Last updated November 2026
Questions venues ask before switching
These are the questions operators ask us before they switch, answered plainly. Each page gives a short answer first, then what it usually looks like at a venue and how partners handled it.
Lost & Found
- We have low volume. Is lost and found software worth paying for?You already pay for lost and found in staff time, calls, emails and postage. Boomerang is proactive and sends upwards of 300,000 emails a month for partners.
- We already track lost and found in our own system. Why switch?Venues switch to Boomerang from paper notebooks, spreadsheets, in-house forms and suite modules. What homegrown systems lack, and how two airports switched.
- Lost and found software looks expensive, and we have no budget this year. What are our options?Sized to your venues and volume, on annual, quarterly or custom plans. Guest-paid shipping and revenue share offset the cost, and groups can start small.
- Other lost and found providers are free to the venue. Why pay for Boomerang?Free-to-venue lost and found is usually funded by what guests pay to ship. Boomerang is venue-paid, so guests pay discounted carrier rates, typically under $15.
- Will our staff actually use it, with high turnover and busy shifts?Built for the person on shift: log from a photo, AI writes the title, matching does the searching. Training, SOPs, signage, SSO and roles included.
- How do you stop fake claims and items going to the wrong person?Private inventory, a verified guest email, and double verification on every match. Signature or release record at handover, and every decision logged.
KeepSafe
KeepSafe is venue-run software for prohibited items stopped at your own checkpoint, gate or bag check. It is not affiliated with or endorsed by any government screening agency.
- Isn't accepting prohibited items a liability or security risk?Screening comes first. Your venue chooses the drop point and who supervises it, staff mark each item shippable or not, and every decision is logged.
- Does TSA or our security team have to run KeepSafe?KeepSafe is run by your venue, with staff you choose, at a location you choose. It is not affiliated with or endorsed by TSA or any government screening agency.
- Will KeepSafe slow down the security line?No. The guest bags the item, scans a QR and finishes on their own phone in under 30 seconds. Your team reviews items later in a queue, so nobody stops to help.
- What about knives, aerosols, lighters and other items that can't ship?Your team reviews every item before anything ships. If it cannot ship, the guest is told up front and chooses pickup, an authorized pickup person or discard.
Results behind these answers are on Impact. Side-by-side pages with other products are under Compare, and pricing is explained on How pricing works.
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