Before Boomerang
Claims came in by form and phone calls to the security team. Little visibility into reporting or analytics. Return rate under 5%.
Results
- Moved off two incumbent lost and found tools
- 100% digital claims
- Return rate rose from under 5% to 44% in under six months
- Expanded Boomerang to all 5 venues after six months
Most partners prefer to stay anonymous, so this story uses a venue descriptor. Every number is real and comes from the partner or from Boomerang's own records.