What this usually looks like
Some lost and found tools are free for the venue. The cost does not disappear. It usually lands on the guest, as a markup on shipping or as a label the guest has to buy.
After someone has waited to hear that you found their item, the shipping bill is part of how they remember the visit, and the venue is the name on it.
How Boomerang handles it
- The venue pays a subscription. Guests pay the carrier rate to ship, at discounted labels from USPS, FedEx, UPS and Royal Mail.
- Guests typically pay under $15 for a standard return, and can always choose pickup instead.
- Every message the guest sees is co-branded with your venue.
- Claims, AI matching, double verification and guest updates are part of the product, not only shipping.
- Revenue share: partners on average earn back upwards of 25% of their annual contract value every year.
How partners handled it
A Fortune 50 company's theme park resort left a provider of a decade whose FedEx usage added 25 to 50% markups. At one top global theme park, the average shipping cost across 4,000+ Boomerang shipments was $10.43.
Read the theme park resort storyMost partners prefer to stay anonymous, so stories use a venue descriptor. Every number is real. More results are on Impact.
Follow-up questions
Is a free provider a bad choice?
Not necessarily. Each model fits someone. The question is who pays, and what the guest goes through to get their item back.
What does a guest pay to ship with Boomerang?
Under $15 for a standard return, at discounted rates from major carriers. Those are published figures, not a promise for every parcel.
Can guests pick up in person instead?
Yes. Guests pick the method that suits them, and staff capture a signature at pickup for a clean chain of custody.
Do you offer revenue share?
Yes. Multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year.