What this usually looks like
Some of what gets stopped at a checkpoint cannot go in the mail at all, and carriers refuse a label for it. Offering shipping and then taking it back is worse than being clear from the start.
How Boomerang handles it
- Every item is reviewed by your team before a label exists.
- Mark an item not shippable with a preset reason, and the guest is told up front.
- The guest chooses in-person pickup, an authorized pickup person or discard.
- Airports can hold unshippable items for review instead of offering a label the carrier will refuse.
- Guests see your disclaimer in the flow, and you set its wording.
- Anything left unresolved rolls off on your timeline, and every outcome stays on record.
How partners handled it
The KeepSafe comparisons cover how unshippable items are handled next to other checkpoint options.
KeepSafe vs FlippitMost partners prefer to stay anonymous, so stories use a venue descriptor. Every number is real. More results are on Impact.
Follow-up questions
Who decides what can ship?
Your team, item by item, before any label is created.
Does the guest pay anything for an item that cannot ship?
No label is offered for an item marked not shippable. The guest chooses pickup, an authorized pickup person or discard.
What happens to items nobody collects?
They roll off on the timeline you set, and the outcome is recorded.