# Boomerang > Boomerang is the guest experience hub for the last mile. Lost & Found gets belongings back to guests after they leave. KeepSafe returns items stopped at security checkpoints instead of binning them. Trusted by hundreds of organizations globally: theme parks, stadiums, arenas, theaters, airports, hotels and casinos. This file is the complete, plain-text version of thanksboomerang.com for AI assistants and agents: every product page, all stats and anonymized proof, the full FAQ, About, Built for you and comparisons. Partner case studies are anonymized unless the partner is named publicly. The same file is served at https://thanksboomerang.com/llms.txt and https://thanksboomerang.com/llms-full.txt. ## Pages - [Home](https://thanksboomerang.com/): Positioning, the live product (Partner Portal and Customer App), impact, savings calculator and a short FAQ. - [Lost & Found](https://thanksboomerang.com/boomerang/): Every Lost & Found feature shown in the real product UI, plus the Customer App. - [KeepSafe](https://thanksboomerang.com/keepsafe/): Prohibited item recovery for security checkpoints and bag check. - [Matching](https://thanksboomerang.com/matching/): How Boomerang checks every new claim and every logged item against everything on file, day and night. - [Impact](https://thanksboomerang.com/impact/): Anonymized results by venue type, partner quotes, guest reviews and revenue share. - [FAQ](https://thanksboomerang.com/faq/): Setup, guest experience, matching, shipping, KeepSafe, security and pricing. - [Built for you](https://thanksboomerang.com/built-for-you/): How Boomerang partners with venues, visits on site and builds the features they need. - [About](https://thanksboomerang.com/about/): Mission, vision, leadership and recognition. - [Blog](https://thanksboomerang.com/blog/): Articles, partner news and product updates. - [See it in action](https://thanksboomerang.com/overview/): Chaptered videos of Lost & Found and KeepSafe, after a work email. - [Compare](https://thanksboomerang.com/compare/): Fair comparisons of Boomerang and KeepSafe with other lost and found software, built-in PMS and venue modules, and prohibited item services. ## Headline impact - 3x: On average, Boomerang triples a partner’s return rate. - 1.5 to 2x+: Digitizing lost and found typically lifts claim volume 1.5 to 2x+. - 250K: automated emails a month sent to guests on behalf of partners. - 40+ hrs: saved every month for the average organization. ## Home: one workspace for the whole team ### Overview: Know what needs doing the moment you log in. Live counts and a short to-do list: priority shipments, items to pack, matches to review and unclaimed items to clear. - Nothing slips between shifts - New staff know where to start - Priority shipments go first ### Inventory: Every found item, logged in seconds. Describe it or snap a photo and AI writes the title and category. Every item gets a storage location, a printable tag and a full history. - AI writes the title and category - A printable tag for every item - Search and filter in seconds ### Claims: AI finds the owner. Your team just confirms. Every new claim is checked against your inventory automatically. Review side by side, ask the guest a question, or confirm in one click. - Matches found automatically - Claim and item side by side - Confirm in one click ### Analytics: Prove the program is working. Return and match rates, pickup and shipping times, cash and staff activity, for any date range or location. - Every number opens its records - Found cash tracked by location - Real numbers for leadership ### Team & Security: Enterprise ready from day one. SAML or OIDC with major providers such as Microsoft, Google and Okta. Custom roles with their own permissions, and access by location. - SSO with your identity provider - Custom roles and permissions - Access by location ## Matching (https://thanksboomerang.com/matching/) Boomerang works like a lost and found teammate who never clocks out. - Runs automatically every time a guest submits a claim and every time staff log a found item. - Compares photos and descriptions, venue (partner) and category context, the claimant's name and contact details, and the guest's answers to staff info requests. - Candidates are ranked by match score; staff review the claim and the found item side by side and confirm or reject. - Every match is verified twice: staff confirm it first, then the guest reviews the same details and approves or denies it. ## Lost & Found: Partner Portal (https://thanksboomerang.com/boomerang/) ### Overview: A clear to-do list for every shift. Open the portal and see exactly what needs attention, in the order it matters. - Live counts: Items ready for pickup, claims with matches, active returns and unclaimed items at a glance. Your team knows the state of play in two seconds. - Pending tasks: Priority shipments, items to pack, matches to review and unclaimed suggestions, grouped and ready to work. Nothing gets forgotten after a busy event. - Recent claims: The newest guest claims as they come in. Your team can react while the guest is still nearby. ### Inventory: Log it once. Find it instantly. Every found item lives in one searchable list, with photos, storage and a full history. - AI-enabled item logging: Describe the item and snap a photo, and AI fills in the rest of the fields. - Printable tags and QR scan: Each item gets a tag with a QR code. Scan it to pull up the item, so nothing gets mixed up in the back room. - Storage locations: Record which shelf, bin or safe each item is in. Anyone on the team can find it without asking. - Filters and search: Filter by category, status, storage, who logged it, return mode and more. Answer any question about your inventory in seconds. - Internal notes: Rich-text notes with attachments. Pin the ones the next shift needs, so context stays on the item. - Activity history and audit trail: Every edit, move and decision is recorded with who and when. You always have a paper trail for audits and disputes. ### Claims and matching: Matches surface the moment a claim lands. AI compares every new claim with your inventory. Your team reviews and confirms before the guest is told. - AI matching: New items and new claims are matched automatically. Your team stops reading every claim against every bin. - Side by side review: See the claim and the found item next to each other, then confirm or reject. Decisions take seconds and stay accurate. - Info requests: Ask the guest a question, like the color of a case, right from the portal. Answers come back in the same place, no phone tag. - Staff claims for guests: Staff can file a claim on behalf of a guest who calls or walks up. Every guest gets the same experience. ### Returns and shipping: Pickup or shipping. The guest picks and pays. Guests choose how to get their item back. Your team packs, prints and hands over. - Ready to pack: The overview lists what is waiting to pack, with priority shipments first. Staff open the list and work it down. - Guest paid shipping: Guests choose a carrier and pay for shipping themselves. Your venue stops paying postage for lost items. - Major carriers: USPS, FedEx, UPS and Royal Mail, at heavily discounted labels and rates. The savings are passed to guests, so getting an item home costs less and feels better. We're always adding more and can accommodate your carrier of choice. - Priority shipments: Guests who pay for express shipping jump to the top of your list. Urgent items never sit on a shelf. - International and customs: Customs details are collected from the guest and commercial invoice guidance is built in. International returns stop being a headache. - Signature on pickup: Capture the guest’s signature when they collect an item. You have proof of every handover. - Release records: A clean record of who received each item and when. Disputes are settled in seconds. ### Unclaimed items: Clear the back room, responsibly. Items nobody claims do not have to pile up. Boomerang suggests what to do with each one. - AI unclaimed suggestions: AI suggests what to do with each aging item, like donate or destroy. Clearing the shelf takes minutes, not a weekend. - Donation and disposal: There are more unclaimed and archive outcome categories to choose from, and every decision stays on record. ### Analytics: Numbers you can take to leadership. Track lost and found, cash and staff performance by date range and location, then drill into any chart. - Lost and found analytics: Inventory and claim summaries, categories, cancellations, pickup time, shipping time and match and return rates. Show exactly how the program performs. - Cash management: Total cash found, cash by location over time and currency breakdowns, with every handoff on record. Found cash gets a full audit trail. - Staff user analytics: Items logged, matches reviewed, returns and more, per team member, with a detail view for each person. Recognize your best people and coach the rest. - Row level exports: Export the exact rows behind your inventory and claims views, filters included. Audits and finance requests take minutes. ### Team and security: Built for teams and for IT. Invite staff, set roles, control access by location and sign in with your identity provider. - Roles: Admin plus roles you define, like Front desk or Night lead, each with its own permissions. Everyone gets the access they need and nothing more. - Multi location: Run every venue from one account, and limit staff to the locations they work. One system across your whole portfolio. - Single sign-on: SAML or OIDC with major provider support such as Microsoft, Google, Okta and more. IT approves faster and staff use the login they already have. - Shared accounts: A shared account is a team login several people use, like a counter tablet. After a set time, Boomerang asks who is working, and each action records that person. - Branding and QR codes: Your logo on guest pages and printable QR codes for every location. Guests trust the claim page and find it easily. - Personal settings: Each user controls their profile, email preferences and motion settings. The portal works for everyone on the team. ### Additional portal capabilities - Inventory views: All Items, Returns and Unclaimed, with filters (category, kind, logged by, notes, status, storage, return mode, return status, suggested status, unclaimed status) and search. - Claims views: All Claims, Matches, Info Requests and Map. - Internal notes with rich text, attachments and pinning on every item. - Activity history and audit trail on every item and claim. - Staff can file claims on behalf of guests who call or walk up. - Analytics tabs: Lost & Found (inventory and claim summaries, categories, cancellations, pickup time, shipping turnaround, inflow, return mode, match and return rates), Cash (cash collected and cash by location over time, for cash management) and User Analytics (per staff member activity). Date range picker and drill-down. - Row level exports of inventory and claims. - Multi location with a location selector. - Settings: Personal, Organization (General), SSO, QR Codes, Bag Tags (KeepSafe) and Exports. ## Customer App (for guests) - File a claim in under 45 seconds: Guests describe the item, add a photo, pick the date and the exact spot. No app download, no phone call to your team. - Apple Find My: Guests can paste their Find My link while filing. Your team sees where the item was last seen. - Their own account: Every guest gets an account with all their claims and live status. They check in themselves instead of calling you. - Answer questions: When your team asks for more details, guests answer from their claim page. Matches get confirmed faster. - Pick a return method: Guests choose ship to me or pick up in person. Your team never has to coordinate by email. - Pay and track shipping: Guests compare carrier rates, pay, and track the package home. The guest pays for shipping, with zero admin for your team. - Claim page: live status and a return timeline for every claim. - Guests can pick an authorized contact to collect on their behalf. - Automated guest communication: Boomerang sends proactive status emails at every step and handles guest support, 15+ emails per claim on average on the partner's behalf, so guests stay informed and learn how the lost and found process works. - Guests report a lost item at: https://app.thanksboomerang.com/report-item/select-partner?src=marketing ## KeepSafe: prohibited item recovery (https://thanksboomerang.com/keepsafe/) KeepSafe is its own product, run by the venue with its own staff and space, inside the same portal as Lost & Found. - Works on its own, or beside Lost & Found: KeepSafe can run as its own product for a stadium, a theme park, or an airport, or share a login with lost and found. The queues stay separate. - Set up for the venue: Modes follow the operation: a checkpoint ticket, tagless logging that requires the guest name and email, a separate KeepSafe ID on the portal and the tag, and pre-check-in before the guest arrives. - Return modes, including what cannot ship: Staff choose how an item goes home. Airports can hold unshippable items for review instead of offering a label the carrier will refuse. - Guests pay in the flow: Where you charge for the return, guests pay by QR in the same thread as the claim. Rates stay on the guest, not on the venue. - The review queue: Ship, hold, or discard, each decision on the item. Security leads see what is still open when the shift changes. - Its own numbers: Overview, inventory, and analytics for KeepSafe sit next to lost and found. Leadership can read each program without blending them. ### Overview: The checkpoint has its own morning view. KeepSafe opens in the same portal, with its own counts, pre-check-ins and tasks. - Same login as Lost & Found - Guests pre-check in on their phone - Its own counts and tasks ### Inventory: Every bag, tied to a guest. Each item is logged against its KeepSafe tag, with the checkpoint, the staff member and the decision. - Numbered tags, nothing mixed up - Guest contact on every item - A full history on every bag ### Review: Ship, hold, or discard. On record. Shipping requests wait for review. Each decision stays attached to the item. - One review queue - Unshippable items flagged up front - Guests hear the outcome ### Analytics: Separate numbers, one account. KeepSafe reporting sits next to Lost & Found, so each program has its own clean numbers. - Its own reporting - Same date range and location filters - Every number opens its records ## Partner support - Your team gets its own dedicated partner support team, right from the chat icon in the partner portal. ## Integrations - Single sign-on: SAML or OIDC with major provider support such as Microsoft, Google, Okta and more. - Shipping carriers including USPS, FedEx, UPS and Royal Mail, domestic and international. - Apple Find My links on guest claims. - A single claim link and QR signage that drop into any venue website or app. ## Security - SSO with SAML or OIDC. - Role-based access with per-location permissions. - Audit trail on every item and claim; guest signatures on in-person releases. - Verified guest email before a claim is accepted; staff review every match before the guest is notified. ## Onboarding - Sign the agreement, join a 30-minute kick-off call, add the claim link to your website, and start taking digital claims. - Existing inventory is bulk imported for you, so the whole back room is searchable from day one. - Larger rollouts add on-site workshops, SOPs and signage. Multi-venue groups get a rollout plan per property. ## Savings calculator (https://thanksboomerang.com/#savings) The calculator on the home page estimates monthly time and cost savings from four inputs: items found, claims, returns and the share of returns shipped. Its assumptions: - Each claim without Boomerang means about 3 calls (5 minutes each) and 3 emails (3 minutes each) that Boomerang's guest updates replace. - Logging an item takes about 4 minutes by hand and about 30 seconds with Boomerang (photo plus AI description). - Boomerang's average return rate used for comparison: 30%. - Shipping cost per return: about $30 today versus about $10 at Boomerang's discounted carrier rates, paid by the guest. ## Impact: case snippets, anonymized (https://thanksboomerang.com/impact/) ### A Fortune 50 company's theme park resort (5 parks, 1,300 acres) (Theme