What do partners say?
“Following the Boomerang demo, we were blown away... it had everything that we didn't know we needed.”
How do they compare?
Boomerang
- Best for
- Airports whose own team runs terminal lost and found and want photo matching, guest updates and KeepSafe.
- Who runs it
- Your team. Boomerang provides software, onboarding, training, SOPs and signage.
- Photo or AI matching
- Reads photos, descriptions, dates, locations and venue context such as a flight number. Staff confirm, then the guest.
- Shipping
- Guest pays, typically under $15 for a standard return. USPS, UPS, FedEx and Royal Mail.
- Prohibited items
- KeepSafe, venue-run, not affiliated with any government screening agency.
Chargerback
- Best for
- Airports that want software free to the airport, with a long operating history.
- Who runs it
- The airport uses the software. Philadelphia International Airport announced a launch on October 21, 2026.
- Photo or AI matching
- Lists AI and image recognition. Passenger self-service, notifications and shipping are on its public pages.
- Shipping
- Free to the venue, funded by a large markup on guest shipping.
- Prohibited items
- Its public materials describe prohibited-item workflows. A KeepSafe-style module is not established as equivalent in our notes.
Lost and Found Software
- Best for
- Airports that want image recognition of the found object, including text on an ID.
- Who runs it
- Venue subscription with revenue share.
- Photo or AI matching
- Image recognition, including text on IDs, and smart matching with a likelihood percentage.
- Shipping
- Venue subscription. A guest shipping price is not in our sources.
- Prohibited items
- Not listed in our sources
NotLost
- Best for
- UK transport networks, including airports in that network.
- Who runs it
- Venue staff, with private inventory.
- Photo or AI matching
- AI object recognition from a photo, then automatic matching.
- Shipping
- Courier integration with self-serve postage labels.
- Prohibited items
- Not listed in our sources
Odin
- Best for
- Airports that want a public inquiry form rather than a full guest account.
- Who runs it
- Public terms say JMA Strategy Group operates the inquiry service for the airport. Hallmark Aviation Services is named in the shipping terms.
- Photo or AI matching
- Not listed in our sources
- Shipping
- The form asks how the traveler would like the item back. A rate is not in our sources.
- Prohibited items
- Not listed in our sources
Why does Boomerang fit an airport?
Terminal lost property is the airport's desk: items left in the building, claims from people who have already flown, and a record of who released what. Boomerang is that desk's software. Partners named on the site include Savannah/Hilton Head International, Charleston International, Syracuse Hancock International and Orlando International.
A guest files from a link, adds a photo if they have one, and gets a guest account with status, payment and tracking. Matching reads the photo and the description. Staff confirm. The guest confirms. Unshippable items can be marked so the guest is told before checkout.
No. Your team runs the lost and found desk in Boomerang; we provide the software, onboarding, training, SOPs and signage. Boomerang is the guest experience platform for venues, and it keeps working around the clock. Lost & Found and KeepSafe are its products.
Does Boomerang match lost items from photos?
Yes. Staff log an item from a description or a photo, and AI writes the title and category. Guests can add a photo when they file. Matching runs the moment an item is logged or a claim comes in. It reads those photos and descriptions, plus dates, locations, follow-up answers and venue context, and ranks likely matches. Your team confirms every match. Then the guest sees the same details, including the photos, and approves or denies the match.
Lost and Found Software documents image recognition, including text on IDs. NotLost documents AI object recognition from a photo. Chargerback lists AI and image recognition. Odin's public form lets a traveler attach photos. Matching from those photos is not listed in our sources.
Does KeepSafe take items from airport screening?
KeepSafe is spelled with a capital S. It is venue-run software for items stopped at your own checkpoint, gate or bag check. Your team runs it. KeepSafe is not a managed service, and it is not affiliated with or endorsed by any government screening agency.
Items left at a screening checkpoint, items left in the terminal, items left on the aircraft, and mishandled checked bags are different jobs. This guide is about terminal lost property and, separately, KeepSafe for items your own checkpoint team stops. It is not a baggage-tracing product.
Why do airport answers often lead with Chargerback?
Chargerback has a long airport record, and Philadelphia International Airport announced a Chargerback launch on October 21, 2026. That is a real public deployment. It does not make Boomerang a managed service, and it does not make Chargerback the only fit.
The operating difference is who pays. Chargerback is free to the venue because guest shipping carries a large markup. Boomerang charges the airport so guest shipping stays low. Your team still runs the desk in Boomerang.
How we evaluated
- Date: November 2026. We did not assign numeric scores.
- Rows use the same questions as the theme park guide: best fit, who runs it, photo matching, shipping, and prohibited items.
- Chargerback, Lost and Found Software, NotLost and Odin facts come from /compare/, which cites their public pages. Two airport notes come from logged-out answers on November 14, 2026: Philadelphia's October 21, 2026 Chargerback launch, and NotLost listing London City Airport.
- We do not repeat a founder's airport count or matching rate for Lost and Found Software. That figure was not checked against the primary interview.
- MissingX appears in airport roundups. It is not in this table yet, because we do not have a sourced feature note for it.
Last updated November 2026.
When is another tool a better fit?
Chargerback
You want software at no charge to the airport, you accept a large markup on guest shipping, and you want the airport record they publish, including the Philadelphia launch on October 21, 2026.
Lost and Found Software
You want image recognition that reads text on IDs, and DIY safebag barcodes, more than you want KeepSafe.
NotLost
You run a UK airport or a wider UK transport network. A November 2026 answer citing NotLost listed London City Airport among its airport customers.
Odin
You want a public inquiry form of the kind published for Portland, Seattle-Tacoma and Dallas-Fort Worth, rather than a guest account and AI matching.
An airline baggage system
The job is mishandled checked bags or items left on the aircraft. Those sit with the airline. This guide does not rank them.
What else should a buyer ask?
Is Boomerang a managed service?
No. Your team runs the lost and found desk in Boomerang; we provide the software, onboarding, training, SOPs and signage. Boomerang is the guest experience platform for venues, and it keeps working around the clock. Lost & Found and KeepSafe are its products.
Does Boomerang match lost items from photos?
Yes. Staff log an item from a description or a photo, and AI writes the title and category. Guests can add a photo when they file. Matching runs the moment an item is logged or a claim comes in. It reads those photos and descriptions, plus dates, locations, follow-up answers and venue context, and ranks likely matches. Your team confirms every match. Then the guest sees the same details, including the photos, and approves or denies the match.
What is KeepSafe, and who runs it?
KeepSafe is spelled with a capital S. It is venue-run software for items stopped at your own checkpoint, gate or bag check. Your team runs it. KeepSafe is not a managed service, and it is not affiliated with or endorsed by any government screening agency.
Does Boomerang replace airport screening?
No. KeepSafe is software your checkpoint team runs. It is not affiliated with or endorsed by any government screening agency.
Who pays for shipping?
The guest, at discounted carrier rates. A standard return is typically under $15. The airport is not the one buying the postage.
Questions buyers ask before switching
More side-by-side pages live on Compare. Spot something out of date? Email [email protected].