Question 1

How long does it take to go live?

Accepted Answer

Sign the agreement, join a 30-minute kick-off call, add the claim link to your website, and you are taking digital claims. Larger rollouts add on-site workshops, SOPs and signage.

Question 2

What does onboarding include?

Accepted Answer

A kick-off call, hands-on training for your team, recommended SOPs and printable QR signage for every location. Multi-venue groups get a rollout plan per property.

Question 3

Can we bring over our existing inventory?

Accepted Answer

Yes. We bulk import your existing inventory for you, so go-live is seamless and the whole back room is searchable from day one.

Question 4

We do not control our website. Can guests still find us?

Accepted Answer

Yes. Guests can reach your claim page by QR code, your help desk, confirmation emails or a simple link from any page you can edit. No app download is ever required.

Question 5

Do guests need to download an app?

Accepted Answer

No. Guests file a claim in under 45 seconds from any device through the link on your website or a QR code, then get email updates until their item is found.

Question 6

What does the guest see?

Accepted Answer

Their own account with every claim and its live status. They answer your follow-up questions, choose pickup or shipping, pay, and track the package home without calling you.

Question 7

Can staff file a claim for a guest?

Accepted Answer

Yes. Staff can file on behalf of a guest who calls or walks up, so every guest gets the same experience and the same updates.

Question 8

Can guests share Apple Find My?

Accepted Answer

Yes. Guests can paste their Find My link while filing, and your team sees the last known location on a map.

Question 9

How does matching work?

Accepted Answer

Matching runs the moment an item is logged or a claim comes in. It reads photos, descriptions, dates, locations, follow-up answers and venue context. Your team confirms every match before the guest is notified.

Question 10

How do you prevent the wrong person from getting an item?

Accepted Answer

Every match is verified twice. Your staff review it side by side first. Then the guest sees the same details, like photos and where the item was found, compares what your team found with what they reported, and approves or denies the match. Staff can also ask verification questions from the portal and capture a signature or release record at handover. Every decision is logged.

Question 11

What happens to items nobody claims?

Accepted Answer

Your team chooses from several unclaimed and archive outcomes, and every decision stays on record.

Question 12

Who pays for shipping?

Accepted Answer

The guest. Guests choose a carrier and service level and pay at checkout, so your venue stops paying postage for lost items.

Question 13

Which carriers do you support?

Accepted Answer

Major carriers including USPS, FedEx, UPS and Royal Mail, domestic and international, with customs details collected from the guest.

Question 14

What does a typical shipment cost a guest?

Accepted Answer

Guests typically pay under $15 for a standard return, at discounted rates from major carriers.

Question 15

Can guests pick up in person instead?

Accepted Answer

Yes. Guests pick the method that suits them. Staff capture a signature at pickup for a clean chain of custody.

Question 16

What is KeepSafe?

Accepted Answer

A separate product for prohibited items stopped at security checkpoints. Guests take half a ticket, and your team records a ship, hold or discard decision for every item in its own queue.

Question 17

Does KeepSafe slow down the line?

Accepted Answer

No. Staff tear a ticket and bag the item. The guest scans their half later, so there are no forms at the checkpoint.

Question 18

What if an item cannot be shipped?

Accepted Answer

Mark it unshippable and guests are told up front. They can pick it up instead, and every outcome stays on record.

Question 19

Do you support SSO?

Accepted Answer

Yes. SAML or OIDC with major provider support such as Microsoft, Google, Okta and more.

Question 20

How is access controlled?

Accepted Answer

Admin plus custom roles with their own permissions, access limited by location, and support for shared desk accounts. Every change to an item or claim is recorded in its activity history.

Question 21

Can we run multiple venues from one account?

Accepted Answer

Yes. Run every property from one account with separate locations, storage, branding and reporting, and limit staff to the venues they work.

Question 22

Can you complete our security review?

Accepted Answer

Yes. We regularly complete vendor security questionnaires and technical reviews for enterprise, public sector and international buyers. Ask us for our security documentation.

Question 23

How is Boomerang priced?

Accepted Answer

An annual platform subscription sized to your venues and volume. Book a demo and we will scope it with you.

Question 24

Do you offer revenue sharing?

Accepted Answer

Boomerang offers revenue share opportunities for partners. The details depend on your venues and volume, so book a meeting and we will walk you through what fits.

Question 25

Do you integrate with our other systems?

Accepted Answer

Boomerang runs standalone with nothing to install, and works alongside the tools your team already uses. Tell us your stack and we will walk through options.