parks) - Headline: 17x improvement in matching accuracy - Story: Moved off its partner of a decade, logged 130,000+ items in year one, and expanded across the full US portfolio within the first year. - Before: Its previous provider for a decade. Guests faced excessive shipping fees, with FedEx usage adding 25 to 50% markups, and the matching engine generated excessive potential matches that needed manual review. - 130,000+ items logged in year one - Monthly inventory grew 60% in some months without adding operational strain - 17x improvement in matching accuracy after a full rebuild of the matching engine - 1 in 3 returns generated a guest thank-you or review - Expanded across the company's full US theme park portfolio within the first year, well ahead of its initial 3-year contract - Quote: "We're returning so many items that we keep running out of shipping supplies. We've dedicated staff to manage inventory, overhauled our mailroom, and increased shipping from 2 to 3 days a week to 5. The team even coined a phrase: 'Peace, Love, Boomerang.'" (A Major Theme Park Resort, 6 Months In) ### A Hollywood, CA theme park partner (Theme parks) - Headline: 2x+ return rate, to about 40% - Story: Unified multiple disconnected guest entry points and removed its lost and found phone number entirely. - Before: Used a competitor solution that lacked capabilities. Multiple disconnected guest entry points, and trouble with matching and item management, including moving hundreds of items between storage locations. - Unified its system across multiple guest entry points, with park-wide visibility and site efficiency - Removed its lost and found phone number, leaving guest communication to Boomerang, which automates about 130,000 emails a year on its behalf - AI matching scaled its return rate by 2x+ to about 40% - Its success led to the sister resort in Orlando joining ### A UK theme park (Theme parks) - Headline: 3x return rate in the first 3 months - Story: Went from a 9% average return rate and an overloaded call center to no manual phone intake at all. - Before: Averaged a 9% return rate, with some months under 1%. Claims came in from many sources and overloaded the call center. Guests got a single email after submitting a claim. - Boomerang took over lost and found support, eliminating manual phone intake of claims - Tripled its return rate in the first 3 months - 40,000+ automated email updates sent to guests ### Huntington Bank Field (Cleveland Browns) (Stadiums) - Headline: 40% less time spent on lost and found - Story: Calls, emails and forms per event fell from 100+ to around 5 to 10 within three months, with claims fully digital. - Before: Beyond home games, the stadium hosts 150+ events a year. The operations team fielded 100+ calls, emails and form submissions per event, matched items by hand in a spreadsheet, and spent 10 to 15 hours a week on lost and found. - 40% less time spent on lost and found (10 to 15 hours a week down to 8) - 900% decrease in use of traditional inquiry channels: from 100+ calls, emails and forms per event to around 5 to 10 - 250+ instant updates to guests in the first three months; about 10,000 automated guest emails in a year - Multiple team members now work inventory and claims at once instead of one person on a spreadsheet - Quote: "Thanks to Boomerang, we're spending 40% less time on lost and found this season." (Sean Kaye, Stadium Operations, Huntington Bank Field (Cleveland Browns)) ### Buffalo Bills Guest Experience Team (Stadiums) - Headline: 45 min for the Monday after a game, down from a full day - Story: The post-game Monday lost and found process went from a whole day of work to 45 minutes. - The Monday after a game went from a full day of lost and found work to 45 minutes - Quote: "Boomerang saved the Bills L&F team a whole day of work on Mondays. They used to spend the whole day on Mondays going through L&F after a game. With Boomerang they only spend 45 minutes!" (Buffalo Bills Guest Experience Team) ### A major sports complex (320 acres) (Stadiums) - Headline: 2,600+ items digitized in the first year - Story: Emerging from bankruptcy and cautious about spend, it digitized 2,600+ items in year one. - Before: Emerging from bankruptcy and cautious about new spending. - 2,600+ items digitized and hundreds of guests reunited in the first year ### An NBA arena operator managing 5 venues (Arenas) - Headline: 5% → 44% return rate in under six months - Story: Moved off two incumbent tools to 100% digital claims, then expanded Boomerang to all 5 venues after six months. - Before: Claims came in by form and phone calls to the security team. Little visibility into reporting or analytics. Return rate under 5%. - Moved off two incumbent lost and found tools - 100% digital claims - Return rate rose from under 5% to 44% in under six months - Expanded Boomerang to all 5 venues after six months ### A major NBA arena (250+ events a year, 20,000+ capacity) (Arenas) - Headline: +40% increase in return rate - Story: Moved lost and found off a five-figure 24/7 module and kept everything else where it was. - Before: A multi-use venue hosting 250+ events a year across 5 concourses, running lost and found on a 24/7 module it was paying five figures for. - Moved lost and found off a 24/7 module it was paying five figures for - 40% increase in return rate - Quote: "Boomerang has been one of the most impactful fan experience upgrades we made in recent years. Boomerang makes L&F an easier, faster and more secure experience. We've seen a 40% increase in our returns, resulting in greater customer satisfaction." (Sr. Director of Security and Parking, A Major NBA Arena) ### Savannah/Hilton Head International Airport (Airports) - Headline: 50% less email workload in the first 90 days - Story: Absorbed TSA's lost and found items without extra strain, grew digital claims 85% and cut email workload in half. - Before: Took over TSA's lost and found responsibilities so travelers didn't have to file reports with both the airport and TSA: a 97.6% increase in inventory under management, with every inquiry going to a support number and email. - 85.15% increase in digital claims in the first 90 days - 79.85% growth in found inventory under management, without extra strain - Return rate tripled, reaching 59.89% in March 2023 (from 42.57% in January) - 40% less time spent on shipping - 50% less email workload for the Customer Experience team - 11,000+ automated emails sent to travelers - Quote: "Following the Boomerang demo, we were blown away... it had everything that we didn't know we needed." (Lee Ann Norris, Customer Experience Manager, SAV) ### A mid-size East Coast airport (~5M passengers a year) (Airports) - Headline: 3x return rate in under six months - Story: Moved lost and found off pen and paper run by airport police, freeing officers for public safety work. - Before: Lost and found ran on pen and paper, managed by airport police, pulling them away from public safety duties. - 100% of claims now arrive digitally, replacing phone, email and in-person reporting at the information desk - Tripled its return rate in under six months - Freed police staff to focus on core public safety work ### A regional East Coast airport (Airports) - Headline: 1 person handling 500+ items a month - Story: Went from an entire police dispatch center handling lost and found to one person. - Before: Lost and found was managed by a police dispatch center, interfering with public duties and creating inefficiencies. - Raised an already strong 40% return rate by another 20%+ - Went from an entire dispatch center handling lost and found to one person handling 500+ items a month ### A luxury tech-forward hotel, one of the first to receive a Michelin Key (Hotels) - Headline: 92% average return rate after a full year - Story: Replaced a fragmented, offline process and logged 1,000+ items digitally in year one. - Before: Dubbed the world's most technologically advanced hotel, but its lost and found process was fragmented and offline. - 1,000+ items logged digitally in year one - 92% average return rate after a full year - 1,000+ automated guest emails sent ### A top-10 hotel management company (120+ properties, 25,000+ rooms) (Hotels) - Headline: +22% on an already strong 50% return rate - Story: One resort raised a 50% return rate by 22%, another property tripled, and calls and emails gave way to digital claims. - One resort raised an already strong 50% return rate by 22% - Another property tripled its return rate - Dozens of calls and emails replaced by digital claim intake and automated instant guest updates ### A marquee property in a publicly traded casino group (Casinos) - Headline: 100% digital claims, replacing phone and walk-up - Story: Handling 300+ lost items a month by phone and in person, it moved to fully digital claims while keeping a ~50% return rate. - Before: Handled 300+ lost items a month entirely through manual phone and in-person claims. - Moved off two incumbent lost and found tools - 100% digital claims - Within 3 months, item logging passed 300 a month and it began receiving hundreds of digital claims monthly - Maintained a ~50% return rate throughout ## Revenue share - Ask about revenue share opportunities. Boomerang offers revenue sharing for partners. What fits depends on your venues and volume, so we walk through it together on a short call. Book a meeting: https://cal.com/team/boomerang/demo ## Partner quotes (verbatim) - "Boomerang's exceptional team and innovative AI solution have consistently delivered incredible success stories for our guests. The decision to partner with them was a no-brainer, and they have exceeded all expectations." (Tiffany Hamby, Sr. Director of Operations & Guest Relations, Universal Studios Hollywood) - "Boomerang has been one of the most impactful fan experience upgrades we made in recent years. Boomerang makes L&F an easier, faster and more secure experience. We've seen a 40% increase in our returns, resulting in greater customer satisfaction." (Sr. Director of Security and Parking, A Major NBA Arena) - "Boomerang saved the Bills L&F team a whole day of work on Mondays. They used to spend the whole day on Mondays going through L&F after a game. With Boomerang they only spend 45 minutes!" (Guest Experience Team, Buffalo Bills) - "The integration of Boomerang into our portfolio of amenities provides one more avenue to ensure customers are provided with an exceptional experience through convenience, innovation, and excellence." (Director of Operations and Security, A Regional Airport) - "Initially, we were not looking for a new lost & found platform; what we had was working ok. Then we joined a Boomerang demo and were blown away! Boomerang had everything we didn't know we needed!!" (Lee Ann Norris, Customer Experience Manager, Savannah/Hilton Head International Airport) - "Thanks to Boomerang, we're spending 40% less time on lost and found this season." (Sean Kaye, Stadium Operations, Huntington Bank Field (Cleveland Browns)) - "We really like how organized it is. We now know exactly what is in our inventory without having to search the shelves." (Audra Bednarski, Guest Services, Huntington Bank Field (Cleveland Browns)) - "We're returning so many items that we keep running out of shipping supplies. We've dedicated staff to manage inventory, overhauled our mailroom, and increased shipping from 2 to 3 days a week to 5. The team even coined a phrase: 'Peace, Love, Boomerang.'" (6 Months In, A Major Theme Park Resort) - "Boomerang was our most reliable IT software and the biggest win for our team and guest experience in '25." (1 Year In, A Major Theme Park Resort) - "Lost and found is an area that sort of hasn't been given priority, traditionally in our industry, and one that now we have a great solution for with Boomerang." (Chairman, A Major Sports and Entertainment Group) ## Guest reviews (verbatim) - "I lost a baseball cap that was a gift from my son. More value in sentiment than monetary. The very next day we got the good news it was found and were able to pick it up as we headed into the park. So awesome and grateful!" - "We were so stressed with a lost passport and no way to get home. Everyone was incredibly helpful. You saved our vacation and a lot of tears. The only thing we wish we could do is personally thank every single person who helped." - "The Boomerang team kept us informed all along the way. Every few days we would get an email until it was found. WOW WOW!!! We are SO HAPPY!!!! Thank you for having an amazing communication system, finding our item, and getting it back to us quickly!" - "At first I was skeptical about Boomerang. But filling the claim was one of the easiest things I ever had to do. I received an email less than 12 hours later that my item was found. I was so overjoyed. You guys are the best!" - "My lost item claim was handled better than I thought possible. All airports should be using Boomerang!" - "Excellent! Within hours of submitting, they found my purse. Excellent response time!" - "It was so easy to navigate the website. I just put in what I lost and they emailed me back saying they found my item and it was being shipped halfway across the country." ## Partners by venue type Partners named here work with Boomerang. Results above are anonymized unless a partner is named in them. - Theme parks & attractions: Universal Studios Hollywood, Universal Orlando Resort, Universal Kids Resort, Universal Horror Unleashed, Alton Towers Resort, Thorpe Park Resort, Chessington World of Adventures, Legoland Windsor Resort, Luna Park in Coney Island, Navy Pier - Stadiums & ballparks: Buffalo Bills, Philadelphia Eagles, Denver Broncos, Cleveland Browns, Baltimore Ravens, Tennessee Titans, Boston Red Sox, Los Angeles Angels, San Diego Padres, Snapdragon Stadium, Staten Island FerryHawks, Arizona Athletic Grounds - Arenas & theaters: Madison Square Garden, Radio City Music Hall, Beacon Theatre, The Chicago Theatre, Philadelphia 76ers, LA Clippers, Atlanta Hawks, Indiana Pacers, UBS Arena, Moody Center, Kia Center, Acrisure Arena, BOK Center, Ariat Arena, INTRUST Bank Arena, Mullett Arena, The Liacouras Center, Findlay Toyota Center, Ford Wyoming Center, Enmarket Arena, PeoplesBank Arena, Crown Complex, Hilliard Center, Macon Centreplex, Palm Springs Plaza Theatre - Airports: Orlando International Airport, Savannah/Hilton Head Intl, Louisville Muhammad Ali International Airport, Richmond International Airport, Charleston International Airport, Norfolk International Airport, Gerald R. Ford International Airport, Syracuse Hancock International Airport, Albany International Airport, Glacier Park International Airport, Atlanta Regional Airport - Hotels & resorts: Lake Nona Wave Hotel, Pier Sixty-Six, Encore Resort at Reunion, Margaritaville Resort Orlando, Horseshoe Bay Resort, Hilton Phoenix Resort at the Peak, Max Daytona Beach Resort, The Delphi Downtown LA, The Dalmar, Spectrum Resort Orlando, Georgia Tech Hotel & Conference Center, Ohio University Inn & Conference Center - Casinos: Hollywood Casino Columbus, Hollywood Casino at Greektown, Southland Casino Hotel - Convention centers: Iowa Events Center, Arvest Convention Center - Ski resorts: Sundance Mountain Resort, Discovery Ski Area - Restaurants & bars: The Bungalow - Museums, zoos & campuses: The Metropolitan Museum of Art, Columbus Zoo and Aquarium ## Frequently asked questions ### Getting started Q: How long does it take to go live? A: Sign the agreement, join a 30-minute kick-off call, add the claim link to your website, and you are taking digital claims. Larger rollouts add on-site workshops, SOPs and signage. Q: What does onboarding include? A: A kick-off call, hands-on training for your team, recommended SOPs and printable QR signage for every location. Multi-venue groups get a rollout plan per property. Q: Can we bring over our existing inventory? A: Yes. We bulk import your existing inventory for you, so go-live is seamless and the whole back room is searchable from day one. Q: We do not control our website. Can guests still find us? A: Yes. Guests can reach your claim page by QR code, your help desk, confirmation emails or a simple link from any page you can edit. No app download is ever required. ### Guest experience Q: Do guests need to download an app? A: No. Guests file a claim in under 45 seconds from any device through the link on your website or a QR code, then get email updates until their item is