The Columbus Zoo and Aquarium has long been one of the most beloved and respected wildlife destinations in the United States.
Now, they’re taking another step forward in elevating the guest experience by partnering with Boomerang.
Located just outside Columbus, Ohio, the Zoo welcomes more than 2 million visitors annually and is home to over 10,000 animals across 600+ species. For nearly a century, it has built a reputation not just for conservation and education, but for creating unforgettable moments for families and guests of all ages.
But with that scale comes a simple reality every high-traffic destination faces: People lose things.
Phones. Wallets. Car keys. Kids’ favorite stuffed animals. Sometimes small. Sometimes irreplaceable.
And in a destination as large and dynamic as the Columbus Zoo, reconnecting guests with what they’ve lost isn’t just an operational task: it’s part of the experience.
Columbus is one of the fastest-growing regions in the Midwest, bringing a surge of visitors and rising expectations. Today’s guests expect the same speed, visibility, and ease from physical experiences as they do from digital ones.
That’s why the Columbus Zoo is reimagining Lost & Found not as a back-office function but as a high-impact guest touchpoint.
Together, we’re making Lost & Found at the zoo faster, more transparent, and more effective to get back what matters most.
Welcome to the Boomerang Network, Columbus Zoo & Aquarium!
#FoundOnBoomerang
Skyler Logsdon
CEO, Boomerang
