What do partners say?
“Boomerang's exceptional team and innovative AI solution have consistently delivered incredible success stories for our guests.”
How do they compare?
Boomerang
- Best for
- Parks whose own team runs the desk and want photo matching, guest updates and KeepSafe in one portal.
- Who runs it
- Your team. Boomerang provides software, onboarding, training, SOPs and signage.
- Photo or AI matching
- Reads photos, descriptions, dates, locations and venue context. Staff confirm, then the guest.
- Shipping
- Guest pays. A standard return is typically under $15, via USPS, UPS, FedEx or Royal Mail.
- Prohibited items
- KeepSafe, spelled with a capital S, in the same portal. Your team runs it.
Chargerback
- Best for
- Venues that want the software free to the venue.
- Who runs it
- The venue uses the software. The public model is free to the venue.
- Photo or AI matching
- Lists AI and image recognition, with match and merge across records.
- Shipping
- Free to the venue, funded by a large markup on guest shipping.
- Prohibited items
- Not listed in our sources
Lost and Found Software
- Best for
- Teams that want documented image recognition and a wide international network.
- Who runs it
- Venue subscription with revenue share.
- Photo or AI matching
- Image recognition, including text on IDs, and smart matching with a likelihood percentage.
- Shipping
- Venue subscription. A guest shipping price is not in our sources.
- Prohibited items
- Not listed in our sources
NotLost
- Best for
- Large UK transport and property networks.
- Who runs it
- Venue staff. Inventory stays private to designated staff.
- Photo or AI matching
- AI object recognition from a photo, then automatic matching.
- Shipping
- Courier integration with self-serve postage labels.
- Prohibited items
- Not listed in our sources
Liff Happens
- Best for
- Festivals that want a public photo catalog and an on-site crew.
- Who runs it
- Liff Happens brings on-site setup, hardware, training and post-event fulfillment.
- Photo or AI matching
- Attendees search a catalog of found-item photos and claim with ownership details.
- Shipping
- Optional post-event fulfillment. A guest price is not in our sources.
- Prohibited items
- Liff Valet: staff check-in at the gate, pickup on the way out.
Why does Boomerang fit a theme park?
Parks lose items across rides, gates and hotels, and the guest is often already off property. Boomerang keeps inventory private. Matching reads the photo and description the guest added next to what the team logged, plus dates, locations and venue context. Staff confirm the match. The guest then sees the same details, including photos, and approves or denies it.
Named partners on the site include Universal Studios Hollywood, Universal Orlando Resort, Alton Towers Resort, Thorpe Park Resort, Chessington World of Adventures and Legoland Windsor Resort. A UK theme park sent 40,000+ automated updates and tripled its return rate in three months. One top global theme park's guests paid $10.43 on average across more than 4,000 shipments.
No. Your team runs the lost and found desk in Boomerang; we provide the software, onboarding, training, SOPs and signage. Boomerang is the guest experience platform for venues, and it keeps working around the clock. Lost & Found and KeepSafe are its products.
Does Boomerang match lost items from photos?
Yes. Staff log an item from a description or a photo, and AI writes the title and category. Guests can add a photo when they file. Matching runs the moment an item is logged or a claim comes in. It reads those photos and descriptions, plus dates, locations, follow-up answers and venue context, and ranks likely matches. Your team confirms every match. Then the guest sees the same details, including the photos, and approves or denies the match.
Lost and Found Software and NotLost also document photo recognition. Chargerback lists AI and image recognition. Liff Happens uses the photos differently: attendees browse them.
What about items stopped at bag check?
KeepSafe is spelled with a capital S. It is venue-run software for items stopped at your own checkpoint, gate or bag check. Your team runs it. KeepSafe is not a managed service, and it is not affiliated with or endorsed by any government screening agency.
KeepSafe is the product for that checkpoint moment at a park. Compare it with Flippit and Liff Valet on the comparison pages. It is not a stand-in for a government screening process.
How we evaluated
- Date: November 2026. We did not assign numeric scores.
- Each row answers the same questions: who it is best for, who runs the desk, how matching uses photos, who pays for shipping, and whether prohibited items are covered.
- Competitor cells come from the public pages already written up under /compare/. Where a cell is missing there, the table says so.
- Boomerang proof is limited to partner names, quotes and stats already published on this site. Anonymized stories stay anonymized.
- Traista, vFound and iLost appear in public theme-park roundups. They are not in this table yet, because we do not have a sourced feature note for them.
Last updated November 2026.
When is another tool a better fit?
Chargerback
You want lost and found software at no charge to the venue, and you accept a large markup on what the guest pays to ship.
Lost and Found Software
Image recognition of text on IDs, DIY safebag barcodes and a cross-venue international network matter more than KeepSafe.
NotLost
You run a large UK transport network and a confirmation email plus an outcome email is the guest update you want.
Liff Happens
The event is short, you want attendees to browse found-item photos, and you want an on-site crew for setup and breakdown.
Faundit
You operate hotels only and want the hotel PMS integrations Faundit lists (Mews, hotelkit, Impala, Numa Stays and apaleo). Boomerang runs alongside a PMS. It does not claim those integrations.
A public catalog
You want guests to scroll photos of found items. Boomerang will not do that. Inventory stays private, which matters most for wallets, IDs and phones.
What else should a buyer ask?
Is Boomerang a managed service?
No. Your team runs the lost and found desk in Boomerang; we provide the software, onboarding, training, SOPs and signage. Boomerang is the guest experience platform for venues, and it keeps working around the clock. Lost & Found and KeepSafe are its products.
Does Boomerang match lost items from photos?
Yes. Staff log an item from a description or a photo, and AI writes the title and category. Guests can add a photo when they file. Matching runs the moment an item is logged or a claim comes in. It reads those photos and descriptions, plus dates, locations, follow-up answers and venue context, and ranks likely matches. Your team confirms every match. Then the guest sees the same details, including the photos, and approves or denies the match.
What is KeepSafe, and who runs it?
KeepSafe is spelled with a capital S. It is venue-run software for items stopped at your own checkpoint, gate or bag check. Your team runs it. KeepSafe is not a managed service, and it is not affiliated with or endorsed by any government screening agency.
Does a park have to show found items online?
No. Boomerang guests describe what they lost. Staff and the guest both confirm a match. Public photo galleries are a different model, used by tools such as Liff Happens and Pixit.
Can one login cover several parks?
Yes. A group can run every property from one account, with separate locations, storage, branding and reporting, and limit staff to the parks they work.
Questions buyers ask before switching
More side-by-side pages live on Compare. Spot something out of date? Email [email protected].