found. Q: What does the guest see? A: Their own account with every claim and its live status. They answer your follow-up questions, choose pickup or shipping, pay, and track the package home without calling you. Q: Can staff file a claim for a guest? A: Yes. Staff can file on behalf of a guest who calls or walks up, so every guest gets the same experience and the same updates. Q: Can guests share Apple Find My? A: Yes. Guests can paste their Find My link while filing, and your team sees the last known location on a map. ### Matching and accuracy Q: How does matching work? A: Matching runs the moment an item is logged or a claim comes in. It reads photos, descriptions, dates, locations, follow-up answers and venue context. Your team confirms every match before the guest is notified. Q: How do you prevent the wrong person from getting an item? A: Every match is verified twice. Your staff review it side by side first. Then the guest sees the same details, like photos and where the item was found, compares what your team found with what they reported, and approves or denies the match. Staff can also ask verification questions from the portal and capture a signature or release record at handover. Every decision is logged. Q: What happens to items nobody claims? A: Your team chooses from several unclaimed and archive outcomes, and every decision stays on record. ### Returns and shipping Q: Who pays for shipping? A: The guest. Guests choose a carrier and service level and pay at checkout, so your venue stops paying postage for lost items. Q: Which carriers do you support? A: USPS, FedEx, UPS and Royal Mail, domestic and international, at discounted labels and rates. Customs details are collected from the guest, and the savings are passed on to them. Q: What does a typical shipment cost a guest? A: Guests typically pay under $15 for a standard return, at discounted rates from major carriers. Q: Can guests pick up in person instead? A: Yes. Guests pick the method that suits them. Staff capture a signature at pickup for a clean chain of custody. ### KeepSafe Q: What is KeepSafe? A: A configurable product for items stopped at security, at stadiums, theme parks, airports and other venues. It can stand alone or share a login with Lost & Found. Staff log with a ticket or without one, and each item gets a return decision on record. Q: Does KeepSafe slow down the line? A: No. Staff tear a ticket and bag the item. The guest scans their half later, so there are no forms at the checkpoint. Q: What if an item cannot be shipped? A: Mark it unshippable and guests are told up front. They can pick it up instead, and every outcome stays on record. ### Security and IT Q: Do you support SSO? A: Yes. SAML or OIDC with major provider support such as Microsoft, Google, Okta and more. Q: How is access controlled? A: Admin plus custom roles with their own permissions, access limited by location, and support for shared desk accounts. Every change to an item or claim is recorded in its activity history. Q: Can we run multiple venues from one account? A: Yes. Run every property from one account with separate locations, storage, branding and reporting, and limit staff to the venues they work. Q: Can you complete our security review? A: Yes. We regularly complete vendor security questionnaires and technical reviews for enterprise, public sector and international buyers. Ask us for our security documentation. ### Pricing and revenue share Q: How is Boomerang priced? A: An annual platform subscription sized to your venues and volume. Book a demo and we will scope it with you. Q: Do you offer revenue sharing? A: Boomerang offers revenue share opportunities for partners. The details depend on your venues and volume, so book a meeting and we will walk you through what fits. Q: Do you integrate with our other systems? A: Boomerang runs standalone with nothing to install, and works alongside the tools your team already uses. Tell us your stack and we will walk through options. ## Built for you (https://thanksboomerang.com/built-for-you/) Missing something? Tell us. We will likely build it. Boomerang is built with our partners, not just for them. If your operation needs something the platform does not do yet, bring it to the demo. Many of our best features started as one partner’s request. ### How we work with partners - We come to you: We often visit your venue to see the operation firsthand. Watching how items move between desks, storage and properties tells us more than any questionnaire. - We learn the operation: Operational discovery at every property: how, when and why items move. Then on-site workshops, SOPs and signage that fit the way your team already works. - We build what is missing: When there is a gap, our product team builds it into the same portal your team already uses. No side tools, no one-off spreadsheets. - Everyone gets better: Features built with one partner ship to every partner. The platform keeps improving, and your team never has to migrate again. ### Examples - KeepSafe started as a partner request. Partners kept asking what to do with items surrendered at security. Enough of them asked that it became a roadmap. Today KeepSafe runs inside the same portal as Lost & Found. (https://thanksboomerang.com/blog/introducing-keepsafe/) - 30+ dedicated features in the first year. For a Fortune 50 company’s theme park resort (5 parks, 1,300 acres), we ran discovery at every property and multi-day on-site workshops, then launched a roadmap of 30+ dedicated features the same year. - A matching engine rebuilt around real volume. As inventory grew, we rebuilt matching from the ground up. The result was a 17x improvement in matching accuracy for that same resort, with inventory up 60% in some months. ### Getting started - Book a demo: Show us your current process and tell us what you need. - We map your operation: A kick-off call, and for larger rollouts an on-site visit. - Go live, then keep shaping it: Add one link to your website and you are live. Your feedback goes straight to the people who build the product. ## About (https://thanksboomerang.com/about/) We get people’s things back to them. Boomerang is the guest experience platform for the moments after something goes wrong: a phone left on a seat, a jacket forgotten on a ride, a pocket knife stopped at security. ### Lost and found is often the last thing a guest remembers. A great day can end with a lost passport or a missing bag. For years the answer was a phone number, a paper log and a back room full of things nobody could match to their owners. We started Boomerang to change that moment. When a guest loses something, getting it back should be simple, quick and even a little delightful. When a team finds something, it should take seconds to log and minutes to return. ### A seamless guest experience, all the way to the last mile. Every venue that welcomes people should be able to reunite them with what they leave behind, and give back what they cannot bring in. We build the software, the support and the shipping that make that possible for hundreds of organizations around the world. ### Products - Lost & Found (https://thanksboomerang.com/boomerang/): AI-enabled lost and found. Guests file a claim in under 45 seconds, matching runs day and night, and items go home by pickup or guest paid shipping. - KeepSafe (https://thanksboomerang.com/keepsafe/): Prohibited item recovery. Guests stopped at security or bag check drop the item in seconds and have it shipped home instead of giving it up. ### Where we work - Airports, Stadiums and arenas, Theme parks, Hotels and resorts, Casinos, Festivals and more ### How we work - Partners, not accounts: Every partner gets a dedicated partner support team, right from the chat icon in the portal. We visit venues, learn how their teams work and build around it. - Guests first: Guests never need an app. They get clear updates at every step, 15+ emails per claim on average, so nobody is left wondering. - Accountable by design: Every match is verified by staff and by the guest, and every decision is recorded with who and when. ### Leadership Our founders were previously founders or leaders at Shazam (acquired by Apple), YouTube (acquired by Google), TrueCar (NASDAQ: TRUE), Tatari and YourMechanic. - Augustine Diep-Tran, Co-founder, CEO - Philip Inghelbrecht, Co-founder, Executive Chairman ### Recognition - Named to the “Ones to Watch” list by Y Combinator, Gold House and the NYSE - Named a top 5 trend in sports tech by Rolling Stone - Named one of the most innovative sports tech companies by SportsTechX - Featured in Forbes, TechCrunch, NBC News, Fox News, Sports Business Journal, Hospitality Tech - Backed by strategic investors including Drake, Green Day, Odell Beckham Jr. and the founder of Equinox. ## Comparisons (https://thanksboomerang.com/compare/) Fair, side-by-side comparisons with other lost and found and prohibited item options. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### Boomerang vs Chargerback (https://thanksboomerang.com/compare/boomerang-vs-chargerback/) How Boomerang and Chargerback compare on guest shipping cost, AI matching, guest updates, analytics and revenue share, with an honest look at where each fits. Chargerback keeps the software free for venues because it charges guests a large markup on shipping and keeps the difference. After waiting for the team to find the item, by the time a guest gets the joyful "we found it" email they may already be frustrated, and a steep shipping bill on top leaves a bad taste. Boomerang takes a fundamentally different approach, charging venues so we can keep shipping rates as low as possible and invest in the technology behind more accurate matches that get more people their items back faster. - Boomerang may suit you if: What guests pay to get an item back matters to you; You want more accurate matches your team confirms in one click, with fewer false matches to review; You want lost and found to pay back part of its own cost through revenue share At a glance: - Business model (Partner): Boomerang: Annual venue subscription, so guest shipping stays as low as possible. Chargerback: Free to the venue, funded by a large markup on guest shipping. - Guest shipping cost (Guest): Boomerang: Typically under $15 for a standard return. Chargerback: A large markup on shipping, which is how the software stays free for the venue. - AI item intake (Platform wide): Boomerang: AI turns a simple description and a photo into a logged item. Chargerback: Not listed. - Matching (Platform wide): Boomerang: AI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest. Chargerback: AI and image recognition with match and merge across records. - Guest updates (Guest): Boomerang: Co-branded emails at every step, a guest account and Boo, an AI support agent, 24/7. Chargerback: Email and opt-in text notifications. - Dedicated guest account (Guest): Boomerang: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. Chargerback: Not listed. - Dedicated guest app (Guest): Boomerang: Coming soon. Chargerback: Not listed. - Friendly, modern UI/UX (Platform wide): Boomerang: A friendly, modern interface for busy venue teams and for guests. Chargerback: Not listed. - Apple Find My (Platform wide): Boomerang: True Apple Find My integration, approved by Apple. Chargerback: Not available. - Claim fraud protection (Platform wide): Boomerang: Staff and guest double verification, a verified guest email, and private inventory. Chargerback: Not listed. - Activity feed and audit log (Platform wide): Boomerang: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. Chargerback: Not listed. - Internal notes (Partner): Boomerang: Internal notes with rich text, attachments and pinning on every item. Chargerback: Not listed. - In-built guest messaging (Guest): Boomerang: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. Chargerback: Email and opt-in text notifications. - Inventory privacy (Platform wide): Boomerang: Private inventory. Guests describe what they lost, and staff and the guest verify before anything is released. Chargerback: Not listed. - Revenue for the venue (Partner): Boomerang: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. Chargerback: Not listed. - Prohibited items (Partner): Boomerang: KeepSafe, run from the same portal. Chargerback: Not listed. - Security (Platform wide): Boomerang: SSO, custom roles, location-level access, full activity history. Chargerback: SSO, multi-factor login, five permission levels, PCI compliant payments. Q: Chargerback is free. Why pay for Boomerang? A: Free to the venue still has a cost, and with Chargerback it lands on guests as a large markup on shipping. Boomerang charges the venue so we can keep shipping rates as low as possible, and so we can keep investing in the platform and core technology. Over the past year we have shipped an average of about 3 updates a day, or about 100 a month, and the pace has been rising, to about 6 updates a day over the last six months. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Q: Can we bring our existing inventory over? A: Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice. Q: How do you stop the wrong person from getting an item? A: Two checks. Your team reviews every match side by side and can ask the guest a question from the claim. Then the guest sees the same details your team logged, like photos and where it was found, next to what they described, and approves or declines before anything ships. Every decision is logged. Q: How is Boomerang priced? A: An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you. Q: How long does go-live take? A: Sign the agreement, join a 30-minute kick-off call and add the claim link to your website. Larger rollouts add on-site workshops, SOPs and signage for every location. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### Boomerang vs 24/7 Software (https://thanksboomerang.com/compare/boomerang-vs-24-7-software/) Keep 24/7 Software for venue operations and compare its lost and found module with Boomerang on matching, guest updates, shipping and return rate. You do not have to choose between them. 24/7 Software covers incident management, maintenance, guard tours and more. Every stadium partner we work with used 24/7 for lost and found before Boomerang, kept 24/7 for everything else, and moved only lost and found. - Boomerang may suit you if: Lost and found takes real staff time after every event; You want guests to file, track, pay and get items shipped without calling you; You want a dedicated team shipping lost-and-found features every week At a glance: - Focus (Platform wide): Boomerang: Lost and found and KeepSafe only. 24/7 Software: Venue operations platform with a lost and found module. - AI item intake (Platform wide): Boomerang: AI turns a simple description and a photo into a logged item. 24/7 Software: Not listed. - Matching (Platform wide): Boomerang: AI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest. 24/7 Software: Matching items shown when a lost claim is entered. - Guest updates (Guest): Boomerang: Co-branded emails at every step, a guest account and Boo, an AI support agent, 24/7. 24/7 Software: Web forms on your website, with item status checks. - Dedicated guest account (Guest): Boomerang: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. 24/7 Software: Web forms and item status checks. No dedicated guest account listed. - Dedicated guest app (Guest): Boomerang: Coming soon. 24/7 Software: Not listed. - Friendly, modern UI/UX (Platform wide): Boomerang: A friendly, modern interface for busy venue teams and for guests. 24/7 Software: Not listed. - Apple Find My (Platform wide): Boomerang: True Apple Find My integration, approved by Apple. 24/7 Software: Not available. - Claim fraud protection (Platform wide): Boomerang: Staff and guest double verification, a verified guest email, and private inventory. 24/7 Software: Not listed. - Activity feed and audit log (Platform wide): Boomerang: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. 24/7 Software: Not listed. - Internal notes (Partner): Boomerang: Internal notes with rich text, attachments and pinning on every item. 24/7 Software: Not listed. - In-built guest messaging (Guest): Boomerang: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. 24/7 Software: Web forms on your website, with item status checks. - Inventory privacy (Platform wide): Boomerang: Private inventory. Guests describe what they lost, and staff and the guest verify before anything is released. 