The problem at this venue
Huntington Bank Field (Cleveland Browns) hosts home games and 150+ other events a year. The operations team fielded 100+ calls, emails and form submissions per event, matched items by hand in a spreadsheet, and spent 10 to 15 hours a week on lost and found.
The Buffalo Bills guest experience team spent the whole Monday after a game on lost and found.
An NBA arena operator managing 5 venues took claims by form and by phone to the security team, with little reporting and a return rate under 5%. A major NBA arena (250+ events a year, 20,000+ capacity) was paying five figures for a lost and found module inside a larger system.
The gate stops bags and items that cannot come in. Those need a record and a way home, without holding the line.
How Boomerang works here
01Claim during the event
Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download. At Huntington Bank Field, traditional inquiries fell from 100+ per event to around 5 to 10.
02Match overnight
Matching runs when an item is logged and when a claim comes in. It reads photos, descriptions, dates, locations, follow-up answers and venue context. Your team confirms every match before the guest is notified. The guest then sees the same details and approves or denies the match. Several people can work inventory and claims at once, instead of one person on a spreadsheet.
03Ship it or hand it over
The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover.
04KeepSafe at the gate
KeepSafe runs at stadium and arena gates the same way it runs at a checkpoint: your staff, your space, no third-party kiosk. The guest keeps half a ticket and moves on. Your team decides ship, hold or discard later.
Results and partners
Huntington Bank Field and the Buffalo Bills are named on the Impact page, with the quotes below. Arena results stay anonymized, as they are on that page.
- 40%
- less time on lost and found at Huntington Bank Field, from 10 to 15 hours a week down to 8
- 45 min
- for the Buffalo Bills guest experience team on the Monday after a game, down from a full day
- 5% to 44%
- return rate in under six months for an NBA arena operator, then rolled out to all 5 venues
“Thanks to Boomerang, we're spending 40% less time on lost and found this season.”
Partners
Buffalo Bills, Philadelphia Eagles, Denver Broncos, Cleveland Browns, Baltimore Ravens, Tennessee Titans, Boston Red Sox, Los Angeles Angels, San Diego Padres, Snapdragon Stadium, Staten Island FerryHawks, Arizona Athletic Grounds, Madison Square Garden, Radio City Music Hall, Beacon Theatre, The Chicago Theatre, Philadelphia 76ers, LA Clippers, Atlanta Hawks, Indiana Pacers, UBS Arena, Moody Center, Kia Center, Acrisure Arena, BOK Center, Ariat Arena, INTRUST Bank Arena, Mullett Arena, The Liacouras Center, Findlay Toyota Center, Ford Wyoming Center, Enmarket Arena, PeoplesBank Arena, Crown Complex, Hilliard Center, Macon Centreplex, Palm Springs Plaza Theatre.
More stories, including the anonymized ones, are on Impact.
Integrations
- Single sign-on: SAML or OIDC with major provider support such as Microsoft, Google, Okta and more.
- Shipping carriers including USPS, FedEx, UPS and Royal Mail, domestic and international.
- Apple Find My links on guest claims.
- A single claim link and QR signage that drop into any venue website or app.
Boomerang runs in the browser, with nothing to install, and works alongside the systems your team already uses. Lost and found features are on the product page. Matching has its own page. KeepSafe, for items stopped at a gate or bag check, is on the KeepSafe page.
Questions
What happens the Monday after a game?
The Buffalo Bills guest experience team used to spend that Monday on lost and found. With Boomerang it takes 45 minutes. Matching has already run overnight. The team confirms, and guests have been getting updates since the claim.
We host a lot more than home games. Does that matter?
Yes. Huntington Bank Field hosts 150+ events a year besides home games. A major NBA arena hosts 250+ events a year across 5 concourses. Claims stay digital either way, and more than one staff member can work the queue.
Can KeepSafe run at the gate?
Yes. It is built for stadium and arena gates as well as theme park bag check and airports. No hardware to install. Staff bag the item, the guest scans later, and the line keeps moving.
Who pays for shipping?
The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover.
We already have a module in our venue system.
A major NBA arena moved lost and found off a module it was paying five figures for, and its return rate rose 40%. The rest of the venue system stayed. The comparison with venue-management lost and found covers that split.
Do you support SSO?
Yes. SAML or OIDC with major provider support such as Microsoft, Google, Okta and more. Admin and custom roles, access limited by location, and a record of every change.
How long does it take to go live?
Sign the agreement, join a 30-minute kick-off call, add the claim link to your website, and you are taking digital claims. We bulk import your existing inventory, so the back room is searchable from day one.
How is it priced?
An annual platform subscription sized to your venues and volume. Book a demo and we will scope a quote with you. Guests pay fair shipping. Boomerang offers revenue share opportunities. What fits depends on your venues and volume.