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Hotels · A luxury tech-forward hotel, one of the first to receive a Michelin Key · Last updated November 2026

A luxury tech-forward hotel, one of the first to receive a Michelin Key: 92% average return rate after a full year

Replaced a fragmented, offline process and logged 1,000+ items digitally in year one.

92%

average return rate after a full year

Before Boomerang

Dubbed the world's most technologically advanced hotel, but its lost and found process was fragmented and offline.

Results

  • 1,000+ items logged digitally in year one
  • 92% average return rate after a full year
  • 1,000+ automated guest emails sent

Most partners prefer to stay anonymous, so this story uses a venue descriptor. Every number is real and comes from the partner or from Boomerang's own records.

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