24/7 Software: Not listed. - Revenue for the venue (Partner): Boomerang: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. 24/7 Software: Not listed. - Shipping (Guest): Boomerang: Guests choose a carrier, pay online, and Boomerang buys the label. 24/7 Software: Not listed. - Handover (Partner): Boomerang: Return Now with optional signature, ID upload and recipient details. 24/7 Software: Signature capture with Topaz signature pads, barcode release. - Reporting (Partner): Boomerang: Return rate, match performance, shipping turnaround, per-employee analytics, exports. 24/7 Software: Counts by category, daily found and claimed items, exports. Q: Do we have to replace 24/7 Software? A: No. Partners keep 24/7 for everything else and move only lost and found to Boomerang. Q: Can we bring our existing inventory over? A: Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice. Q: Does Boomerang integrate with 24/7? A: Boomerang runs standalone in the browser with nothing to install, and works alongside the tools your team already uses. Tell us your stack and we will walk through the options. Q: How is Boomerang priced? A: An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you. Q: How long does go-live take? A: Sign the agreement, join a 30-minute kick-off call and add the claim link to your website. Larger rollouts add on-site workshops, SOPs and signage for every location. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### Boomerang vs Lost and Found Software (https://thanksboomerang.com/compare/boomerang-vs-lost-and-found-software/) Boomerang vs Lost and Found Software from lostandfoundsoftware.com: matching, guest experience, analytics, KeepSafe and revenue share, compared fairly. Both charge the venue a subscription with revenue share, so there is no free-versus-paid argument either way. Lost and Found Software has a wide international reach, with many languages, payment methods and a cross-venue network. Boomerang goes deeper on matching, guest communication and analytics, adds KeepSafe for prohibited items, and ships new features every week. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. - Boomerang may suit you if: You run airports, stadiums, theme parks, hotels or casinos in the US or UK; You want guests updated at every step, with an AI support agent answering for you; You also want to handle prohibited items with KeepSafe in the same portal At a glance: - Business model (Partner): Boomerang: Annual venue subscription with multiple revenue-share opportunities. Lost and Found Software: Annual venue subscription with revenue share. - AI item intake (Platform wide): Boomerang: AI turns a simple description and a photo into a logged item. Lost and Found Software: Image recognition, including text on IDs, with DIY safebag barcodes. - Matching (Platform wide): Boomerang: AI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest. Lost and Found Software: Smart matching with a likelihood percentage. - Guest updates (Guest): Boomerang: Co-branded emails at every step, a guest account and Boo, an AI support agent, 24/7. Lost and Found Software: Email, chat and SMS from within the software. - Dedicated guest account (Guest): Boomerang: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. Lost and Found Software: Not listed. - Dedicated guest app (Guest): Boomerang: Coming soon. Lost and Found Software: Not listed. - Friendly, modern UI/UX (Platform wide): Boomerang: A friendly, modern interface for busy venue teams and for guests. Lost and Found Software: Not listed. - Apple Find My (Platform wide): Boomerang: True Apple Find My integration, approved by Apple. Lost and Found Software: Not available. - Claim fraud protection (Platform wide): Boomerang: Staff and guest double verification, a verified guest email, and private inventory. Lost and Found Software: Not listed. - Activity feed and audit log (Platform wide): Boomerang: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. Lost and Found Software: Not listed. - Internal notes (Partner): Boomerang: Internal notes with rich text, attachments and pinning on every item. Lost and Found Software: Not listed. - In-built guest messaging (Guest): Boomerang: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. Lost and Found Software: Email, chat and SMS from within the software. - Inventory privacy (Platform wide): Boomerang: Private inventory. Guests describe what they lost, and staff and the guest verify before anything is released. Lost and Found Software: Not listed. - Revenue for the venue (Partner): Boomerang: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. Lost and Found Software: Not listed. - Analytics (Partner): Boomerang: Lost and found, KeepSafe and per-employee analytics, exports with images. Lost and Found Software: Success metrics across the account. - Prohibited items (Partner): Boomerang: KeepSafe, its own product in the same portal. Lost and Found Software: Not listed. Q: We already have a subscription tool. Is switching worth it? A: Venues that were already doing well still improve: one airport raised a 40% return rate by another 20%+. You get matching your team trusts, guests updated without staff effort, and analytics you can act on. Q: Can we bring our existing inventory over? A: Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice. Q: How do you stop the wrong person from getting an item? A: Two checks. Your team reviews every match side by side and can ask the guest a question from the claim. Then the guest sees the same details your team logged, like photos and where it was found, next to what they described, and approves or declines before anything ships. Every decision is logged. Q: Is Boomerang secure enough for our IT review? A: SSO over SAML or OIDC, custom roles with granular permissions, access limited by location, idle session timeouts and a full activity history on every item and claim. We regularly complete vendor security reviews. Ask us for our security documentation. Q: How is Boomerang priced? A: An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### Boomerang vs Lost Returns (https://thanksboomerang.com/compare/boomerang-vs-lost-returns/) Boomerang vs Lost Returns for hotels, arenas and casinos: matching, guest support, shipping, analytics and revenue share, with where each one fits best. Lost Returns pairs its software with people: a branded call center, live outbound calls and shipping supplies, with a free Standard plan. Boomerang automates the guest side with AI matching, updates at every step and an AI support agent, and adds analytics and KeepSafe. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. - Boomerang may suit you if: You want fewer calls in the first place, not just someone to answer them; You run several venues and want them in one account; You want return rate, staff activity and revenue in one place At a glance: - Pricing model (Partner): Boomerang: Annual venue subscription. Guests pay fair shipping. Lost Returns: Free Standard plan, Premium at $199 a year, Enterprise by quote. - AI item intake (Platform wide): Boomerang: AI turns a simple description and a photo into a logged item. Lost Returns: Not listed. - Matching (Platform wide): Boomerang: AI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest. Lost Returns: AI inventory matching, including across locations. - Guest updates (Guest): Boomerang: Co-branded emails at every step, a guest account and Boo, an AI support agent, 24/7. Lost Returns: Branded call center, 24/7, with live outbound calls. - Dedicated guest account (Guest): Boomerang: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. Lost Returns: Not listed. - Dedicated guest app (Guest): Boomerang: Coming soon. Lost Returns: Not listed. - Friendly, modern UI/UX (Platform wide): Boomerang: A friendly, modern interface for busy venue teams and for guests. Lost Returns: Not listed. - Apple Find My (Platform wide): Boomerang: True Apple Find My integration, approved by Apple. Lost Returns: Not available. - Claim fraud protection (Platform wide): Boomerang: Staff and guest double verification, a verified guest email, and private inventory. Lost Returns: Not listed. - Activity feed and audit log (Platform wide): Boomerang: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. Lost Returns: Not listed. - Internal notes (Partner): Boomerang: Internal notes with rich text, attachments and pinning on every item. Lost Returns: Not listed. - In-built guest messaging (Guest): Boomerang: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. Lost Returns: Branded call center, 24/7, with live outbound calls. - Inventory privacy (Platform wide): Boomerang: Private inventory. Guests describe what they lost, and staff and the guest verify before anything is released. Lost Returns: Not listed. - Revenue for the venue (Partner): Boomerang: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. Lost Returns: Not listed. - Shipping (Guest): Boomerang: USPS, UPS, FedEx and Royal Mail, guest pays online, label bought for you. Lost Returns: UPS, FedEx and USPS, with scheduled pickups and supplies. - Analytics (Partner): Boomerang: Return rate, match performance, turnaround, per-employee analytics, exports. Lost Returns: Downloadable reports and productivity insights. Q: Lost Returns has a free plan. Why pay for Boomerang? A: The subscription funds AI matching, guest communication, and continuous investment in the platform and core technology. Over the past year we have shipped an average of about 3 updates a day, or about 100 a month, and the pace has been rising, to about 6 updates a day over the last six months. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Q: Does Boomerang have phone support for guests? A: Guests get Boo, an AI support agent, 24/7, plus updates at every step and a guest account with live status. Your team can still file a claim for a guest who calls or walks up. Q: Can we bring our existing inventory over? A: Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice. Q: Can we run several venues from one account? A: Yes. Every property runs from one account with its own locations, storage, branding and reporting, and staff only see the venues they work. Q: How is Boomerang priced? A: An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### Boomerang vs NotLost (https://thanksboomerang.com/compare/boomerang-vs-notlost/) Boomerang vs NotLost for UK and US venues: AI matching, guest updates, shipping, Apple Find My, prohibited items and revenue share, compared fairly. Both keep inventory private, recognize items from a photo and match automatically. NotLost is proven across large UK transport networks. Boomerang keeps guests updated at every step, adds a true Apple Find My integration, approved by Apple, KeepSafe for prohibited items, and supports US and UK carriers. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. - Boomerang may suit you if: You want guests updated at every step, not just at the start and the end; You run venues in the US, or both the US and UK; You want lost and found to pay back part of its cost At a glance: - AI item intake (Platform wide): Boomerang: AI turns a simple description and a photo into a logged item. NotLost: AI object recognition from a photo. - Matching (Platform wide): Boomerang: AI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest. NotLost: Not listed. - Guest updates (Guest): Boomerang: Co-branded emails at every step, a guest account and Boo, an AI support agent, 24/7. NotLost: A confirmation email and an outcome email. - Dedicated guest account (Guest): Boomerang: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. NotLost: Not listed. - Dedicated guest app (Guest): Boomerang: Coming soon. NotLost: Not listed. - Friendly, modern UI/UX (Platform wide): Boomerang: A friendly, modern interface for busy venue teams and for guests. NotLost: Not listed. - Apple Find My (Platform wide): Boomerang: True Apple Find My integration, approved by Apple. NotLost: Not available. - Claim fraud protection (Platform wide): Boomerang: Staff and guest double verification, a verified guest email, and private inventory. NotLost: Not listed. - Activity feed and audit log (Platform wide): Boomerang: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. NotLost: Not listed. - Internal notes (Partner): Boomerang: Internal notes with rich text, attachments and pinning on every item. NotLost: Not listed. - In-built guest messaging (Guest): Boomerang: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. NotLost: A confirmation email and an outcome email. - Inventory privacy (Platform wide): Boomerang: Private inventory. Guests describe what they lost, and staff and the guest verify before anything is released. NotLost: Private. Only designated staff see items. - Revenue for the venue (Partner): Boomerang: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. NotLost: Not listed. - Shipping (Guest): Boomerang: USPS, UPS, FedEx and Royal Mail, guest pays online. NotLost: Courier integration with self-serve postage labels. - Prohibited items (Partner): Boomerang: KeepSafe, run from the same portal. NotLost: Not listed. Q: Does Boomerang work in the UK? A: Yes. UK partners ship domestically with Royal Mail, and we work with UK venues today, including a UK theme park that tripled its return rate in three months. Q: Can guests see our inventory? A: No. Guests describe what they lost and your team verifies ownership, so IDs, cards and phones are never shown publicly. Q: Can we bring our existing inventory over? A: Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice. Q: Is Boomerang secure enough for our IT review? A: SSO over SAML or OIDC, custom roles with granular permissions, access limited by location, idle session timeouts and a full activity history on every item and claim. We regularly complete vendor security reviews. Ask us for our security documentation. Q: How is Boomerang priced? A: An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### Boomerang vs Repo (https://thanksboomerang.com/compare/boomerang-vs-repo/) Boomerang vs Repo (RepoApp): private inventory and a dedicated guest account vs a staff tool that can also publish found items on your website. Repo helps teams log items, search inventory, auto-match claims, add notes, and keep a history of changes. It can also put a page on your website where customers view available found items or submit a claim. Boomerang keeps inventory private and secure, matches items through verified claims, and gives each guest a dedicated account to manage the return. