Question 1

How long does it take to go live?

Accepted Answer

Sign the agreement, join a 30-minute kick-off call, add the claim link to your website, and you are taking digital claims. Larger rollouts add on-site workshops, SOPs and signage.

Question 2

Do guests need to download an app?

Accepted Answer

No. Guests file a claim in under 45 seconds from any device through the link on your website or a QR code, then get email updates until their item is found.

Question 3

How does matching work?

Accepted Answer

Matching runs the moment an item is logged or a claim comes in. It reads photos, descriptions, dates, locations, follow-up answers and venue context. Your team confirms every match before the guest is notified.

Question 4

Who pays for shipping?

Accepted Answer

The guest. Guests choose a carrier and service level and pay at checkout, so your venue stops paying postage for lost items.

Question 5

Do you support SSO?

Accepted Answer

Yes. SAML or OIDC with major provider support such as Microsoft, Google, Okta and more.

Question 6

Do you offer revenue sharing?

Accepted Answer

Boomerang offers revenue share opportunities for partners. The details depend on your venues and volume, so book a meeting and we will walk you through what fits.