The guest experience hub
for the last mile
The guest experience platform
that never clocks out.
300,000+ guest emails sent every month.
Lost and found software for venues: theme parks, stadiums and arenas, airports, hotels and casinos.
Your always-on AI teammate, matching items to claims 24/7
Not ready to talk? See it in action, no call needed
Trusted by hundreds of organizations globally
Get 3x more lost items home. With a fraction of the work.
What your staff use every day: one powerful, all-in-one workspace.
Real product, demo data. Go ahead, click around.
Lost & found runs on calls, emails, and follow-ups.
It adds up fast.
Impact
More items home. Less work. Happier guests.
3x
On average, we 3x a partner’s return rate.
40+ hrs
Boomerang saves organizations on average over 40 hours a month.
300K+
We send upwards of 300,000 emails a month on behalf of our partners.
“Boomerang saved the Bills L&F team a whole day of work on Mondays. They used to spend the whole day on Mondays going through L&F after a game. With Boomerang they only spend 45 minutes!”
Buffalo BillsGuest Experience Team
The last mile of every visit.
Handled.
The worst moments of a visit happen at the edges: a bag stopped at security, a phone left under a seat. Boomerang turns both into a great experience.
At the entrance: KeepSafe
Prohibited item? Keep the line moving.
Staff hand the guest a ticket instead of a trash can. The guest scans it later and gets the item shipped home.
boomerang
1. Tear this side and take it with you
2. Scan within 24 hours to submit your prohibited item
Tear this side & place it in the bag with your item
After they leave: Lost & Found
Left something behind? It finds its way home.
Guests file a claim from their phone. AI finds the match, and they choose pickup or shipping.
Explore Lost & FoundStep 1 of 9 · Pick the venue
Guest claim, timed
Your guests file a claim in under 45 seconds.
No app. No account. No phone tag.
Watch a real claim, start to finish. Every screen is the live Boomerang Customer App, so this is exactly what your guests see. Drag the scrubber or pick a step to jump straight to it.
0:00.0
ReadyThe real Customer App, played back with demo data.
One workspace for your whole team.
Lost & Found and KeepSafe share one login. Pick a job and watch it done in the real portal.
See every featureKnow what needs doing the moment you log in.
Live counts and a short to-do list: priority shipments, items to pack, matches to review and unclaimed items to clear.
- Nothing slips between shifts
- New staff know where to start
- Priority shipments go first
1/4 Live counts the moment you log in
A guided tour with demo data. Want to click around yourself? Explore the portal above.
Support
Your guests get answers, not a voicemail.
Every guest can chat with Boomerang from the Customer App. We answer from the claim, around the clock, so your desk is not the help line.
- Guests open the chat from the Customer App, on any claim, at any hour.
- Answers come from the claim itself: status, tracking, pickup details. A person joins whenever it needs one.
- Guests act right in the thread: add a detail, switch pickup to shipping, or pay for a label.
- On go-live day, many partners take down the lost-and-found phone number and email, and send guest questions to Boomerang.
Your team gets its own dedicated partner support team, right from the chat icon in the partner portal.
Wall of love
Teams get their time back. Guests get their things back.
“Boomerang's exceptional team and innovative AI solution have consistently delivered incredible success stories for our guests. The decision to partner with them was a no-brainer, and they have exceeded all expectations.”
Tiffany HambySr. Director of Operations & Guest Relations, Universal Studios Hollywood
“Initially, we were not looking for a new lost & found platform; what we had was working ok. Then we joined a Boomerang demo and were blown away! Boomerang had everything we didn't know we needed!!”
Lee Ann NorrisCustomer Experience Manager, Savannah/Hilton Head International Airport
“We were so stressed with a lost passport and no way to get home. Everyone was incredibly helpful. You saved our vacation and a lot of tears. The only thing we wish we could do is personally thank every single person who helped.”
Guest review
“The integration of Boomerang into our portfolio of amenities provides one more avenue to ensure customers are provided with an exceptional experience through convenience, innovation, and excellence.”
A Regional AirportDirector of Operations and Security
“I lost a baseball cap that was a gift from my son. More value in sentiment than monetary. The very next day we got the good news it was found and were able to pick it up as we headed into the park. So awesome and grateful!”
Guest review
“We really like how organized it is. We now know exactly what is in our inventory without having to search the shelves.”
Audra BednarskiGuest Services, Huntington Bank Field (Cleveland Browns)
“At first I was skeptical about Boomerang. But filling the claim was one of the easiest things I ever had to do. I received an email less than 12 hours later that my item was found. I was so overjoyed. You guys are the best!”
Guest review
“The Boomerang team kept us informed all along the way. Every few days we would get an email until it was found. WOW WOW!!! We are SO HAPPY!!!! Thank you for having an amazing communication system, finding our item, and getting it back to us quickly!”
Guest review
Savings calculator
See what you get back.
Logging an item by hand takes about 4 minutes. With Boomerang it takes 30 seconds. Every claim handled by hand costs about three calls and three emails. Plug in your monthly numbers.
Staff time back each month
51h 40m
- Logging items11h 40m
- Answering calls25h
- Answering emails15h
- Calls avoided
- 300
- Emails avoided
- 300
- Guests save on shipping
- $600 a month, 67% less
No. Your team runs the lost and found desk in Boomerang; we provide the software, onboarding, training, SOPs and signage. Boomerang is the guest experience platform for venues, and it keeps working around the clock. Lost & Found and KeepSafe are its products.
Sign the agreement, join a 30-minute kick-off call, add the claim link to your website, and you are taking digital claims. Larger rollouts add on-site workshops, SOPs and signage.
No. Guests file a claim in under 45 seconds from any device through the link on your website or a QR code, then get email updates until their item is found.
Matching runs the moment an item is logged or a claim comes in. It reads photos, descriptions, dates, locations, follow-up answers and venue context. Your team confirms every match before the guest is notified.
The guest. Guests choose a carrier and service level and pay at checkout, so your venue stops paying postage for lost items.
Yes. SAML or OIDC with major provider support such as Microsoft, Google, Okta and more.
Boomerang offers revenue share opportunities for partners. The details depend on your venues and volume, so book a meeting and we will walk you through what fits.
Give your team its Mondays back.
A 30-minute kick-off, one link on your website, and you’re live.
Book a demo
30 minutes over Google Meet with someone from our team.
For teams exploring Boomerang for their venue. Looking for a lost item? Start a claim instead.
Add your work email above and the calendar opens here.