How regional airports cut lost and found calls

How can a regional airport reduce lost and found calls and emails?

Put the claim link on the airport website and signage so travelers file online instead of calling. Matching runs when items are logged, and co-branded emails carry status at every step, so staff are not repeating the same answers. At a regional US airport that used paper notebooks, about 90% of claims are now filed online by guests. Savannah/Hilton Head International cut email workload 50% in the first 90 days. Your team still handles matches and handovers in Boomerang.

What this usually looks like

Regional desks are often one or two people, sometimes covering dispatch or guest services. Every call is time not spent logging items or confirming matches.

Travelers call again because nobody told them what happened. Without a guest account, every update is manual.

Paper logs make it hard to prove what was said, when an item was found, or who picked it up.

How Boomerang handles it

A claim page travelers reach from the site, emails, or QR signage, with no app download.
Automatic guest updates at every step, 15+ emails per claim on average, across partners.
Matching ranks candidates so staff confirm instead of reading notebooks line by line.
Staff can still file for a caller, with the same guest account and updates.
Request More Info: travelers answer follow-up questions in the portal instead of by phone.
Row level exports and unclaimed filters for auctions and audits, without retyping inventories.

How partners handled it

A regional US airport moved off paper notebooks. About 90% of claims are filed online by guests, and the return rate nearly doubled, from 1 in 8 to about 1 in 4.

Read the regional US airport story

A regional East Coast airport went from a police dispatch center handling lost and found to one person handling 500+ items a month.

Airport industry page

Most partners prefer to stay anonymous, so stories use a venue descriptor. Every number is real. More results are on Impact.

Follow-up questions

Will we lose personal service?

No. Staff still confirm every match and every handover. Digital claims remove repetitive status calls, not the desk.

What if a traveler insists on calling?

Staff can file on their behalf and the traveler gets the same account, updates and shipping checkout.

How fast can we go live?

Sign the agreement, join a 30-minute kick-off call, add the claim link to your website, and you are taking digital claims. We bulk import your existing inventory, so the back room is searchable from day one.

Is this worth it at low volume?

Yes. Even a few items a week still brings repeat calls. Digitizing typically lifts claim volume 1.5 to 2x+ because travelers who would not call now file online.

Competitor details come from each vendor's public website and are checked and updated periodically. Where we're not sure of a capability, we say so.