The short answer
You do not have to choose between them. 24/7 Software covers incident management, maintenance, guard tours and more. Every stadium partner we work with used 24/7 for lost and found before Boomerang, kept 24/7 for everything else, and moved only lost and found.
Boomerang may suit you if
- Lost and found takes real staff time after every event
- You want guests to file, track, pay and get items shipped without calling you
- You want a dedicated team shipping lost-and-found features every week
At a glance
| Feature | Value | Boomerang | 24/7 Software |
|---|---|---|---|
| Focus | ValuePlatform wide | BoomerangLost and found and KeepSafe only | 24/7 SoftwareVenue operations platform with a lost and found module |
| AI item intake | ValuePlatform wide | BoomerangAI turns a simple description and a photo into a logged item | 24/7 SoftwareNot listed |
| Matching | ValuePlatform wide | BoomerangAI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest | 24/7 SoftwareMatching items shown when a lost claim is entered |
| Guest updates | ValueGuest | BoomerangCo-branded emails at every step, a guest account and Boo, an AI support agent, 24/7 | 24/7 SoftwareWeb forms on your website, with item status checks |
| Dedicated guest account | ValueGuest | BoomerangA dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing | 24/7 SoftwareWeb forms and item status checks. No dedicated guest account listed |
| Dedicated guest app | ValueGuest | BoomerangComing soon | 24/7 SoftwareNot listed |
| Friendly, modern UI/UX | ValuePlatform wide | BoomerangA friendly, modern interface for busy venue teams and for guests | 24/7 SoftwareNot listed |
| Apple Find MyBoomerang exclusive | ValuePlatform wide | BoomerangTrue Apple Find My integration, approved by Apple | 24/7 SoftwareNot available |
Claim fraud protectionMore about this featureScammers sometimes file fake claims for valuables. Boomerang keeps inventory private, verifies the guest email before a claim is accepted, and checks every match twice: staff first, then the guest. Every decision is logged. | ValuePlatform wide | BoomerangStaff and guest double verification, a verified guest email, and private inventory | 24/7 SoftwareNot listed |
| Activity feed and audit log | ValuePlatform wide | BoomerangActivity history and audit trail on every item and claim, with who and when for every edit, move and decision | 24/7 SoftwareNot listed |
| Internal notes | ValuePartner | BoomerangInternal notes with rich text, attachments and pinning on every item | 24/7 SoftwareNot listed |
| In-built guest messaging | ValueGuest | BoomerangInfo requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7 | 24/7 SoftwareWeb forms on your website, with item status checks |
| Inventory privacy | ValuePlatform wide | BoomerangPrivate inventory. Guests describe what they lost, and staff and the guest verify before anything is released | 24/7 SoftwareNot listed |
| Revenue for the venue | ValuePartner | BoomerangMultiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year | 24/7 SoftwareNot listed |
| Shipping | ValueGuest | BoomerangGuests choose a carrier, pay online, and Boomerang buys the label | 24/7 SoftwareNot listed |
| Handover | ValuePartner | BoomerangReturn Now with optional signature, ID upload and recipient details | 24/7 SoftwareSignature capture with Topaz signature pads, barcode release |
| Reporting | ValuePartner | BoomerangReturn rate, match performance, shipping turnaround, per-employee analytics, exports | 24/7 SoftwareCounts by category, daily found and claimed items, exports |
Job by job
The Monday after a big event
After a game or concert the shelves fill up and the inbox follows. In Boomerang, staff log an item from a photo and AI fills in the details. Guests file from your link, matching runs the moment either side comes in, and staff approve with one click.
The Buffalo Bills guest experience team went from a full day of lost and found on Mondays to 45 minutes.
Getting items back without the back and forth
Boomerang handles the guest side end to end: co-branded updates at every step, follow-up questions from the claim, online payment, label purchase and tracking. Fans who are already home can have an item shipped, and the venue stops paying postage.
Running it next to 24/7
Boomerang is a swap of one module, not a platform change. Security and operations keep using 24/7 for incidents, work orders and patrols. Lost and found moves to a tool built only for it.
Lost and found is uniquely different from the rest of guest or team operations. A guest who is desperate to get something back might email every day for weeks, and that can turn into 30 or more emails plus daily calls from one person, which leaves a bad taste. Boomerang handles all of that for you: automated updates at every step, a guest account, an AI support agent, and claim status without staff chasing it.
Switching to Boomerang
Nothing changes in 24/7. We bulk import your open lost-and-found inventory, run a 30-minute kick-off and add your claim link to the website and app.
Venues with several buildings or concourses get locations and storage set up per area, with access limited by location.
What partners see
- more returns at a major NBA arena after moving off its 24/7 module
- 40%
- more returns at a major NBA arena after moving off its 24/7 module
- return rate in under six months at an NBA arena operator that moved off 24/7 and Lost Returns
- Under 5% to 44%
- return rate in under six months at an NBA arena operator that moved off 24/7 and Lost Returns
- saved a month for the average organization
- 40+ hrs
- saved a month for the average organization
“Boomerang has been one of the most impactful fan experience upgrades we made in recent years. We've seen a 40% increase in our returns, resulting in greater customer satisfaction.”
Questions
Do we have to replace 24/7 Software?
No. Partners keep 24/7 for everything else and move only lost and found to Boomerang.
Can we bring our existing inventory over?
Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice.
Does Boomerang integrate with 24/7?
Boomerang runs standalone in the browser with nothing to install, and works alongside the tools your team already uses. Tell us your stack and we will walk through the options.
How is Boomerang priced?
An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you.
How long does go-live take?
Sign the agreement, join a 30-minute kick-off call and add the claim link to your website. Larger rollouts add on-site workshops, SOPs and signage for every location.
About this comparison
Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email [email protected].