The short answer
Lost Returns pairs its software with people: a branded call center, live outbound calls and shipping supplies, with a free Standard plan. Boomerang automates the guest side with AI matching, updates at every step and an AI support agent, and adds analytics and KeepSafe. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year.
Boomerang may suit you if
- You want fewer calls in the first place, not just someone to answer them
- You run several venues and want them in one account
- You want return rate, staff activity and revenue in one place
At a glance
| Feature | Value | Boomerang | Lost Returns |
|---|---|---|---|
| Pricing model | ValuePartner | BoomerangAnnual venue subscription. Guests pay fair shipping | Lost ReturnsFree Standard plan, Premium at $199 a year, Enterprise by quote |
| AI item intake | ValuePlatform wide | BoomerangAI turns a simple description and a photo into a logged item | Lost ReturnsNot listed |
| Matching | ValuePlatform wide | BoomerangAI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest | Lost ReturnsAI inventory matching, including across locations |
| Guest updates | ValueGuest | BoomerangCo-branded emails at every step, a guest account and Boo, an AI support agent, 24/7 | Lost ReturnsBranded call center, 24/7, with live outbound calls |
| Dedicated guest account | ValueGuest | BoomerangA dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing | Lost ReturnsNot listed |
| Dedicated guest app | ValueGuest | BoomerangComing soon | Lost ReturnsNot listed |
| Friendly, modern UI/UX | ValuePlatform wide | BoomerangA friendly, modern interface for busy venue teams and for guests | Lost ReturnsNot listed |
| Apple Find MyBoomerang exclusive | ValuePlatform wide | BoomerangTrue Apple Find My integration, approved by Apple | Lost ReturnsNot available |
Claim fraud protectionMore about this featureScammers sometimes file fake claims for valuables. Boomerang keeps inventory private, verifies the guest email before a claim is accepted, and checks every match twice: staff first, then the guest. Every decision is logged. | ValuePlatform wide | BoomerangStaff and guest double verification, a verified guest email, and private inventory | Lost ReturnsNot listed |
| Activity feed and audit log | ValuePlatform wide | BoomerangActivity history and audit trail on every item and claim, with who and when for every edit, move and decision | Lost ReturnsNot listed |
| Internal notes | ValuePartner | BoomerangInternal notes with rich text, attachments and pinning on every item | Lost ReturnsNot listed |
| In-built guest messaging | ValueGuest | BoomerangInfo requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7 | Lost ReturnsBranded call center, 24/7, with live outbound calls |
| Inventory privacy | ValuePlatform wide | BoomerangPrivate inventory. Guests describe what they lost, and staff and the guest verify before anything is released | Lost ReturnsNot listed |
| Revenue for the venue | ValuePartner | BoomerangMultiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year | Lost ReturnsNot listed |
| Shipping | ValueGuest | BoomerangUSPS, UPS, FedEx and Royal Mail, guest pays online, label bought for you | Lost ReturnsUPS, FedEx and USPS, with scheduled pickups and supplies |
| Analytics | ValuePartner | BoomerangReturn rate, match performance, turnaround, per-employee analytics, exports | Lost ReturnsDownloadable reports and productivity insights |
Job by job
Fewer calls, not just answered calls
When guests can file in under a minute and hear back at every step, most of them never call. A UK theme park took over its lost-and-found support with Boomerang and ended manual phone intake of claims, and a Hollywood theme park removed its lost-and-found phone number altogether.
Return rate
An NBA arena operator managing five venues moved off Lost Returns and 24/7. Its return rate went from under 5% to 44% in under six months, and it expanded Boomerang to all five venues. A marquee casino property that moved off both held a ~50% return rate while claims went 100% digital.
Paying the program back
Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Analytics show return rate, shipping turnaround and per-employee activity.
Switching to Boomerang
We bulk import your open inventory, set up locations and storage, and run a 30-minute kick-off. Multi-venue groups get a rollout plan per property, and each venue can go live on its own schedule.
What partners see
- return rate in under six months at an NBA arena operator that moved off Lost Returns and 24/7
- Under 5% to 44%
- return rate in under six months at an NBA arena operator that moved off Lost Returns and 24/7
- of annual contract value that partners on average earn back every year through revenue share
- 25%+
- of annual contract value that partners on average earn back every year through revenue share
- On average, Boomerang triples a partner's return rate
- 3x
- On average, Boomerang triples a partner's return rate
“Boomerang has been one of the most impactful fan experience upgrades we made in recent years. We've seen a 40% increase in our returns, resulting in greater customer satisfaction.”
Questions
Lost Returns has a free plan. Why pay for Boomerang?
The subscription funds AI matching, guest communication, and continuous investment in the platform and core technology. Over the past year we have shipped an average of about 3 updates a day, or about 100 a month, and the pace has been rising, to about 6 updates a day over the last six months. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year.
Does Boomerang have phone support for guests?
Guests get Boo, an AI support agent, 24/7, plus updates at every step and a guest account with live status. Your team can still file a claim for a guest who calls or walks up.
Can we bring our existing inventory over?
Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice.
Can we run several venues from one account?
Yes. Every property runs from one account with its own locations, storage, branding and reporting, and staff only see the venues they work.
How is Boomerang priced?
An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you.
About this comparison
Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email [email protected].