Who pays
Boomerang is a platform subscription, sized to your venues and volume. The usual term is annual. Quarterly and custom plans are part of the same quote. Every new feature is included as it ships. KeepSafe, for items stopped at a checkpoint or a gate, is its own product with its own annual subscription. It can run on its own or in the same portal as lost and found.
Guests pay for shipping. They pick a carrier and a service level and pay at checkout. The venue stops paying postage for lost items. Guests typically pay under $15 for a standard return. At one top global theme park, the average across 4,000+ shipments was $10.43.
The savings calculator on the home page uses a planning assumption of about $30 a shipment today versus about $10 at Boomerang's discounted carrier rates, paid by the guest. It is a model, not a quote.
Why the venue pays
Some lost and found tools are free for the venue. The cost does not disappear. It usually lands on the guest, as a markup on shipping or as a label the guest has to buy. After someone has waited to hear that you found their item, a steep shipping bill is part of how they remember the visit.
A Fortune 50 theme park resort left a provider of a decade whose FedEx usage added 25 to 50% markups. Boomerang charges the venue so we can keep guest shipping as low as possible, and so we can keep investing in matching, guest updates and the rest of the platform.
The comparison with Chargerback is the detailed version of that difference: a venue-paid platform, next to a free-to-venue model funded by a large markup on guest shipping. Hotel tools that are free to the property, including iLeftMyStuff and DeliverBack, are compared on their own pages. The tone there is the same one we use here. Each tool fits someone. The question is who pays, and what the guest goes through.
What the subscription includes
Lost and found, end to end, for the venues you subscribe. Over the past year the platform has shipped about 3 updates a day on average, about 100 a month, and new features are included as they ship.
- A claim link and QR codes. Guests file in under 45 seconds, with no app.
- AI matching when a claim arrives and when an item is logged, including overnight. Staff confirm, then the guest confirms.
- Shipping labels with USPS, FedEx, UPS and Royal Mail, domestic and international. The guest pays.
- Pickup with a signature, and a record of each handover.
- Guest updates at every step, a guest account, and support in the Customer App from AI and our team, 24/7.
- A dedicated partner support team, from the chat icon in the partner portal.
- SSO (SAML or OIDC), custom roles, per-location access, analytics and exports.
- Bulk import of your current inventory, a 30-minute kick-off, and training for your team.
Revenue share
Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. What fits depends on your venues and volume, so we walk through it on the quote call rather than publishing a rate card.
We will find a fit
Your venues do not all pay the same way. Boomerang is flexible, and we work with you to find a fit.
The goal is a better guest experience worldwide, so we have a real stake in the platform and in the brand. That is why Boomerang co-brands everything guests see with the venue.
We want every venue on the platform. We are open to discounts, different payment methods, and plans that are annual, quarterly, or custom. There is no public price list. Talk to us and we will scope it with you.
Contact sales for a quote
There is no self-serve checkout for the subscription. Book a demo and we will scope the venues, the volume and whether KeepSafe is part of it. The same calendar is on the contact page. Guests who lost something should file a claim, not book a demo.
Questions
Who pays for Boomerang?
The venue, on a subscription sized to your venues and volume. The usual term is annual. Quarterly and custom plans are available. Guests pay their own shipping. Book a demo for a quote. We do not publish a price list.
Who pays for shipping?
The guest. They choose a carrier and service level and pay at checkout, so the venue stops paying postage. Carriers include USPS, FedEx, UPS and Royal Mail, domestic and international, at discounted labels and rates.
What does a guest typically pay to ship?
Under $15 for a standard return. At one top global theme park the average across 4,000+ shipments was $10.43. The home page calculator assumes about $10 at Boomerang's rates, against about $30 before. Those are published figures, not a promise for every parcel.
Why not use a free lost and found tool?
Free to the venue often means the guest funds it, usually through a shipping markup. Boomerang charges the venue so shipping can stay at a carrier rate, and so claims, matching and guest updates are part of the product. The Chargerback, iLeftMyStuff and DeliverBack comparisons go into this venue by venue.
What is included?
Claims, AI matching, double verification, guest updates, shipping and pickup, analytics, SSO, onboarding with a bulk import, partner support, and guest support 24/7. New features are included as they ship.
Is KeepSafe included?
KeepSafe is its own product with its own annual subscription. It runs on its own or beside lost and found in the same portal. Guests still pay shipping. We quote it with the rest when a checkpoint or a gate is in scope.
Do you offer revenue share?
Yes. Multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. The mix depends on your venues and volume.
How do we get a number?
Book a demo. A person on our team scopes the quote with you. There is no online checkout for the subscription.
Can we pay quarterly?
Yes. Plans can be annual, quarterly, or custom. We walk through what fits on the quote call. There is no public price list, and no online checkout for the subscription.
Do you offer discounts?
Yes. We are open to discounts, different payment methods, and terms that match how your venues pay. Tell us the venues and the volume, and we will work it out with you.