Boomerang had the honor of being invited by the NBA and the Atlanta Hawks to present at the 2026 NBA Game Experience Event, standing before leaders from all 30 teams to share how Lost & Found has evolved into one of the most powerful customer experience touchpoints at State Farm Arena.
For decades, Lost & Found has lived in the back office: manual, reactive, and held together with duct tape. But the reality is simple: manual Lost & Found doesn’t scale.
A few years ago, free in-flight Wi-Fi was a differentiator. Today, it’s table stakes. When American Airlines recently announced free Wi-Fi, it followed a clear industry pattern already set by carriers like Delta, JetBlue, and others. What was once a premium perk has become an expectation. Charging passengers to stay connected no longer feels competitive, …
As we have officially put the bow on 2025, I want to take a moment to say thank you to the Boomerang team, partners, and shareholders for a year of great work. What this team accomplished this year is nothing short of A+ teamwork, and I want to take it all in before we roll up our sleeves to outdo ourselves in 2026.
During the holiday travel rush, Norfolk International Airport’s Lost & Found department has been bursting at the seams, and not just with the usual wallets, phones, and watches. According to this recent news article by News 3 WTKR Norfolk, travelers are leaving behind everything.
