# Lost and found policy (venue template)

Adapt this outline to your venue. This is not legal advice. Confirm holding periods and disposal rules with counsel.

## Purpose and scope

- Locations and item types covered
- Venue-run desk (not a third-party managed service)

## Intake and logging

- Same-day logging requirement
- Photos and descriptions
- Routing found items from the floor to the desk

## Storage and security

- Labeled storage locations
- Access limits for high-value or personal items

## Holding period

- Standard hold duration by item category
- Exceptions for IDs, wallets, phones
- What happens when the period ends (contact attempts, outcomes)

## Claims and matching

- Private inventory (no public catalogue)
- How guests file claims
- How staff match without exposing inventory

## Verification

- Held-back details staff ask
- ID checks at pickup when policy allows
- Staff confirmation, then guest confirmation

## Pickup and shipping

- Signature at pickup
- Guest-paid shipping when the guest has left
- Carriers supported

## Unclaimed items

- Donation, sale, destruction or other recorded outcomes
- Audit trail for each decision

## Roles and training

- Who logs, matches, approves release
- Onboarding and annual refreshers

## Guest communication

- Status updates without requiring phone calls to the desk