The problem at this venue
A zoo or an aquarium is a set of buildings, paths and exhibits. An item found at one end is invisible to the desk at the other if the log is a drawer or a shared inbox.
Guests notice the loss after they have left, or from the parking lot. A phone call to guest services does not search what was logged an hour later.
Bag check and coat check create a second pile: items that cannot come in, or that were checked and never picked up.
How Boomerang works here
01Guest claim
Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download. Staff can file for a guest who calls or walks up, and that guest gets the same updates.
02Staff log the item
Staff log a found item from a photo. The description is written with the photo, in about 30 seconds, instead of about 4 minutes by hand.
03AI matching
Matching runs when an item is logged and when a claim comes in. It reads photos, descriptions, dates, locations, follow-up answers and venue context. Your team confirms every match before the guest is notified. The guest then sees the same details and approves or denies the match.
04Pickup or shipping
The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover.
05KeepSafe
KeepSafe is a separate product in the same portal for items stopped at a gate, a checkpoint, or bag check. Your staff and your space run it. Staff bag the item and the guest keeps half a ticket, so there are no forms in the line. The guest scans their half later. Your team marks ship, hold or discard, and unshippable items are told up front.
Partners on this site
Partners named below already appear on this site. Boomerang does not publish a case study for this venue type, so the figures are those same product facts. They are not a result attached to the names below.
- 45 seconds
- for a guest to file a claim from a link or QR code, on any device. No app.
- 24/7
- AI matching, when an item is logged and when a claim comes in. Staff confirm every match before the guest is notified.
- Under $15
- typical guest cost for a standard return. The guest chooses pickup or shipping.
Partners
Columbus Zoo and Aquarium.
Published case studies are on Impact. This page does not add one.
Integrations
- Single sign-on: SAML or OIDC with major provider support such as Microsoft, Google, Okta and more.
- Shipping carriers including USPS, FedEx, UPS and Royal Mail, domestic and international.
- Apple Find My links on guest claims.
- A single claim link and QR signage that drop into any venue website or app.
Boomerang runs in the browser, with nothing to install, and works alongside the systems your team already uses. Lost and found features are on the product page. Matching has its own page. KeepSafe, for items stopped at a gate or bag check, is on the KeepSafe page.
Questions
Can each building be its own storage location?
Yes. One account can hold separate locations, storage, branding and reporting. Staff see the buildings they work. Matching can still look across the grounds.
Do you name a zoo on this page?
Columbus Zoo and Aquarium is a Boomerang partner and is already shown on the site. This page does not attach a case-study result to that name. The figures in the next section are product facts.
What about items stopped at the entrance?
That is KeepSafe: your staff, your space, no forms in the line. The guest scans later and chooses ship, hold or discard.
Do guests need an app?
No. Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download.
Who pays for shipping?
The guest. The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover.
How long does it take to go live?
Sign the agreement, join a 30-minute kick-off call, add the claim link to your website, and you are taking digital claims. We bulk import your existing inventory, so the back room is searchable from day one.
How is it priced?
An annual platform subscription sized to your venues and volume. Book a demo and we will scope a quote with you. Guests pay fair shipping. Boomerang offers revenue share opportunities. What fits depends on your venues and volume.