Boomerang vs iLeftMyStuff for hotel lost and found

The short answer

iLeftMyStuff makes shipping a guest's item simple and costs the property nothing. Boomerang adds guest claim intake from your own link, AI matching, updates at every step, multi-property management and analytics. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year.

Boomerang may suit you if

You manage several properties and want one view across them
You want guests to file claims themselves and get matched automatically
You want return rate and staff time measured, property by property

At a glance

Boomerang and iLeftMyStuff at a glance
Feature	Value	Boomerang	iLeftMyStuff
Cost to the property	ValuePartner	BoomerangAnnual subscription, with multiple revenue-share opportunities	iLeftMyStuffFree
How it starts	ValueGuest	BoomerangGuests file a claim from your branded link or QR. AI matches it to inventory	iLeftMyStuffGuests report an item, and staff send a message with a shipping link
AI item intake	ValuePlatform wide	BoomerangAI turns a simple description and a photo into a logged item	iLeftMyStuffNot listed
Matching	ValuePlatform wide	BoomerangAI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest	iLeftMyStuffNot listed
Guest updates	ValueGuest	BoomerangCo-branded emails at every step, a guest account and Boo, an AI support agent, 24/7	iLeftMyStuffNot listed
Dedicated guest account	ValueGuest	BoomerangA dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing	iLeftMyStuffNot listed
Dedicated guest app	ValueGuest	BoomerangComing soon	iLeftMyStuffNot listed
Friendly, modern UI/UX	ValuePlatform wide	BoomerangA friendly, modern interface for busy venue teams and for guests	iLeftMyStuffNot listed
Apple Find MyBoomerang exclusive	ValuePlatform wide	BoomerangTrue Apple Find My integration, approved by Apple	iLeftMyStuffNot available
Claim fraud protection More about this feature	ValuePlatform wide	BoomerangStaff and guest double verification, a verified guest email, and private inventory	iLeftMyStuffNot listed
Activity feed and audit log	ValuePlatform wide	BoomerangActivity history and audit trail on every item and claim, with who and when for every edit, move and decision	iLeftMyStuffNot listed
Internal notes	ValuePartner	BoomerangInternal notes with rich text, attachments and pinning on every item	iLeftMyStuffNot listed
In-built guest messaging	ValueGuest	BoomerangInfo requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7	iLeftMyStuffNot listed
Inventory privacy	ValuePlatform wide	BoomerangPrivate inventory. Guests describe what they lost, and staff and the guest verify before anything is released	iLeftMyStuffNot listed
Revenue for the venue	ValuePartner	BoomerangMultiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year	iLeftMyStuffNot listed
Shipping	ValueGuest	BoomerangGuest picks a carrier and pays online, label bought for you	iLeftMyStuffGuest buys a label, courier pickup scheduled at the hotel
Multi-property	ValuePartner	BoomerangOne account, separate locations, branding and reporting, staff limited by property	iLeftMyStuffNot listed
Analytics	ValuePartner	BoomerangReturn rate, turnaround, per-employee analytics, exports	iLeftMyStuffNot listed
Venue types	ValuePlatform wide	BoomerangHotels, plus airports, stadiums, theme parks and casinos	iLeftMyStuffHotels and lodging

Job by job

When the guest calls first

Most lost and found starts with a guest asking about something. In Boomerang they file from your link in under a minute, with no app or account, and matching checks it against everything housekeeping has logged. If it is there, staff approve with one click.

Running a portfolio

A top-10 hotel management company runs a number of its 120+ properties on Boomerang. One resort raised an already strong 50% return rate by 22%, and another property tripled its return rate. Property GMs can opt in quickly, and every property reports on its own.

Switching to Boomerang

We bulk import open inventory per property, set up storage and roles, and run a 30-minute kick-off. A group introduction plus a pilot has taken a management company's properties live within days.

What partners see

on an already strong 50% return rate at a resort in a top-10 hotel management company: +22%; on an already strong 50% return rate at a resort in a top-10 hotel management company
average return rate at a luxury, tech-forward hotel after a full year: 92%; average return rate at a luxury, tech-forward hotel after a full year
On average, Boomerang triples a partner's return rate: 3x; On average, Boomerang triples a partner's return rate

Questions

iLeftMyStuff is free. Why pay for Boomerang?

Free to the venue still has a cost, and with iLeftMyStuff it lands on guests, who buy their own shipping label. Boomerang charges the venue so we can keep shipping rates as low as possible, and so we can keep investing in the platform and core technology. Over the past year we have shipped an average of about 3 updates a day, or about 100 a month, and the pace has been rising, to about 6 updates a day over the last six months. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year.

Does Boomerang work with our PMS?

Boomerang runs alongside your PMS with nothing to install. Every partner keeps their PMS; Boomerang replaces only the lost-and-found log.

Can we bring our existing inventory over?

Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice.

Can staff file a claim for a guest who calls?

Yes. Staff file on the guest's behalf and the guest gets a link to confirm their details, with reminders.

How is Boomerang priced?

An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you.

About this comparison

Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email [email protected].