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. - Boomerang may suit you if: You want found items to stay private, not listed on a public page; You want guests to sign in, track a claim and get updates without calling the desk; You want AI matching, shipping and revenue share in the same platform At a glance: - Business model (Partner): Boomerang: Annual venue subscription, with multiple revenue-share opportunities. Repo: Subscription plans, with a set number of staff user accounts per location. - AI item intake (Platform wide): Boomerang: AI turns a simple description and a photo into a logged item. Repo: Not listed. - Matching (Platform wide): Boomerang: AI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest. Repo: Auto-match lost and found items and claims. - Guest updates (Guest): Boomerang: Co-branded emails at every step, a guest account and Boo, an AI support agent, 24/7. Repo: Customers can submit a claim from your website. - Dedicated guest account (Guest): Boomerang: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. Repo: Customers can submit a claim or view available items from your website. - Dedicated guest app (Guest): Boomerang: Coming soon. Repo: Not listed. - Friendly, modern UI/UX (Platform wide): Boomerang: A friendly, modern interface for busy venue teams and for guests. Repo: Not listed. - Apple Find My (Platform wide): Boomerang: True Apple Find My integration, approved by Apple. Repo: Not available. - Claim fraud protection (Platform wide): Boomerang: Staff and guest double verification, a verified guest email, and private inventory. Repo: Not listed. - Activity feed and audit log (Platform wide): Boomerang: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. Repo: History of changes (auditing): who made what updates and when. - Internal notes (Partner): Boomerang: Internal notes with rich text, attachments and pinning on every item. Repo: Add notes and flag claims for follow-up. - In-built guest messaging (Guest): Boomerang: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. Repo: Not listed. - Inventory privacy (Platform wide): Boomerang: Private inventory. Guests describe what they lost, and staff and the guest verify before anything is released. Repo: You can let customers view available lost and found items on your website. - Revenue for the venue (Partner): Boomerang: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. Repo: Not listed. - Search and photos (Partner): Boomerang: Searchable private inventory, with photos on each item. Repo: Power search by keywords, categories and dates, with photos captured from a webcam. - Locations (Partner): Boomerang: One account across properties, with staff limited by location. Repo: One account manages a single location. Additional locations need separate accounts. Q: Can guests browse found items in Boomerang? A: Public photo galleries expose your inventory, let people see details and falsely claim items, and are not best practice. That matters most for wallets, IDs, payment cards and phones. Boomerang keeps inventory private and secure, and matches items through verified claims: guests describe what they lost, and staff and the guest both confirm before anything is released. Q: How do you stop the wrong person from getting an item? A: Two checks. Your team reviews every match side by side and can ask the guest a question from the claim. Then the guest sees the same details your team logged, like photos and where it was found, next to what they described, and approves or declines before anything ships. Every decision is logged. Q: Can we bring our existing inventory over? A: Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice. Q: How is Boomerang priced? A: An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you. Q: How long does go-live take? A: Sign the agreement, join a 30-minute kick-off call and add the claim link to your website. Larger rollouts add on-site workshops, SOPs and signage for every location. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### Boomerang vs Odin/Hallmark Aviation Services (https://thanksboomerang.com/compare/boomerang-vs-odin-hallmark-aviation/) Boomerang vs Odin, the lost and found inquiry service used with Hallmark Aviation Services: a purpose-built platform with modern AI and a guest account vs a large aviation-services incumbent. Odin is a public inquiry form: travelers report a lost item, add contact details and photos, and say how they would like to get it back. The public terms say the service is operated by JMA Strategy Group on behalf of the airport operator, and Hallmark Aviation Services is named in the shipping terms. Boomerang is a full lost-and-found platform, with AI matching, automated updates, a dedicated guest account, an AI support agent, and claim status without staff chasing every message. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. - Boomerang may suit you if: You want a platform built only for lost and found, not one line of a broader aviation-services offering; You want guests to manage a claim in their own account, with updates at every step; You want AI matching, shipping, analytics and revenue share in one place At a glance: - Focus (Platform wide): Boomerang: Purpose-built for lost and found and KeepSafe. Odin: A lost and found inquiry service, used with a large aviation-services company that runs many airport lines of business. - AI item intake (Platform wide): Boomerang: AI turns a simple description and a photo into a logged item. Odin: Travelers can add photos of the item or where they lost it. - Matching (Platform wide): Boomerang: AI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest. Odin: Not listed. - Guest updates (Guest): Boomerang: Co-branded emails at every step, a guest account and Boo, an AI support agent, 24/7. Odin: A public inquiry form, so the team can contact the traveler if the item is found. - Dedicated guest account (Guest): Boomerang: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. Odin: A public report form. - Dedicated guest app (Guest): Boomerang: Coming soon. Odin: Not listed. - Friendly, modern UI/UX (Platform wide): Boomerang: A friendly, modern interface for busy venue teams and for guests. Odin: Not listed. - Apple Find My (Platform wide): Boomerang: True Apple Find My integration, approved by Apple. Odin: Not available. - Claim fraud protection (Platform wide): Boomerang: Staff and guest double verification, a verified guest email, and private inventory. Odin: Not listed. - Activity feed and audit log (Platform wide): Boomerang: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. Odin: Not listed. - Internal notes (Partner): Boomerang: Internal notes with rich text, attachments and pinning on every item. Odin: Not listed. - In-built guest messaging (Guest): Boomerang: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. Odin: Not listed. - Inventory privacy (Platform wide): Boomerang: Private inventory. Guests describe what they lost, and staff and the guest verify before anything is released. Odin: Not listed. - Revenue for the venue (Partner): Boomerang: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. Odin: Not listed. - How guests start (Guest): Boomerang: A branded link or QR, then a guest account with live status, payment and tracking. Odin: A public lost-item inquiry form on a dedicated airport subdomain. - Return options (Guest): Boomerang: Guests choose pickup or shipping, pay online, and get tracking. Odin: The inquiry form asks how the traveler would like to receive the item if it is found. Q: Is Odin a Hallmark Aviation product? A: The public terms on Odin sites say the inquiry service is operated by CHT Legatum, LLC, doing business as JMA Strategy Group, on behalf of the airport operator. Hallmark Aviation Services is a large aviation-services company named in those shipping terms, and airport lost-and-found pages use Odin forms. Q: How do you stop the wrong person from getting an item? A: Two checks. Your team reviews every match side by side and can ask the guest a question from the claim. Then the guest sees the same details your team logged, like photos and where it was found, next to what they described, and approves or declines before anything ships. Every decision is logged. Q: Can we bring our existing inventory over? A: Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice. Q: How is Boomerang priced? A: An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you. Q: How long does go-live take? A: Sign the agreement, join a 30-minute kick-off call and add the claim link to your website. Larger rollouts add on-site workshops, SOPs and signage for every location. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### Boomerang vs Reclaim Hub (https://thanksboomerang.com/compare/boomerang-vs-reclaim-hub/) Boomerang vs Reclaim Hub: a guest account, AI matching and private inventory vs cloud lost-property software with a self-service report widget. Reclaim Hub gives your team a control panel to log items, upload photos, auto-match reports from an embeddable website widget, and run reports including items due for disposal. Boomerang adds a dedicated guest account, staff and guest verification, co-branded updates, an AI support agent, and shipping the guest pays for at fair rates. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. - Boomerang may suit you if: You want guests to manage a claim in their own account, not only submit a report form; You want AI matching with a second check from the guest; You want shipping, analytics and revenue share in the same platform At a glance: - Business model (Partner): Boomerang: Annual venue subscription, with multiple revenue-share opportunities. Reclaim Hub: A monthly or annual subscription, with per-user pricing published. - AI item intake (Platform wide): Boomerang: AI turns a simple description and a photo into a logged item. Reclaim Hub: Image upload on lost and found items. - Matching (Platform wide): Boomerang: AI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest. Reclaim Hub: Automatic matching of reported lost items with found items. - Guest updates (Guest): Boomerang: Co-branded emails at every step, a guest account and Boo, an AI support agent, 24/7. Reclaim Hub: A self-service widget on your website for customers to report a lost item. - Dedicated guest account (Guest): Boomerang: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. Reclaim Hub: A report widget on your website. - Dedicated guest app (Guest): Boomerang: Coming soon. Reclaim Hub: Not listed. - Friendly, modern UI/UX (Platform wide): Boomerang: A friendly, modern interface for busy venue teams and for guests. Reclaim Hub: Not listed. - Apple Find My (Platform wide): Boomerang: True Apple Find My integration, approved by Apple. Reclaim Hub: Not available. - Claim fraud protection (Platform wide): Boomerang: Staff and guest double verification, a verified guest email, and private inventory. Reclaim Hub: Not listed. - Activity feed and audit log (Platform wide): Boomerang: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. Reclaim Hub: Not listed. - Internal notes (Partner): Boomerang: Internal notes with rich text, attachments and pinning on every item. Reclaim Hub: Not listed. - In-built guest messaging (Guest): Boomerang: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. Reclaim Hub: The team is notified of items reported through the widget. - Inventory privacy (Platform wide): Boomerang: Private inventory. Guests describe what they lost, and staff and the guest verify before anything is released. Reclaim Hub: Not listed. - Revenue for the venue (Partner): Boomerang: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. Reclaim Hub: Not listed. - Unclaimed items (Partner): Boomerang: Suggestions and a recorded decision for each aging item. Reclaim Hub: A disposal report for items held longer than your chosen period, for donation, recycling or disposal. - Reporting (Partner): Boomerang: Return rate, match performance, turnaround, per-employee analytics, exports. Reclaim Hub: Reports across lost and found data, including locations, disposal and return rate. Q: How do you stop the wrong person from getting an item? A: Two checks. Your team reviews every match side by side and can ask the guest a question from the claim. Then the guest sees the same details your team logged, like photos and where it was found, next to what they described, and approves or declines before anything ships. Every decision is logged. Q: Is Boomerang secure enough for our IT review? A: SSO over SAML or OIDC, custom roles with granular permissions, access limited by location, idle session timeouts and a full activity history on every item and claim. We regularly complete vendor security reviews. Ask us for our security documentation. Q: Can we bring our existing inventory over? A: Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice. Q: How is Boomerang priced? A: An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you. Q: How long does go-live take? A: Sign the agreement, join a 30-minute kick-off call and add the claim link to your website. Larger rollouts add on-site workshops, SOPs and signage for every location. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### Boomerang vs Reunitus (https://thanksboomerang.com/compare/boomerang-vs-reunitus/) Boomerang vs Reunitus Lost to Found: a dedicated guest account, Apple Find My and private inventory vs a report portal, tracing and automated status updates. Reunitus Lost to Found lets customers report a lost item through an online portal, tracks chain of custody, matches reports to found items, sends status updates, and lets customers pay for return shipping. Boomerang gives each guest a dedicated account to manage the claim, matches with AI that staff and the guest both confirm, and is the only option in this comparison with a true Apple Find My integration, approved by Apple. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. - Boomerang may suit you if: You want a signed-in guest account, not only a report form; You want Apple Find My on the claim, approved by Apple; You want AI matching, fair guest shipping and revenue share in one venue platform At a glance: - Scope (Platform wide): Boomerang: Venue lost and found and KeepSafe, purpose-built for that work. Reunitus: Lost item software, baggage resolution and related services. - AI item intake (Platform wide): Boomerang: AI turns a simple description and a photo into a logged item. Reunitus: A customer report form that can include a description, photos and contact details. - Matching (Platform wide): Boomerang: AI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest. Reunitus: Matching of reported lost items with found items, with tracing analytics. - Guest updates (Guest): Boomerang: Co-branded emails at every step, a guest account and Boo, an AI support agent, 24/7. Reunitus: Proactive status updates after a report is filed. - Dedicated guest account (Guest): Boomerang: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. Reunitus: An online portal for reporting lost items. - Dedicated guest app (Guest): Boomerang: Coming soon. Reunitus: Not listed. - Friendly, modern UI/UX (Platform wide): Boomerang: A friendly, modern interface for busy venue teams and for guests. Reunitus: Not listed. - Apple Find My (Platform wide): Boomerang: True Apple Find My integration, approved by Apple. Reunitus: Not available. - Claim fraud protection (Platform wide): Boomerang: Staff and guest double verification, a verified guest email, and private inventory. Reunitus: Not listed. - Activity feed and audit log (Platform wide): Boomerang: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. Reunitus: Not listed. - Internal notes (Partner): Boomerang: Internal notes with rich text, attachments and pinning on every item. Reunitus: Not listed. - In-built guest messaging (Guest): Boomerang: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. Reunitus: Proactive status updates for customers. - Inventory privacy (Platform wide): Boomerang: Private inventory. Guests describe what they lost, and staff and the guest verify before anything is released. Reunitus: Not listed. - Revenue for the venue (Partner): Boomerang: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. Reunitus: Not listed. - Shipping (Guest): Boomerang: Guests choose a carrier, pay online, and Boomerang buys the label. Reunitus: Customers can pay for the return and pick a preferred shipping method. - Security and compliance (Platform wide): Boomerang: SSO, custom roles, location-level access, full activity history. Reunitus: Data security described as encrypted storage, with PCI and GDPR compliance listed. Q: How do you stop the wrong person from getting an item? A: Two checks. Your team reviews every match side by side and can ask the guest a question from the claim. Then the guest sees the same details your team logged, like photos and where it was found, next to what they described, and approves or declines before anything ships. Every decision is logged. Q: Is Boomerang secure enough for our IT review? A: SSO over SAML or OIDC, custom roles with granular permissions, access limited by location, idle session timeouts and a full activity history on every item and claim. We regularly complete vendor security reviews. Ask us for our security documentation. Q: Can we bring our existing inventory over? A: Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice. Q: How is Boomerang priced? A: An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you. Q: How long does go-live take? A: Sign the agreement, join a 30-minute kick-off call and add the claim link to your website. Larger rollouts add on-site workshops, SOPs and signage for every location. