By: Mike Gimbattista (Editor-in-Chief, CustomerLand)
For businesses in travel, sports, entertainment, and hospitality, the lost & found process has long been a necessary but cumbersome operational headache. Yet, Boomerang, an AI-powered lost & found platform, is proving that what was once a frustrating backend function can be transformed into a loyalty-building asset. By leveraging artificial intelligence, automation, and seamless digital tools, Boomerang is redefining the way businesses handle lost items—creating meaningful customer experiences and strengthening brand trust in the process.
AI Meets Lost & Found: The Next Evolution of Customer Experience
Boomerang’s platform is a game-changer in lost & found management. Traditionally, retrieving a lost item has been a tedious process for both customers and businesses. Long hold times, incomplete records, and disorganized manual tracking have historically defined this space. Boomerang changes that by using AI and machine learning to match lost items with their owners efficiently, eliminating the bottlenecks that make item recovery slow and unreliable.
According to CEO and Co-founder Skyler Logsdon, lost & found isn’t just about returning items—it’s about building trust. Every successfully returned wallet, phone, or wedding ring strengthens the relationship between a business and its customer.
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Andrew Diep-Tran
Marketing Team, Boomerang
