The short answer
DeliverBack focuses on the last step: the guest pays, a courier collects the item from the property and delivers it. Boomerang covers the whole job, from logging and claims to AI matching, verification, shipping and analytics. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year.
Boomerang may suit you if
- You want claims, matching and guest updates handled, not only shipping
- You run airports, stadiums, theme parks or several properties
- You want analytics and revenue share
At a glance
| Feature | Value | Boomerang | DeliverBack |
|---|---|---|---|
| Scope | ValuePlatform wide | BoomerangLogging, claims, AI matching, verification, shipping, unclaimed items, analytics | DeliverBackItem registration, guest notice, shipping and tracking |
| Cost to the property | ValuePartner | BoomerangAnnual subscription, with multiple revenue-share opportunities | DeliverBackFree |
| AI item intake | ValuePlatform wide | BoomerangAI turns a simple description and a photo into a logged item | DeliverBackNot listed |
| Matching | ValuePlatform wide | BoomerangAI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest | DeliverBackNot listed |
| Guest updates | ValueGuest | BoomerangCo-branded emails at every step, a guest account and Boo, an AI support agent, 24/7 | DeliverBack24/7 guest support listed, support desk on weekdays (CET) |
| Dedicated guest account | ValueGuest | BoomerangA dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing | DeliverBackNot listed |
| Dedicated guest app | ValueGuest | BoomerangComing soon | DeliverBackNot listed |
| Friendly, modern UI/UX | ValuePlatform wide | BoomerangA friendly, modern interface for busy venue teams and for guests | DeliverBackNot listed |
| Apple Find MyBoomerang exclusive | ValuePlatform wide | BoomerangTrue Apple Find My integration, approved by Apple | DeliverBackNot available |
Claim fraud protectionMore about this featureScammers sometimes file fake claims for valuables. Boomerang keeps inventory private, verifies the guest email before a claim is accepted, and checks every match twice: staff first, then the guest. Every decision is logged. | ValuePlatform wide | BoomerangStaff and guest double verification, a verified guest email, and private inventory | DeliverBackNot listed |
| Activity feed and audit log | ValuePlatform wide | BoomerangActivity history and audit trail on every item and claim, with who and when for every edit, move and decision | DeliverBackNot listed |
| Internal notes | ValuePartner | BoomerangInternal notes with rich text, attachments and pinning on every item | DeliverBackNot listed |
| In-built guest messaging | ValueGuest | BoomerangInfo requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7 | DeliverBack24/7 guest support listed, support desk on weekdays (CET) |
| Inventory privacy | ValuePlatform wide | BoomerangPrivate inventory. Guests describe what they lost, and staff and the guest verify before anything is released | DeliverBackNot listed |
| Revenue for the venue | ValuePartner | BoomerangMultiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year | DeliverBackNot listed |
| Shipping | ValueGuest | BoomerangUSPS, UPS, FedEx and Royal Mail, international from the US via UPS and FedEx | DeliverBackCourier pickup from the property, delivery to many countries, optional insurance |
| Analytics | ValuePartner | BoomerangReturn rate, turnaround, per-employee analytics, exports | DeliverBackShipment dashboard |
Job by job
Before anything ships
Shipping is the end of a longer job: someone has to log the item, take the guest's claim, find the match and confirm it is theirs. Boomerang automates that first. Housekeeping or staff log from a photo, guests file from your link, AI matches, and staff and guest both confirm.
Shipping
Guests choose a carrier and speed and pay online, and Boomerang buys the label. Staff see carrier, service level and package details on the item, so it is packed right the first time, and the guest gets tracking along the way.
Switching to Boomerang
We bulk import your open inventory, set up storage and roles, and run a 30-minute kick-off. Your claim link goes on your website and in confirmation emails.
What partners see
- on an already strong 50% return rate at a resort in a top-10 hotel management company
- +22%
- on an already strong 50% return rate at a resort in a top-10 hotel management company
- what guests typically pay for a return shipment
- Under $15
- what guests typically pay for a return shipment
- of annual contract value that partners on average earn back every year through revenue share
- 25%+
- of annual contract value that partners on average earn back every year through revenue share
Questions
DeliverBack is free. Why pay for Boomerang?
Free to the venue still has a cost, and with DeliverBack it lands on guests as the shipping they pay for courier collection and delivery. Boomerang charges the venue so we can keep shipping rates as low as possible, and so we can keep investing in the platform and core technology. Over the past year we have shipped an average of about 3 updates a day, or about 100 a month, and the pace has been rising, to about 6 updates a day over the last six months. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year.
Does Boomerang ship internationally?
Yes. Domestic shipping with USPS, UPS, FedEx and Royal Mail, plus international shipping from the US via UPS and FedEx, with customs details collected from the guest.
How do you stop the wrong person from getting an item?
Two checks. Your team reviews every match side by side and can ask the guest a question from the claim. Then the guest sees the same details your team logged, like photos and where it was found, next to what they described, and approves or declines before anything ships. Every decision is logged.
Can we bring our existing inventory over?
Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice.
Does it work with our other systems?
Boomerang runs standalone in the browser with nothing to install, and works alongside the tools your team already uses. Tell us your stack and we will walk through the options.
How is Boomerang priced?
An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you.
About this comparison
Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email [email protected].