Before Boomerang
Beyond home games, the stadium hosts 150+ events a year. The operations team fielded 100+ calls, emails and form submissions per event, matched items by hand in a spreadsheet, and spent 10 to 15 hours a week on lost and found.
Results
- 40% less time spent on lost and found (10 to 15 hours a week down to 8)
- 900% decrease in use of traditional inquiry channels: from 100+ calls, emails and forms per event to around 5 to 10
- 250+ instant updates to guests in the first three months; about 10,000 automated guest emails in a year
- Multiple team members now work inventory and claims at once instead of one person on a spreadsheet
“Thanks to Boomerang, we're spending 40% less time on lost and found this season.”
Most partners prefer to stay anonymous, so this story uses a venue descriptor. Every number is real and comes from the partner or from Boomerang's own records.