It’s every customer’s nightmare. They’re already home. Or at their gate. Or heading back to their hotel room. And suddenly—something valuable is missing. A wallet. A phone. A piece of luggage. Or something sentimental.
That panic moment is one of the most emotionally charged customer experiences your brand will ever face. And it’s exactly where Boomerang helps our partners shine.
Speed Wins: Boomerang partners return 3× more lost items to their customers compared to venues still relying on manual or outdated processes and stale technology.
Why? Boomerang’s core technology is our AI matching engine, which matches items fast and accurately and makes all the difference. We also automate the tedious with smart photo-based matching, digital customer claims, smart workflows, and simple shipping, all while creating a seamless digital journey for the customer. Lost and found feels like how it should feel in 2025.
In the time it used to take staff even to open an email, Boomerang has already notified a customer that their lost item has been found and asks them how they would like it returned: shipped or in-person picked up?
Empathy Wins: That notification isn’t just a message. It’s a relief. Gratitude. Loyalty.
The moment a guest realizes a complete stranger at your business went out of their way to help them: that’s the kind of brand moment that sticks for life. Don’t downplay it. It’s incredibly powerful.
Boomerang turns forgotten items into remembered customer experiences. And that emotional ROI is priceless. That’s how you earn brand loyalty for life.
Operators Win Too: This isn’t just about the customer. Boomerang drives 40%+ reductions in internal time spent managing Lost & Found.
✅ Fewer emails
✅ Fewer voicemails
✅ No more clunky spreadsheets
✅ Effortless shipping coordination
✅ Real-time insights and reporting
Your team saves time, returns much more items, and finally gets out of the administrative weeds and lets technology do the magic.
Summer Is the Pressure Test. During high-volume seasons like summer, every operational weakness gets exposed.
Across airports, ballparks, hotels, and arenas, our partners tell us the same thing – Before Boomerang, they were drowning. After Boomerang, they take the busy season in stride, now.
“Summer puts every operational weakness under a microscope,” said Skyler Logsdon, CEO of Boomerang. “That’s why we see such an influx of new partners joining this time of year—companies realize that delighting guests in a panic moment is one of the fastest ways to build trust, and one of the easiest things to get wrong without the right tech.”Ready to Win on Speed and Empathy?Join the hundreds of partners across the Boomerang Network who are turning chaos into calm, frustration into loyalty, and lost items into brand-defining moments.
#FoundOnBoomerang
Skyler Logsdon
CEO, Boomerang