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### Boomerang vs Liff Happens (https://thanksboomerang.com/compare/boomerang-vs-liff-happens/) Boomerang vs Liff Happens for festivals, concerts and venues: private inventory and verification vs a searchable catalog, plus matching, shipping and revenue share. Liff Happens lets attendees browse photos of found items and claim theirs, and it brings people: on-site setup, hardware, training and post-event fulfillment. Boomerang keeps found items private, matches each guest's description against inventory with AI, and asks both staff and the guest to confirm before anything ships. - Boomerang may suit you if: You would rather not show IDs, cards and phones in a public gallery; You run a year-round venue, or several, as well as events; You want analytics, revenue share and prohibited items in the same portal At a glance: - How guests find items (Guest): Boomerang: Guests describe what they lost and AI matches it to private inventory. Liff Happens: Attendees search a catalog of found items with photos. - AI item intake (Platform wide): Boomerang: AI turns a simple description and a photo into a logged item. Liff Happens: Not listed. - Matching (Platform wide): Boomerang: AI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest. Liff Happens: Not listed. - Guest updates (Guest): Boomerang: Co-branded emails at every step, a guest account and Boo, an AI support agent, 24/7. Liff Happens: Notices using available data, such as a ticketing integration. - Dedicated guest account (Guest): Boomerang: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. Liff Happens: Not listed. - Dedicated guest app (Guest): Boomerang: Coming soon. Liff Happens: Not listed. - Friendly, modern UI/UX (Platform wide): Boomerang: A friendly, modern interface for busy venue teams and for guests. Liff Happens: Not listed. - Apple Find My (Platform wide): Boomerang: True Apple Find My integration, approved by Apple. Liff Happens: Not available. - Claim fraud protection (Platform wide): Boomerang: Staff and guest double verification, a verified guest email, and private inventory. Liff Happens: Not listed. - Activity feed and audit log (Platform wide): Boomerang: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. Liff Happens: Not listed. - Internal notes (Partner): Boomerang: Internal notes with rich text, attachments and pinning on every item. Liff Happens: Not listed. - In-built guest messaging (Guest): Boomerang: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. Liff Happens: Not listed. - Inventory privacy (Platform wide): Boomerang: Private inventory. Guests describe what they lost, and staff and the guest verify before anything is released. Liff Happens: A searchable catalog of found items with photos. - Revenue for the venue (Partner): Boomerang: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. Liff Happens: Not listed. - Verification (Guest): Boomerang: Staff confirm the match, then the guest approves the same details. Liff Happens: Attendees claim from the catalog with ownership details. - On-site services (Partner): Boomerang: Kick-off, training, SOPs and signage. Your team runs the desk. Liff Happens: On-site hardware, training, setup and breakdown. - After the event (Partner): Boomerang: Guests pay online and your team packs from a Ready to Pack queue. Liff Happens: Optional post-event management, including fulfillment. - Prohibited items (Partner): Boomerang: KeepSafe: guests self-serve by QR in under 30 seconds. Liff Happens: Liff Valet: staff check-in at the gate, pickup on the way out. Q: Can attendees browse found items in Boomerang? A: Public photo galleries expose your inventory, let people see details and falsely claim items, and are not best practice. That matters most for wallets, IDs, payment cards and phones. Boomerang keeps inventory private and secure, and matches items through verified claims: guests describe what they lost, and staff and the guest both confirm before anything is released. Q: How do you stop the wrong person from getting an item? A: Two checks. Your team reviews every match side by side and can ask the guest a question from the claim. Then the guest sees the same details your team logged, like photos and where it was found, next to what they described, and approves or declines before anything ships. Every decision is logged. Q: Does Boomerang handle prohibited items at the gate? A: Yes, with KeepSafe. Guests scan a QR, snap a photo and drop the item in under 30 seconds. Your team reviews it later, and the guest pays to ship it home or chooses pickup. Q: Can we bring our existing inventory over? A: Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice. Q: How is Boomerang priced? A: An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### Boomerang vs Pixit (https://thanksboomerang.com/compare/boomerang-vs-pixit/) Boomerang vs Pixit: private inventory with AI matching vs a photo-first published catalog, plus guest updates, shipping, Find My and revenue share. Pixit lets staff photograph items and publish them to a lost and found page guests can search, and it also covers coat check, valet, evidence and prohibited items. Boomerang keeps inventory private, matches with AI, and keeps guests updated at every step. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. - Boomerang may suit you if: You would rather keep found items private and verify ownership; You want AI matching to do the searching, for staff and guests; You want shipping, payment and revenue share built in At a glance: - How guests find items (Guest): Boomerang: Guests describe the item. AI matches it to private inventory. Pixit: Staff publish items, and guests search and claim online. - AI item intake (Platform wide): Boomerang: AI turns a simple description and a photo into a logged item. Pixit: Photo first, AI writes a description and estimates value. - Matching (Platform wide): Boomerang: AI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest. Pixit: Not listed. - Guest updates (Guest): Boomerang: Co-branded emails at every step, a guest account and Boo, an AI support agent, 24/7. Pixit: Automatic responses and tracking emails. - Dedicated guest account (Guest): Boomerang: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. Pixit: Not listed. - Dedicated guest app (Guest): Boomerang: Coming soon. Pixit: Not listed. - Friendly, modern UI/UX (Platform wide): Boomerang: A friendly, modern interface for busy venue teams and for guests. Pixit: Not listed. - Apple Find My (Platform wide): Boomerang: True Apple Find My integration, approved by Apple. Pixit: Not available. - Claim fraud protection (Platform wide): Boomerang: Staff and guest double verification, a verified guest email, and private inventory. Pixit: Not listed. - Activity feed and audit log (Platform wide): Boomerang: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. Pixit: Not listed. - Internal notes (Partner): Boomerang: Internal notes with rich text, attachments and pinning on every item. Pixit: Not listed. - In-built guest messaging (Guest): Boomerang: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. Pixit: Automatic responses and tracking emails. - Inventory privacy (Platform wide): Boomerang: Private inventory. Guests describe what they lost, and staff and the guest verify before anything is released. Pixit: A photo-first published catalog that guests search and claim from. - Revenue for the venue (Partner): Boomerang: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. Pixit: Not listed. - Shipping (Guest): Boomerang: Guest picks a carrier and pays online, label bought for you. Pixit: Invoice guests for shipping with your choice of carrier, print labels. - Pricing (Partner): Boomerang: Annual venue subscription. Pixit: Published per-user plans and a free introductory period. Q: Can guests browse found items in Boomerang? A: Public photo galleries expose your inventory, let people see details and falsely claim items, and are not best practice. That matters most for wallets, IDs, payment cards and phones. Boomerang keeps inventory private and secure, and matches items through verified claims: guests describe what they lost, and staff and the guest both confirm before anything is released. Q: How do you stop the wrong person from getting an item? A: Two checks. Your team reviews every match side by side and can ask the guest a question from the claim. Then the guest sees the same details your team logged, like photos and where it was found, next to what they described, and approves or declines before anything ships. Every decision is logged. Q: Can we pilot Boomerang first? A: We are open to it. We agree what the pilot needs to show and when it ends before we start. Q: Can we bring our existing inventory over? A: Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice. Q: How long does go-live take? A: Sign the agreement, join a 30-minute kick-off call and add the claim link to your website. Larger rollouts add on-site workshops, SOPs and signage for every location. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### Boomerang vs iLeftMyStuff (https://thanksboomerang.com/compare/boomerang-vs-ileftmystuff/) Boomerang vs iLeftMyStuff for hotels and hotel groups: guest claims, AI matching, guest updates, multi-property management, analytics and revenue share. iLeftMyStuff makes shipping a guest's item simple and costs the property nothing. Boomerang adds guest claim intake from your own link, AI matching, updates at every step, multi-property management and analytics. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. - Boomerang may suit you if: You manage several properties and want one view across them; You want guests to file claims themselves and get matched automatically; You want return rate and staff time measured, property by property At a glance: - Cost to the property (Partner): Boomerang: Annual subscription, with multiple revenue-share opportunities. iLeftMyStuff: Free. - How it starts (Guest): Boomerang: Guests file a claim from your branded link or QR. AI matches it to inventory. iLeftMyStuff: Guests report an item, and staff send a message with a shipping link. - AI item intake (Platform wide): Boomerang: AI turns a simple description and a photo into a logged item. iLeftMyStuff: Not listed. - Matching (Platform wide): Boomerang: AI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest. iLeftMyStuff: Not listed. - Guest updates (Guest): Boomerang: Co-branded emails at every step, a guest account and Boo, an AI support agent, 24/7. iLeftMyStuff: Not listed. - Dedicated guest account (Guest): Boomerang: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. iLeftMyStuff: Not listed. - Dedicated guest app (Guest): Boomerang: Coming soon. iLeftMyStuff: Not listed. - Friendly, modern UI/UX (Platform wide): Boomerang: A friendly, modern interface for busy venue teams and for guests. iLeftMyStuff: Not listed. - Apple Find My (Platform wide): Boomerang: True Apple Find My integration, approved by Apple. iLeftMyStuff: Not available. - Claim fraud protection (Platform wide): Boomerang: Staff and guest double verification, a verified guest email, and private inventory. iLeftMyStuff: Not listed. - Activity feed and audit log (Platform wide): Boomerang: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. iLeftMyStuff: Not listed. - Internal notes (Partner): Boomerang: Internal notes with rich text, attachments and pinning on every item. iLeftMyStuff: Not listed. - In-built guest messaging (Guest): Boomerang: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. iLeftMyStuff: Not listed. - Inventory privacy (Platform wide): Boomerang: Private inventory. Guests describe what they lost, and staff and the guest verify before anything is released. iLeftMyStuff: Not listed. - Revenue for the venue (Partner): Boomerang: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. iLeftMyStuff: Not listed. - Shipping (Guest): Boomerang: Guest picks a carrier and pays online, label bought for you. iLeftMyStuff: Guest buys a label, courier pickup scheduled at the hotel. - Multi-property (Partner): Boomerang: One account, separate locations, branding and reporting, staff limited by property. iLeftMyStuff: Not listed. - Analytics (Partner): Boomerang: Return rate, turnaround, per-employee analytics, exports. iLeftMyStuff: Not listed. - Venue types (Platform wide): Boomerang: Hotels, plus airports, stadiums, theme parks and casinos. iLeftMyStuff: Hotels and lodging. Q: iLeftMyStuff is free. Why pay for Boomerang? A: Free to the venue still has a cost, and with iLeftMyStuff it lands on guests, who buy their own shipping label. Boomerang charges the venue so we can keep shipping rates as low as possible, and so we can keep investing in the platform and core technology. Over the past year we have shipped an average of about 3 updates a day, or about 100 a month, and the pace has been rising, to about 6 updates a day over the last six months. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Q: Does Boomerang work with our PMS? A: Boomerang runs alongside your PMS with nothing to install. Every partner keeps their PMS; Boomerang replaces only the lost-and-found log. Q: Can we bring our existing inventory over? A: Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice. Q: Can staff file a claim for a guest who calls? A: Yes. Staff file on the guest's behalf and the guest gets a link to confirm their details, with reminders. Q: How is Boomerang priced? A: An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### Boomerang vs DeliverBack (https://thanksboomerang.com/compare/boomerang-vs-deliverback/) Boomerang vs DeliverBack for hotels, airports and travel: claims, AI matching, guest updates, shipping, analytics and revenue share, compared fairly. DeliverBack focuses on the last step: the guest pays, a courier collects the item from the property and delivers it. Boomerang covers the whole job, from logging and claims to AI matching, verification, shipping and analytics. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. - Boomerang may suit you if: You want claims, matching and guest updates handled, not only shipping; You run airports, stadiums, theme parks or several properties; You want analytics and revenue share At a glance: - Scope (Platform wide): Boomerang: Logging, claims, AI matching, verification, shipping, unclaimed items, analytics. DeliverBack: Item registration, guest notice, shipping and tracking. - Cost to the property (Partner): Boomerang: Annual subscription, with multiple revenue-share opportunities. DeliverBack: Free. - AI item intake (Platform wide): Boomerang: AI turns a simple description and a photo into a logged item. DeliverBack: Not listed. - Matching (Platform wide): Boomerang: AI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest. DeliverBack: Not listed. - Guest updates (Guest): Boomerang: Co-branded emails at every step, a guest account and Boo, an AI support agent, 24/7. DeliverBack: 24/7 guest support listed, support desk on weekdays (CET). - Dedicated guest account (Guest): Boomerang: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. DeliverBack: Not listed. - Dedicated guest app (Guest): Boomerang: Coming soon. DeliverBack: Not listed. - Friendly, modern UI/UX (Platform wide): Boomerang: A friendly, modern interface for busy venue teams and for guests. DeliverBack: Not listed. - Apple Find My (Platform wide): Boomerang: True Apple Find My integration, approved by Apple. DeliverBack: Not available. - Claim fraud protection (Platform wide): Boomerang: Staff and guest double verification, a verified guest email, and private inventory. DeliverBack: Not listed. - Activity feed and audit log (Platform wide): Boomerang: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. DeliverBack: Not listed. - Internal notes (Partner): Boomerang: Internal notes with rich text, attachments and pinning on every item. DeliverBack: Not listed. - In-built guest messaging (Guest): Boomerang: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. DeliverBack: 24/7 guest support listed, support desk on weekdays (CET). - Inventory privacy (Platform wide): Boomerang: Private inventory. Guests describe what they lost, and staff and the guest verify before anything is released. DeliverBack: Not listed. - Revenue for the venue (Partner): Boomerang: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. DeliverBack: Not listed. - Shipping (Guest): Boomerang: USPS, UPS, FedEx and Royal Mail, international from the US via UPS and FedEx. DeliverBack: Courier pickup from the property, delivery to many countries, optional insurance. - Analytics (Partner): Boomerang: Return rate, turnaround, per-employee analytics, exports. DeliverBack: Shipment dashboard. Q: DeliverBack is free. Why pay for Boomerang? A: Free to the venue still has a cost, and with DeliverBack it lands on guests as the shipping they pay for courier collection and delivery. Boomerang charges the venue so we can keep shipping rates as low as possible, and so we can keep investing in the platform and core technology. Over the past year we have shipped an average of about 3 updates a day, or about 100 a month, and the pace has been rising, to about 6 updates a day over the last six months. