Humans are wired to seek positive feedback and appreciation for validation, motivation, social connection (strengthening relationships), and a sense of purpose.
Day in and day out, every Lost & Found department interacts with frantic customers who are grappling with self-blame, low optimism of ever seeing their item again, and stress about having to live without that important lost item and potentially rebuying it, which will impact them financially.
We take great responsibility in helping our partners receive the flowers they deserve for their relentless efforts in helping customers recover their lost items – a lot goes into returning them. A business must follow a process to inventorize the found item into Boomerang, and at the forefront of that entire process is trust, integrity, and ultimately, an end goal of making a customer’s day. They’re motivated to put a smile on the customer’s face, as they know so well that a happy customer is a returning customer.
Not a day goes by without receiving a review from a customer that reminds me of the powerful work our partners are doing. Their work is magical, powerful, and to put a bow on those efforts, we like to show that it’s also appreciated by their customers, like this review below.
Innovative companies are turning to Boomerang for change.
The workloads are too much for them not to have Boomerang to help them scale and shine. Oftentimes, there’s a sense of worry that they will lose the connection they have with their customers if they bring technology into the Lost & Found touchpoint. But once our partners see the reviews, the proof is in the pudding: it’s clear that partners’ relationships with their customers and the effectiveness they want is at an all-time high when powered by Boomerang.
In a competitive landscape where trust and reliability are paramount, businesses cannot afford to overlook the importance of how they handle found items on property. It’s just too expensive not to wow your customers at this uniquely powerful touchpoint of Lost & Found.
Loyalty is won by ensuring every customer touchpoint is exceptional. If you’re not on the Boomerang network yet, please get in touch. We’re growing fast, powering the best companies across travel, hospitality, sports, and more. Join the Boomerang Network and solve Lost & Found with us.
#FoundOnBoomerang
Skyler Logsdon
CEO, Boomerang
