The problem at this venue
A missed bag used to mean a phone call and an email, then another of each. At Savannah/Hilton Head International Airport, every inquiry went to a support number and an email, including after the airport took on TSA lost and found items: a 97.6% increase in inventory under management.
At a regional US airport, lost and found ran on pen-and-paper notebooks with no digital records, and guests had to call, email or find a staff member to ask about an item.
At a regional East Coast airport, a police dispatch center handled lost and found, and that work got in the way of public duties.
The checkpoint is a second problem. An item that cannot go through security needs a decision, not a bin by default.
How Boomerang works here
01Guest claim
Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download. At the regional US airport that used paper notebooks, about 90% of claims are now filed online by guests.
02AI matching
Matching runs when an item is logged and when a claim comes in. It reads photos, descriptions, dates, locations, follow-up answers and venue context. Your team confirms every match before the guest is notified. The guest then sees the same details and approves or denies the match.
03Shipping and pickup
The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover. Savannah/Hilton Head spent 40% less time on shipping after the switch.
04KeepSafe at the checkpoint
KeepSafe is software your airport runs, with your own staff and space. It is not affiliated with or endorsed by any government screening agency. Guests self-serve from a QR. Your team decides what can ship. Items that cannot ship are marked, and the guest can pick the item up or discard it. The line does not stop for a form.
Results and partners
Savannah/Hilton Head International Airport is named on the Impact page, so those figures are named here. The other airport results use the same descriptors as that page.
- 50%
- less email workload in the first 90 days for the Customer Experience team at Savannah/Hilton Head International Airport
- ~2x
- return rate at a regional US airport, from 1 in 8 to about 1 in 4, after moving off paper notebooks
- 1 person
- handling 500+ items a month at a regional East Coast airport, replacing a police dispatch center
“Following the Boomerang demo, we were blown away... it had everything that we didn't know we needed.”
Partners
Orlando International Airport, Savannah/Hilton Head Intl, Louisville Muhammad Ali International Airport, Richmond International Airport, Charleston International Airport, Norfolk International Airport, Gerald R. Ford International Airport, Syracuse Hancock International Airport, Albany International Airport, Glacier Park International Airport, Atlanta Regional Airport.
More stories, including the anonymized ones, are on Impact.
Integrations
- Single sign-on: SAML or OIDC with major provider support such as Microsoft, Google, Okta and more.
- Shipping carriers including USPS, FedEx, UPS and Royal Mail, domestic and international.
- Apple Find My links on guest claims.
- A single claim link and QR signage that drop into any venue website or app.
Boomerang runs in the browser, with nothing to install, and works alongside the systems your team already uses. Lost and found features are on the product page. Matching has its own page. KeepSafe, for items stopped at a gate or bag check, is on the KeepSafe page.
Questions
Can lost and found move off police or dispatch?
Yes, where those teams were covering it. A regional US airport moved off paper notebooks, and about 90% of its claims are now filed online. A regional East Coast airport went from a dispatch center to one person handling 500+ items a month. Officers go back to public safety work.
Do passengers need an app?
No. Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download.
Who pays to ship a found item?
The passenger. The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover.
Is KeepSafe a TSA product?
No. KeepSafe is run by the venue, with its own staff, at its own location. It is not affiliated with or endorsed by any government screening agency.
What changed at Savannah/Hilton Head?
Digital claims rose 85.15% in the first 90 days. Found inventory under management grew 79.85% without extra strain. The return rate tripled, reaching 59.89% in March 2023, from 42.57% in January. Email workload fell 50%, and Boomerang sent 11,000+ automated emails to travelers.
Do you support SSO and several terminals?
SSO is SAML or OIDC. One account can hold separate locations, storage and reporting, and staff see only the terminals they work.
How long does it take to go live?
Sign the agreement, join a 30-minute kick-off call, add the claim link to your website, and you are taking digital claims. We bulk import your existing inventory, so the back room is searchable from day one.
How is it priced?
An annual platform subscription sized to your venues and volume. Book a demo and we will scope a quote with you. Guests pay fair shipping. Boomerang offers revenue share opportunities. What fits depends on your venues and volume.