What this usually looks like
Usher and security finds span concourses, suites and parking. Without a shared log, Monday is manual matching from notebooks.
Fans leave before items are logged. Claims must stay open with email updates instead of phone tag.
Event-day staff rotate; the handoff to the weekday desk must show what was found and where it sits.
How Boomerang handles it
- Log from a phone photo with section, row or gate context the same night.
- Let matching run when claims and items arrive, including overnight before Monday.
- Staff confirm matches; guests approve details before pickup or shipping.
- Guest-paid USPS, FedEx, UPS or Royal Mail labels, typically under $15 for a standard return.
- Use the procedure guide for handoff, verification and unclaimed steps.
How partners handled it
The Buffalo Bills guest experience team went from a full Monday on lost and found to 45 minutes with Boomerang.
Buffalo Bills impact storyMost partners prefer to stay anonymous, so stories use a venue descriptor. Every number is real. More results are on Impact.
Follow-up questions
What happens the Monday after a game?
At the Buffalo Bills, Monday lost and found work dropped to 45 minutes with Boomerang because matching and guest updates ran while the team was off the floor.
Can fans file without an app?
No. Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code, then get updates until their item is found. Staff can also file on behalf of a guest who calls or walks up.
Do you run the desk?
Your team runs Boomerang. We provide software, onboarding, training, SOPs and signage.