The problem at this venue
A marquee property in a publicly traded casino group handled 300+ lost items a month entirely through phone calls and walk-up claims, on two incumbent lost and found tools.
Security needs a chain of custody: who logged the item, who matched it, who released it. A spreadsheet or a paper log does not hold that when the shift changes.
The guest is often off the property before the item is found. Shipping has to work without asking them to come back, and the property should not be the one paying postage.
How Boomerang works here
01Digital claim
Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download. Staff can still file for a guest at the window. The guest gets the same account and the same updates.
02Match, then two confirmations
Matching runs when an item is logged and when a claim comes in. It reads photos, descriptions, dates, locations, follow-up answers and venue context. Your team confirms every match before the guest is notified. The guest then sees the same details and approves or denies the match. Every decision stays on the item's activity history.
03Ship or sign
The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover. In-person release captures a signature, so the handover has a record.
04Roles for the floor
Admin and custom roles, access limited by location, and shared desk accounts when a podium is shared. Each property in a group can have its own storage, branding and reporting.
Results and partners
The casino result on the Impact page is anonymized: a marquee property in a publicly traded casino group. Casinos named on this page are partners. Their names are not attached to that result.
- 100%
- of claims digital at that property, replacing phone and walk-up intake
- 300+
- items a month still logged, now with hundreds of digital claims a month within 3 months
- ~50%
- return rate maintained through the switch, after moving off two incumbent tools
Partners
Hollywood Casino Columbus, Hollywood Casino at Greektown, Southland Casino Hotel.
More stories, including the anonymized ones, are on Impact.
Integrations
- Single sign-on: SAML or OIDC with major provider support such as Microsoft, Google, Okta and more.
- Shipping carriers including USPS, FedEx, UPS and Royal Mail, domestic and international.
- Apple Find My links on guest claims.
- A single claim link and QR signage that drop into any venue website or app.
Boomerang runs in the browser, with nothing to install, and works alongside the systems your team already uses. Lost and found features are on the product page. Matching has its own page.
Questions
How do you keep a record of who released an item?
Every match is verified twice: staff, then the guest. In-person pickup captures a signature. Every change to an item or a claim is on its activity history. Inventory is not published as a public photo gallery.
Can we stop taking lost and found calls at the window?
The marquee casino property moved to 100% digital claims while still logging 300+ items a month. Staff can file for a guest who walks up, so the window is not the system of record.
Who pays for shipping?
The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover.
Do guests need an app?
No. Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download.
Can security and the cage have different access?
Yes. SAML or OIDC with major provider support such as Microsoft, Google, Okta and more. Admin and custom roles, access limited by location, and a record of every change.
Can you complete a security review?
Yes. We regularly complete vendor security questionnaires and technical reviews for enterprise buyers. Ask us for our security documentation. Details are on the security page.
We have more than one property.
One account can hold every property, with separate locations, storage, branding and reporting, and staff limited to the properties they work.
How is it priced?
An annual platform subscription sized to your venues and volume. Book a demo and we will scope a quote with you. Guests pay fair shipping. Boomerang offers revenue share opportunities. What fits depends on your venues and volume.