The problem at this venue
A lost item becomes a string of calls to the front desk, then a search of a drawer or a spreadsheet. A luxury, tech-forward hotel, one of the first to receive a Michelin Key, still ran lost and found as a fragmented, offline process.
A top-10 hotel management company (120+ properties, 25,000+ rooms) had dozens of calls and emails where a digital claim would do. Properties in the same group were not on the same return rate.
Some hotel tools cost the property nothing because the guest pays on the way out, often by buying a label or paying a marked-up shipment. The property looks free. The guest does not.
A resort and a vacation rental have the same gap with a different desk. The guest has checked out. The item is in a closet, a cart, or a unit the host will not see until turnover. A call to one front desk does not cover a group.
How Boomerang works here
01Log it
Staff log a found item from a photo. The description is written with the photo, in about 30 seconds, instead of about 4 minutes by hand.
02Guest claim
Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download. The link can live on your site, in a confirmation email, or on a QR at the desk. Staff can file for a guest who calls.
03Match and return
Matching runs when an item is logged and when a claim comes in. It reads photos, descriptions, dates, locations, follow-up answers and venue context. Your team confirms every match before the guest is notified. The guest then sees the same details and approves or denies the match. The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover.
04One account for the group
Run every property from one account, with separate locations, storage, branding and reporting. Limit staff to the hotels they work. Each property still has its own return rate.
Results and partners
Hotel results on the Impact page are anonymized. The numbers below use those same descriptors. Hotels named on this page are partners. Their names are not attached to a result.
- 92%
- average return rate after a full year at a luxury, tech-forward hotel, with 1,000+ items logged digitally in that year
- +22%
- on an already strong 50% return rate at one resort in a top-10 hotel management company
- 3x
- return rate at another property in that same hotel group, with calls and emails replaced by digital claims
Partners
Lake Nona Wave Hotel, Pier Sixty-Six, Encore Resort at Reunion, Margaritaville Resort Orlando, Horseshoe Bay Resort, Hilton Phoenix Resort at the Peak, Max Daytona Beach Resort, The Delphi Downtown LA, The Dalmar, Spectrum Resort Orlando, Georgia Tech Hotel & Conference Center, Ohio University Inn & Conference Center.
More stories, including the anonymized ones, are on Impact.
Integrations
- Single sign-on: SAML or OIDC with major provider support such as Microsoft, Google, Okta and more.
- Shipping carriers including USPS, FedEx, UPS and Royal Mail, domestic and international.
- Apple Find My links on guest claims.
- A single claim link and QR signage that drop into any venue website or app.
Boomerang runs in the browser, with nothing to install, and works alongside the systems your team already uses. Lost and found features are on the product page. Matching has its own page.
Questions
Some hotel lost and found tools are free. Why pay?
Free to the hotel still has a cost, and it usually lands on the guest as shipping. Boomerang charges the hotel so guest shipping can stay at discounted carrier rates, and so the platform covers claims, matching and updates, not only a label. See the comparisons with iLeftMyStuff, DeliverBack and Faundit.
Does it replace our PMS?
No. Boomerang runs alongside your PMS, with nothing to install. Partners keep the PMS. Boomerang replaces the lost and found log.
Can a group see every property?
Yes. One account, separate locations, branding and reporting, and staff limited to the properties they work. A top-10 hotel management company runs properties this way: one resort raised a 50% return rate by 22%, and another property tripled its return rate.
Who pays for shipping?
The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover.
Can the front desk file a claim for a caller?
Yes. Staff file on the guest's behalf, and the guest gets the same account, status and updates.
Can we import what is already in the cupboard?
Yes. We bulk import open inventory at go-live.
Does this cover a resort or a vacation rental?
Yes. This is the lodging page: hotels, resorts and vacation rentals. A host logs the item the same way housekeeping does. A group can keep each property as its own location. A ski mountain or a golf course has its own page for what happens outside the room.
Do guests need an app?
No. Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download.
How is it priced?
An annual platform subscription sized to your venues and volume. Book a demo and we will scope a quote with you. Guests pay fair shipping. Boomerang offers revenue share opportunities. What fits depends on your venues and volume.