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Q: Does Boomerang ship internationally? A: Yes. Domestic shipping with USPS, UPS, FedEx and Royal Mail, plus international shipping from the US via UPS and FedEx, with customs details collected from the guest. Q: How do you stop the wrong person from getting an item? A: Two checks. Your team reviews every match side by side and can ask the guest a question from the claim. Then the guest sees the same details your team logged, like photos and where it was found, next to what they described, and approves or declines before anything ships. Every decision is logged. Q: Can we bring our existing inventory over? A: Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice. Q: Does it work with our other systems? A: Boomerang runs standalone in the browser with nothing to install, and works alongside the tools your team already uses. Tell us your stack and we will walk through the options. Q: How is Boomerang priced? A: An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### Boomerang vs Faundit (https://thanksboomerang.com/compare/boomerang-vs-faundit/) Boomerang vs Faundit: a beautifully designed hotel platform vs one built for every venue type, with AI matching, KeepSafe, analytics and revenue share. Faundit is focused on hotels and does it with care: branded flows, custom packaging, PMS integrations and a strong sustainability story. Boomerang brings AI matching, KeepSafe for prohibited items, and runs airports, stadiums, theme parks and casinos alongside hotels. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. - Boomerang may suit you if: Your portfolio includes more than hotels, such as resorts with parks, casinos or venues; You want AI matching and a guest-side check before anything ships; You want multiple revenue-share opportunities that help the program pay itself back At a glance: - Built for (Platform wide): Boomerang: Airports, stadiums, theme parks, hotels, casinos and events. Faundit: Hospitality first: hotels, hostels and apartments, plus some venues. - Branding (Partner): Boomerang: Co-branded claim page and emails with your name and logo. Faundit: Fully branded flow, logo and colors, custom packaging. - PMS integrations (Partner): Boomerang: Runs standalone alongside your PMS. Faundit: Mews, hotelkit, Impala, Numa Stays and apaleo. - Multiple properties (Partner): Boomerang: One account, with separate locations, branding and reporting. Faundit: An account per property, with small properties groupable under an HQ. - AI item intake (Platform wide): Boomerang: AI turns a simple description and a photo into a logged item. Faundit: Not listed. - Matching (Platform wide): Boomerang: AI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest. Faundit: Guest requests matched to found items by staff. - Guest updates (Guest): Boomerang: Co-branded emails at every step, a guest account and Boo, an AI support agent, 24/7. Faundit: Not listed. - Dedicated guest account (Guest): Boomerang: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. Faundit: Not listed. - Dedicated guest app (Guest): Boomerang: Coming soon. Faundit: Not listed. - Friendly, modern UI/UX (Platform wide): Boomerang: A friendly, modern interface for busy venue teams and for guests. Faundit: Not listed. - Apple Find My (Platform wide): Boomerang: True Apple Find My integration, approved by Apple. Faundit: Not available. - Claim fraud protection (Platform wide): Boomerang: Staff and guest double verification, a verified guest email, and private inventory. Faundit: Not listed. - Activity feed and audit log (Platform wide): Boomerang: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. Faundit: Not listed. - Internal notes (Partner): Boomerang: Internal notes with rich text, attachments and pinning on every item. Faundit: Not listed. - In-built guest messaging (Guest): Boomerang: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. Faundit: Not listed. - Inventory privacy (Platform wide): Boomerang: Private inventory. Guests describe what they lost, and staff and the guest verify before anything is released. Faundit: Not listed. - Revenue for the venue (Partner): Boomerang: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. Faundit: Not listed. - Prohibited items (Partner): Boomerang: KeepSafe, run from the same portal. Faundit: Not listed. - Certifications (Platform wide): Boomerang: We complete vendor security reviews on request. Faundit: ISO 27001 certified, GDPR compliant. Q: Does Boomerang integrate with our PMS? A: Boomerang runs standalone alongside your PMS with nothing to install. Every partner keeps their PMS for everything else. Q: Can guest emails carry our brand? A: Yes. Every email and the claim page are co-branded with your name and logo. Q: Is Boomerang secure enough for our IT review? A: SSO over SAML or OIDC, custom roles with granular permissions, access limited by location, idle session timeouts and a full activity history on every item and claim. We regularly complete vendor security reviews. Ask us for our security documentation. Q: Can we bring our existing inventory over? A: Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice. Q: How is Boomerang priced? A: An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### Boomerang vs your PMS's built-in lost and found (https://thanksboomerang.com/compare/boomerang-vs-pms-lost-and-found/) Your PMS lost and found tab is a log. Boomerang is purpose-built to get items home: guest claims, AI matching, updates, shipping and analytics. Keep your PMS. A PMS is built to run reservations, rooms and billing, and it does that well. Its lost and found tab usually works like a shared spreadsheet: a list of items with a few fields. Boomerang is purpose-built for getting things home: guests file and track claims themselves, AI matches, and shipping, payment and updates happen without the front desk. - Boomerang may suit you if: Housekeeping and the front desk spend real time on calls, emails and shipping; You run several properties and want consistent process and reporting; You want lost and found to show up in guest reviews for the right reasons At a glance: - Built for (Platform wide): Boomerang: Getting lost items back to guests. Your PMS: Reservations, rooms and billing. - AI item intake (Platform wide): Boomerang: AI turns a simple description and a photo into a logged item. Your PMS: Not listed. - Matching (Platform wide): Boomerang: AI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest. Your PMS: Not listed. - Guest updates (Guest): Boomerang: Co-branded emails at every step, a guest account and Boo, an AI support agent, 24/7. Your PMS: Usually written by hand. - Dedicated guest account (Guest): Boomerang: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. Your PMS: Usually a call or email to the front desk. No dedicated guest account listed. - Dedicated guest app (Guest): Boomerang: Coming soon. Your PMS: Not listed. - Friendly, modern UI/UX (Platform wide): Boomerang: A friendly, modern interface for busy venue teams and for guests. Your PMS: Not listed. - Apple Find My (Platform wide): Boomerang: True Apple Find My integration, approved by Apple. Your PMS: Not available. - Claim fraud protection (Platform wide): Boomerang: Staff and guest double verification, a verified guest email, and private inventory. Your PMS: Not listed. - Activity feed and audit log (Platform wide): Boomerang: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. Your PMS: Not listed. - Internal notes (Partner): Boomerang: Internal notes with rich text, attachments and pinning on every item. Your PMS: Not listed. - In-built guest messaging (Guest): Boomerang: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. Your PMS: Usually written by hand. - Inventory privacy (Platform wide): Boomerang: Private inventory. Guests describe what they lost, and staff and the guest verify before anything is released. Your PMS: Not listed. - Revenue for the venue (Partner): Boomerang: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. Your PMS: Not listed. - Shipping and payment (Guest): Boomerang: Guest pays online, label bought for you, tracking sent. Your PMS: Usually a card over the phone and a courier booked by hand. - Reporting (Partner): Boomerang: Return rate, turnaround, per-employee analytics, exports. Your PMS: Usually a list of items. Q: Do we have to replace our PMS? A: No. Every Boomerang partner still runs their PMS or venue management platform. What changes is lost and found: they trimmed that part of the contract where they could and put the budget toward a tool built only for it. Q: Does Boomerang integrate with our PMS? A: Boomerang runs standalone alongside your PMS with nothing to install. Tell us your stack and we will walk through options. Q: Can we bring our existing inventory over? A: Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice. Q: How do you stop the wrong person from getting an item? A: Two checks. Your team reviews every match side by side and can ask the guest a question from the claim. Then the guest sees the same details your team logged, like photos and where it was found, next to what they described, and approves or declines before anything ships. Every decision is logged. Q: How is Boomerang priced? A: An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### Boomerang vs your stadium or venue management tool's lost and found (https://thanksboomerang.com/compare/boomerang-vs-venue-management-lost-and-found/) The lost and found module in your stadium or venue management system is one tab of many. Boomerang is built only for it. Keep your platform and compare. Operations platforms are built for incidents, work orders, patrols and communications. Their lost and found module is usually a log with a web form: items in, claims in, staff match by hand. Boomerang is built only for lost and found, so the busywork after every event is automated and fans get their things back. - Boomerang may suit you if: The day after an event is spent on shelves, spreadsheets and inboxes; Fans call and email to ask what happened to their claim; You want return rate and staff time measured, venue by venue At a glance: - Built for (Platform wide): Boomerang: Getting lost items back to fans and guests. Your venue tool: Incidents, maintenance, patrols and communications. - AI item intake (Platform wide): Boomerang: AI turns a simple description and a photo into a logged item. Your venue tool: Typed into a form, sometimes with barcode tags. - Matching (Platform wide): Boomerang: AI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest. Your venue tool: Basic matching or a manual search. - Guest updates (Guest): Boomerang: Co-branded emails at every step, a guest account and Boo, an AI support agent, 24/7. Your venue tool: A web form, often with status checks. - Dedicated guest account (Guest): Boomerang: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. Your venue tool: A web form, often with status checks. No dedicated guest account listed. - Dedicated guest app (Guest): Boomerang: Coming soon. Your venue tool: Not listed. - Friendly, modern UI/UX (Platform wide): Boomerang: A friendly, modern interface for busy venue teams and for guests. Your venue tool: Not listed. - Apple Find My (Platform wide): Boomerang: True Apple Find My integration, approved by Apple. Your venue tool: Not available. - Claim fraud protection (Platform wide): Boomerang: Staff and guest double verification, a verified guest email, and private inventory. Your venue tool: Not listed. - Activity feed and audit log (Platform wide): Boomerang: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. Your venue tool: Not listed. - Internal notes (Partner): Boomerang: Internal notes with rich text, attachments and pinning on every item. Your venue tool: Not listed. - In-built guest messaging (Guest): Boomerang: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. Your venue tool: A web form, often with status checks. - Inventory privacy (Platform wide): Boomerang: Private inventory. Guests describe what they lost, and staff and the guest verify before anything is released. Your venue tool: Not listed. - Revenue for the venue (Partner): Boomerang: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. Your venue tool: Not listed. - Shipping and payment (Guest): Boomerang: Guest pays online, label bought for you, tracking sent. Your venue tool: Usually handled outside the system. - Prohibited items (Partner): Boomerang: KeepSafe, run from the same portal. Your venue tool: Usually not covered. Q: Do we have to replace our venue management platform? A: No. Every Boomerang partner still runs their PMS or venue management platform. What changes is lost and found: they trimmed that part of the contract where they could and put the budget toward a tool built only for it. Q: Can we bring our existing inventory over? A: Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice. Q: Will fans need an app? A: No. Fans file from your link or a QR code on any device in under a minute, then get email updates until their item is found. Q: How long does go-live take? A: Sign the agreement, join a 30-minute kick-off call and add the claim link to your website. Larger rollouts add on-site workshops, SOPs and signage for every location. Q: How is Boomerang priced? A: An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### KeepSafe vs Flippit (https://thanksboomerang.com/compare/keepsafe-vs-flippit/) KeepSafe vs Flippit for airports and venues: venue-run software with no hardware vs branded drop boxes, compared on guest experience, control and revenue. Flippit is a turnkey service: a red drop box, a bubble pouch, a QR to pay, and a flat fee to ship anywhere in the continental US. KeepSafe puts the same moment inside your own operation: guests self-serve by QR in under 30 seconds, your team decides what ships, and the item goes straight from your venue to the guest. