The problem at this venue
Galleries, the shop, the cafe and the coat check each see a different lost item. A paper log at one desk does not show what another desk logged.
Visitors often notice after they have left the building. The claim arrives by phone or email, and someone has to remember which closet to open.
Coat check has its own leftover pile at closing. Those items need an owner, not another night on the rack.
How Boomerang works here
01Guest claim
Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download. Staff can file for a guest who calls or walks up, and that guest gets the same updates.
02Staff log the item
Staff log a found item from a photo. The description is written with the photo, in about 30 seconds, instead of about 4 minutes by hand.
03AI matching
Matching runs when an item is logged and when a claim comes in. It reads photos, descriptions, dates, locations, follow-up answers and venue context. Your team confirms every match before the guest is notified. The guest then sees the same details and approves or denies the match.
04Pickup or shipping
The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover.
05KeepSafe
KeepSafe fits a bag check or a coat check where an item cannot come into the galleries, or was checked and not collected. Your staff run it. The visitor scans later and chooses ship, hold or discard.
Partners on this site
Partners named below already appear on this site. Boomerang does not publish a case study for this venue type, so the figures are those same product facts. They are not a result attached to the names below.
- 45 seconds
- for a guest to file a claim from a link or QR code, on any device. No app.
- 24/7
- AI matching, when an item is logged and when a claim comes in. Staff confirm every match before the guest is notified.
- Under $15
- typical guest cost for a standard return. The guest chooses pickup or shipping.
Partners
The Metropolitan Museum of Art.
Published case studies are on Impact. This page does not add one.
Integrations
- Single sign-on: SAML or OIDC with major provider support such as Microsoft, Google, Okta and more.
- Shipping carriers including USPS, FedEx, UPS and Royal Mail, domestic and international.
- Apple Find My links on guest claims.
- A single claim link and QR signage that drop into any venue website or app.
Boomerang runs in the browser, with nothing to install, and works alongside the systems your team already uses. Lost and found features are on the product page. Matching has its own page. KeepSafe, for items stopped at a gate or bag check, is on the KeepSafe page.
Questions
Do you name a museum on this page?
The Metropolitan Museum of Art is a Boomerang partner and is already shown on the site. This page does not attach a case-study result to that name.
Can security and visitor services see different items?
Yes. SAML or OIDC with major provider support such as Microsoft, Google, Okta and more. Admin and custom roles, access limited by location, and a record of every change.
The visitor is already on the way home.
Shipping is part of the claim. The visitor pays, at discounted carrier rates, or they pick the item up. The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover.
Do guests need an app?
No. Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download.
Who pays for shipping?
The guest. The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover.
How long does it take to go live?
Sign the agreement, join a 30-minute kick-off call, add the claim link to your website, and you are taking digital claims. We bulk import your existing inventory, so the back room is searchable from day one.
How is it priced?
An annual platform subscription sized to your venues and volume. Book a demo and we will scope a quote with you. Guests pay fair shipping. Boomerang offers revenue share opportunities. What fits depends on your venues and volume.