What this usually looks like
Lost and found is usually a side duty. It lands on whoever is at the desk, often part-time or seasonal staff, and the person who knew the system leaves at the end of the season.
Access lingers when people move on, and guests who are not comfortable online still call or walk up.
How Boomerang handles it
- A kick-off call, hands-on training, recommended SOPs and printable QR signage for every location. Larger rollouts add on-site workshops.
- Staff log an item from a photo or a short description. AI writes the title and category.
- Matching does the searching and ranks likely matches, so staff confirm instead of hunting.
- SSO with SAML or OIDC, admin plus custom roles, access limited by location, and shared desk accounts.
- Staff can file a claim for a guest who calls or walks up. Guests who file themselves need no app and finish in under 45 seconds.
- A dedicated partner support team, from the chat icon in the partner portal.
How partners handled it
At Huntington Bank Field (Cleveland Browns), multiple team members now work inventory and claims at once instead of one person on a spreadsheet, and the team spends 40% less time on lost and found.
Read the Huntington Bank Field storyMost partners prefer to stay anonymous, so stories use a venue descriptor. Every number is real. More results are on Impact.
Follow-up questions
What does training look like?
A kick-off call and hands-on training for your team, with recommended SOPs and signage. Multi-venue groups get a rollout plan per property.
What about guests who are not comfortable online?
Staff can file a claim on their behalf, so every guest gets the same experience and the same updates. Guests can always pick up in person.
How do we manage access when people leave?
With SSO, staff sign in through your own identity provider. Admins set custom roles and limit each person to the locations they work.
Can several people work at once?
Yes. Multiple team members can work inventory and claims at the same time, and every change is recorded in the activity history.