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. - KeepSafe may suit you if: You want no third-party hardware in your space; You want your own staff and policies to decide what ships; You want it at stadium gates, theme park bag check or festivals as well as airports At a glance: - How it runs (Platform wide): KeepSafe: Software your venue runs, with your own staff and space. Flippit: Flippit installs drop boxes and runs the service. - Hardware (Partner): KeepSafe: None. A starter kit of bags, tags and co-branded signage. Flippit: Red Flippit drop box and bubble pouches. - Guest steps (Guest): KeepSafe: Scan, details and a photo on their phone, under 30 seconds. Flippit: Seal a pouch, keep the receipt, scan a QR, pay. - What ships (Partner): KeepSafe: Your team confirms each item as shippable or not, with preset reasons. Flippit: Flippit handles fulfillment. - Guest pricing (Guest): KeepSafe: Fair shipping, paid by a verified link. Flippit: A flat fee within the continental US, more for oversized items. - Where it works (Platform wide): KeepSafe: Airports, stadium and arena gates, theme park bag check, festivals. Flippit: Airport security checkpoints. - Dedicated guest account (Guest): KeepSafe: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. Flippit: A QR payment flow is listed, not a dedicated signed-in guest account. - Dedicated guest app (Guest): KeepSafe: Coming soon. Flippit: Not listed. - Friendly, modern UI/UX (Platform wide): KeepSafe: A friendly, modern interface for busy venue teams and for guests. Flippit: Not listed. - Claim fraud protection (Platform wide): KeepSafe: Staff and guest double verification, a verified guest email, and private inventory. Flippit: Not listed. - Activity feed and audit log (Platform wide): KeepSafe: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. Flippit: Not listed. - In-built guest messaging (Guest): KeepSafe: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. Flippit: Not listed. - Revenue for the venue (Partner): KeepSafe: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. Flippit: Not listed. - Reporting (Partner): KeepSafe: KeepSafe analytics: volume, shippable rate, shipments and revenue. Flippit: Not listed. Q: How does KeepSafe work for the guest? A: The guest grabs a tagged bag, scans the QR, enters contact details and a shipping address and snaps a photo, with no app and no account. They keep half of the tear-away tag and move on. Your team reviews items later in a dedicated KeepSafe queue. Q: Is KeepSafe approved by TSA? A: No. KeepSafe is run by the venue, with its own staff, at its own location. It is not affiliated with or endorsed by any government screening agency. Q: What if an item cannot be shipped? A: Your team marks it not shippable with a preset reason, and the guest chooses in-person pickup, an authorized pickup person or discard. Anything left unresolved rolls off on your timeline. Q: How is KeepSafe priced? A: KeepSafe is its own product with its own annual subscription, and runs on its own or alongside Boomerang in the same portal. Guests pay shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### KeepSafe vs MailSafe Express and airport mailers (https://thanksboomerang.com/compare/keepsafe-vs-mail-safe-express/) KeepSafe vs MailSafe Express (formerly also Airport Mailers) and other mail-it-home kiosks: venue-run software vs a concession, compared fairly. Mail-it-home kiosks have been at US airports for two decades: the traveler bags the item, fills in a form or pays at the kiosk, and the provider mails it. KeepSafe is a self-serve QR flow your team runs, with your policies deciding what ships, the guest choosing their shipping, and revenue for your program. - KeepSafe may suit you if: You want no third-party kiosks in your space; You want the item to ship directly from your venue, with tracking; You want KeepSafe at gates and bag checks beyond the airport too At a glance: - How it runs (Platform wide): KeepSafe: Software your venue runs, with your own staff and space. MailSafe Express: Provider kiosks near the checkpoint, run by the provider. - Guest steps (Guest): KeepSafe: Scan, details and a photo on their phone, under 30 seconds. MailSafe Express: Bag the item, fill in a form or kiosk, pay. - Route to the guest (Guest): KeepSafe: Ships directly from your venue to the guest. MailSafe Express: Collected from the kiosk and mailed by the provider. - Shipping (Guest): KeepSafe: Guest picks a carrier and service, with tracking. MailSafe Express: Flat rate, shipped in bubble mailers. - What ships (Partner): KeepSafe: Your team confirms each item as shippable or not. MailSafe Express: Items that meet postal rules and fit the provided bag. - Dedicated guest account (Guest): KeepSafe: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. MailSafe Express: A kiosk or form is listed, not a dedicated signed-in guest account. - Dedicated guest app (Guest): KeepSafe: Coming soon. MailSafe Express: Not listed. - Friendly, modern UI/UX (Platform wide): KeepSafe: A friendly, modern interface for busy venue teams and for guests. MailSafe Express: Not listed. - Claim fraud protection (Platform wide): KeepSafe: Staff and guest double verification, a verified guest email, and private inventory. MailSafe Express: Not listed. - Activity feed and audit log (Platform wide): KeepSafe: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. MailSafe Express: Not listed. - In-built guest messaging (Guest): KeepSafe: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. MailSafe Express: Not listed. - Revenue for the venue (Partner): KeepSafe: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. MailSafe Express: Not listed. - Track record (Partner): KeepSafe: Part of the Boomerang platform used by hundreds of organizations. MailSafe Express: Since 2003, 2,000,000+ packages, 125 units in 25 airports. Q: How does KeepSafe work for the guest? A: The guest grabs a tagged bag, scans the QR, enters contact details and a shipping address and snaps a photo, with no app and no account. They keep half of the tear-away tag and move on. Your team reviews items later in a dedicated KeepSafe queue. Q: Is KeepSafe affiliated with TSA? A: No. KeepSafe is run by the venue, with its own staff, at its own location. It is not affiliated with or endorsed by any government screening agency. Q: What if an item cannot be shipped? A: Your team marks it not shippable with a preset reason, and the guest chooses in-person pickup, an authorized pickup person or discard. Anything left unresolved rolls off on your timeline. Q: How is KeepSafe priced? A: KeepSafe is its own product with its own annual subscription, and runs on its own or alongside Boomerang in the same portal. Guests pay shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ### KeepSafe vs Liff Happens Valet (https://thanksboomerang.com/compare/keepsafe-vs-liff-happens-valet/) KeepSafe vs Liff Valet, the Liff Happens prohibited item check-in: guest self-serve by QR with shipping vs staff check-in and pickup on the way out. Liff Valet is a staff-run check-in: at the gate, staff capture a photo and description on a tablet, the guest gets reminders, and picks the item up on the way out. KeepSafe is guest self-serve by QR in under 30 seconds, with staff reviewing later, and the item ships home or waits for pickup. - KeepSafe may suit you if: You want no staff time at the line; Guests should be able to have the item shipped home; You want it at airports, stadiums and theme parks as well as festivals At a glance: - Check-in (Guest): KeepSafe: Guest self-serve by QR on their own phone, under 30 seconds. Liff Valet: Staff check-in on a tablet with photo and description. - Getting it back (Guest): KeepSafe: Shipped home after a verified payment, or pickup. Liff Valet: Pickup on the way out, found by name search. - Reminders (Guest): KeepSafe: Email verification and a payment link once reviewed. Liff Valet: Automatic pickup details and reminders. - Staff time at the line (Partner): KeepSafe: None. Review happens later in a queue. Liff Valet: A staff check-in per item. - Where it works (Platform wide): KeepSafe: Airports, stadium gates, theme park bag check, festivals. Liff Valet: Live events. - Dedicated guest account (Guest): KeepSafe: A dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing. Liff Valet: Not listed. - Dedicated guest app (Guest): KeepSafe: Coming soon. Liff Valet: Not listed. - Friendly, modern UI/UX (Platform wide): KeepSafe: A friendly, modern interface for busy venue teams and for guests. Liff Valet: Not listed. - Claim fraud protection (Platform wide): KeepSafe: Staff and guest double verification, a verified guest email, and private inventory. Liff Valet: Not listed. - Activity feed and audit log (Platform wide): KeepSafe: Activity history and audit trail on every item and claim, with who and when for every edit, move and decision. Liff Valet: Not listed. - In-built guest messaging (Guest): KeepSafe: Info requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7. Liff Valet: Not listed. - Revenue for the venue (Partner): KeepSafe: Multiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year. Liff Valet: Not listed. Q: How does KeepSafe work for the guest? A: The guest grabs a tagged bag, scans the QR, enters contact details and a shipping address and snaps a photo, with no app and no account. They keep half of the tear-away tag and move on. Your team reviews items later in a dedicated KeepSafe queue. Q: Can guests pick up instead of shipping? A: Yes. Guests can pick up in person or name an authorized pickup person, and staff record the handover. Q: What if an item cannot be shipped? A: Your team marks it not shippable with a preset reason, and the guest chooses in-person pickup, an authorized pickup person or discard. Anything left unresolved rolls off on your timeline. Q: How is KeepSafe priced? A: KeepSafe is its own product with its own annual subscription, and runs on its own or alongside Boomerang in the same portal. Guests pay shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email help@thanksboomerang.com. ## Blog (https://thanksboomerang.com/blog/): latest posts - [Support Is Our Moat, So We Enhanced It](https://thanksboomerang.com/blog/support-is-our-moat-so-we-enhanced-it/) (2026-10-06): Most companies add AI support to take pressure off their team. We did it to take pressure off your guests. Meet Boo. - [Introducing Keepsafe by Boomerang](https://thanksboomerang.com/blog/introducing-keepsafe/) (2026-09-03): Our partners asked us to build it, so we did. Keepsafe is live, giving guests a way to send home items they can’t bring through security. - [Most People Hand It In](https://thanksboomerang.com/blog/most-people-hand-it-in/) (2026-08-31): Someone finds your wallet on a seat. Nobody is watching. What happens next is the most encouraging thing about this whole business. - [The Back Room Problem](https://thanksboomerang.com/blog/the-back-room-problem/) (2026-08-17): Every venue has a room where lost things pile up. It looks like a small thing. It isn’t. - [Fraud Happens in Lost & Found… When You Don’t Have Boomerang.](https://thanksboomerang.com/blog/fraud-happens-in-lost-found-when-you-dont-have-boomerang/) (2026-06-24): At Boomerang, we've built our platform around one simple principle: Accountability matters. Every claim, every interaction, and every recovery should be documented, verifiable… - [How Much Is Poor Lost & Found Really Costing Your Organization?](https://thanksboomerang.com/blog/how-much-is-poor-lost-found-really-costing-your-organization/) (2026-06-22): Most organizations think of lost & found as an operational necessity. A wallet gets turned in. A guest submits a claim. Staff members do their best to reunite the item with its… - [The Baltimore Ravens and M&T Bank Stadium Join Boomerang](https://thanksboomerang.com/blog/baltimore-ravens-join-forces-with-boomerang-to-modernize-lost-found-operations-at-mt-bank-stadium/) (2026-06-09): We're excited to welcome the Baltimore Ravens and M&T Bank Stadium to Boomerang. With more than 70,000 fans filling M&T Bank Stadium on game days, delivering a great fan… - [Heading to MSG for Game 3 or Game 4? Here’s What To Do If You Lose Something](https://thanksboomerang.com/blog/heading-to-msg-for-game-3-or-game-4-heres-what-to-do-if-you-lose-something/) (2026-06-08): There's nothing quite like playoff basketball at Madison Square Garden. The energy. The crowds. The excitement. The unforgettable moments. But when ~20,000 fans gather in one… - [OpenTable Transformed Reservations. Boomerang Is Transforming Lost & Found](https://thanksboomerang.com/blog/opentable-transformed-reservations-boomerang-is-transforming-lost-found/) (2026-06-03): Twenty years ago, restaurant reservations were a mess. Hosts managed reservations through notebooks, spreadsheets, sticky notes, phone calls, and tribal knowledge. Customers… - [The Westin Fort Lauderdale Beach Resort Joins Boomerang](https://thanksboomerang.com/blog/the-westin-fort-lauderdale-beach-resort-joins-boomerang/) (2026-06-02): We're excited to announce that The Westin Fort Lauderdale Beach Resort has selected Boomerang to power its lost item recovery experience. Located along Fort Lauderdale Beach and… - [The Metropolitan Museum of Art Joins Boomerang](https://thanksboomerang.com/blog/the-metropolitan-museum-of-art-joins-boomerang/) (2026-06-01): We're proud to announce that The Metropolitan Museum of Art (The Met) has selected Boomerang to power its lost item recovery experience. Founded in 1870, The Met is one of the… - [Real Reviews. Real People. Real Magic.](https://thanksboomerang.com/blog/real-reviews-real-people-real-magic/) (2026-05-28): At Boomerang, we believe lost & found should be more than spreadsheets, notebooks, phone calls, and dead-end customer experiences. It should be a moment that builds trust. A… - [Boomerang Launches Single Sign-On (SSO)](https://thanksboomerang.com/blog/boomerang-launches-single-sign-on-sso/) (2026-05-27): New this week: SSO on Boomerang. Boomerang powers lost & found operations for some of the largest venues and brands in the world, from airports and stadiums to theme parks, hotel… - [Top 10 Recent #FoundOnBoomerang Recoveries: From Cowboy Hats to Cameras](https://thanksboomerang.com/blog/top-10-recent-foundonboomerang-recoveries-from-cowboy-hats-to-cameras/) (2026-03-30): Every lost item has a story. Sometimes it’s a favorite stuffed animal that made a family vacation unforgettable. Other times, it’s a valuable watch, a sentimental keepsake, or… - [Columbus Zoo & Aquarium Joins Boomerang](https://thanksboomerang.com/blog/columbus-zoo-aquarium-joins-boomerang/) (2026-03-19): The Columbus Zoo and Aquarium has long been one of the most beloved and respected wildlife destinations in the United States. Now, they’re taking another step forward in elevating… - [How TSA Shutdowns Ripple Through the Entire Airport Experience](https://thanksboomerang.com/blog/how-tsa-shutdowns-ripple-through-the-entire-airport-experience/) (2026-03-16): Recent reporting from CBS News highlights a growing issue at U.S. airports: staffing shortages at the Transportation Security Administration during the ongoing Department of… - [Hollywood Casino Columbus (Penn Entertainment) Joins Boomerang](https://thanksboomerang.com/blog/hollywood-casino-columbus-penn-entertainment-joins-boomerang/) (2026-03-13): Boomerang is excited to welcome Hollywood Casino Columbus to the Boomerang network, continuing the growing partnership between Boomerang and Penn Entertainment. Located in… - [Universal Kids Resort Texas Joins Boomerang](https://thanksboomerang.com/blog/universal-kids-resort-texas-joins-boomerang/) (2026-03-10): We’re excited to announce that Universal Kids Resort Texas is joining Boomerang, continuing our growing partnership with one of the most iconic entertainment brands in the world… - [Hilliard Center (Oak View Group) Goes Live on Boomerang](https://thanksboomerang.com/blog/hilliard-center-oak-view-group-goes-live-on-boomerang/) (2026-03-09): The Hilliard Center, an Oak View Group (OVG) venue located in the Coastal Bend region of Corpus Christi, Texas, is now live on Boomerang. - [Chessington World of Adventures Resort Joins Boomerang](https://thanksboomerang.com/blog/chessington-world-of-adventures-resort-joins-boomerang/) (2026-03-02): At theme parks, every detail matters. From the moment guests walk through the gates to the final ride of the day, the goal is simple: create unforgettable memories. - [Learn How the Atlanta Hawks Set a New Standard for Lost & Found in the NBA](https://thanksboomerang.com/blog/learn-how-the-atlanta-hawks-set-a-new-standard-for-lost-found-in-the-nba/) (2026-03-01): Boomerang had the honor of being invited by the NBA and the Atlanta Hawks to present at the 2026 NBA Game Experience Event, standing before leaders from all 30 teams to share how… - [From Chaos to Control: How Modern Companies Run Lost & Found Today](https://thanksboomerang.com/blog/from-chaos-to-control-how-modern-companies-run-lost-found-today/) (2026-02-18): For decades, Lost & Found has lived in the back office: manual, reactive, and held together with duct tape. But the reality is simple: manual Lost & Found doesn’t scale. - [Free Wi-Fi Is Now Table Stakes For Airlines. Being on Boomerang Is Next.](https://thanksboomerang.com/blog/free-wi-fi-is-now-table-stakes-for-airlines-being-on-boomerang-is-next/) (2026-01-15): A few years ago, free in-flight Wi-Fi was a differentiator. Today, it’s table stakes. When American Airlines recently announced free Wi-Fi, it followed a clear industry pattern… - [Closing 2025 with Gratitude. Entering 2026 with Escape Velocity](https://thanksboomerang.com/blog/closing-2025-with-gratitude-entering-2026-with-escape-velocity/) (2026-01-05): As we have officially put the bow on 2025, I want to take a moment to say thank you to the Boomerang team, partners, and shareholders for a year of great work. What this team… - [From Climbing Gear to Hedge Trimmers, Norfolk International Airport Sees It All](https://thanksboomerang.com/blog/from-climbing-gear-to-hedge-trimmers-norfolk-international-airport-sees-it-all/) (2025-12-30): During the holiday travel rush, Norfolk International Airport’s Lost & Found department has been bursting at the seams, and not just with the usual wallets, phones, and watches… ## Links - Book a demo: https://cal.com/team/boomerang/demo - Guests, report a lost item: https://app.thanksboomerang.com/report-item/select-partner?src=marketing - Guests, check a claim: https://app.thanksboomerang.com/claims - Guest help center: https://app.thanksboomerang.com/sign-in?callbackUrl=%2Fhelp - Partner sign in: https://portal.thanksboomerang.com/signin - Contact: help@thanksboomerang.com - LinkedIn: https://www.linkedin.com/company/thanks-boomerang