Boomerang CEO Skyler Logsdon shares his take on why Uber, Lyft, and Airbnb earn the top spots for the worst existing Lost & Found experiences for ALL INVOLVED.
Losing something in an Uber, Lyft, or Airbnb is more than just an inconvenience—it’s a frustrating, time-consuming ordeal that leaves both customers and motivated service providers scrambling for a solution.
The Numbers Speak for Themselves:
- Uber’s Lost & Found Index reveals thousands of lost items each year, with the most common being phones, wallets, and keys. Some customers have even lost entire suitcases, musical instruments, and work laptops.
- Lyft doesn’t publish an index, but drivers across forums frequently report that coordinating item returns is one of their biggest headaches—especially since it’s an unpaid effort.
- Airbnb hosts handle thousands of lost items each year, often relying on cleaners to find them and manually coordinating returns. In many cases, items are never returned at all due to lack of process, incentives, or easy shipping solutions.
Boomerang offers a better way, a smarter way, and a true competitive edge to win over the trust and loyalty of your customers. Come join the Boomerang Network to elevate customer experience and reduce headaches and costly inefficiencies for all involved.
It’s time to fix your Lost & Found shortcomings — for good. Who will lead the way?
#FoundOnBoomerang
Andrew Diep-Tran
Marketing Team, Boomerang
