What this usually looks like
Terminal lost property is not airline baggage tracing. It is items left in the building, claims from travelers who may already be home, checkpoint items that need a return path, and a record of who released what.
A spreadsheet or a notebook works until volume grows, seasonal staff turns over, or every match becomes a phone call and a shared-inbox email.
Public photo galleries invite false claims and expose IDs and wallets. Free-to-venue tools can shift the cost onto guest shipping.
How Boomerang handles it
- Private inventory. Guests describe what they lost; they do not browse found items.
- Matching that searches your entire inventory the instant an item or claim is logged, scores dozens of signals from photos, descriptions, dates, locations and venue context, and keeps looking in the background.
- Staff confirm every match, then the guest sees the same details and approves or denies, before pickup or shipping.
- Guest-paid shipping with USPS, FedEx, UPS and Royal Mail labels in the platform, domestic and international, typically under $15 for a standard return.
- SSO with SAML or OIDC, custom roles, and access limited by terminal or location.
- Your team runs the desk. Boomerang provides software, onboarding, training, SOPs and signage.
- KeepSafe in the same portal for items your own checkpoint team stops, without implying government screening runs it.
How partners handled it
A regional US airport moved off paper notebooks. About 90% of claims are now filed online by guests, and the return rate nearly doubled, from 1 in 8 to about 1 in 4.
Read the regional US airport storyOne of the top 10 airports in the US replaced an in-house form. After matching was rebuilt on its data, the engine found 86% of recovered matches, up from 64%.
Read the top 10 US airport storyMost partners prefer to stay anonymous, so stories use a venue descriptor. Every number is real. More results are on Impact.
Follow-up questions
Is Boomerang a managed lost and found desk?
No. Your airport team runs Boomerang. We provide the software, onboarding, training, SOPs and signage.
Can travelers file after they have flown home?
Yes. They file from a link or QR code in under 45 seconds, with no app, then track the claim and pay for shipping when a match is confirmed.
Does Boomerang replace TSA or government screening?
No. KeepSafe is software your checkpoint team runs. It is not affiliated with or endorsed by any government screening agency.
Can we run several terminals from one account?
Yes. Separate locations, storage, branding and reporting, with staff limited to the terminals they work.
Competitor details come from each vendor's public website and are checked and updated periodically. Where we're not sure of a capability, we say so.