Fixing Lost & Found isn’t just about logistics. It’s about winning over customers by turning a stressful situation into a magical moment. The airline that gets this right won’t just recover lost items—they’ll recover trust, loyalty, and a competitive edge.
Lost & Found departments have long been a cornerstone of customer service, whether in airports, stadiums, hotels, or entertainment venues. However, few organizations ask the question: is our Lost & Found operation secure? Without the right safeguards, your Lost & Found could become a honeypot for scammers.
2024 has been a pivotal year for Boomerang—a true break-out year in our mission of solving Lost & Found.
We’re excited to welcome Universal Studios Orlando, one of the world’s most iconic theme park destinations, to the Boomerang Network!
Lost items have stories—they’re often irreplaceable memories, symbols of trust, or simply a person’s everyday essentials. When these items are returned, it’s not just a transaction; it’s an act of trust and care. This week, we’re spotlighting 15 recent stellar recoveries on Boomerang.
