The problem at this venue
A fixed house turns over between shows. Anything left in a seat has to be logged before the next audience sits down, or it is gone into a bin with no owner.
Patrons call the box office, which is not the lost and found. The claim and the item live in two places.
A group of theaters needs each house to keep its own storage and still let a patron file one claim.
How Boomerang works here
01Guest claim
Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download. Staff can file for a guest who calls or walks up, and that guest gets the same updates.
02Staff log the item
Staff log a found item from a photo. The description is written with the photo, in about 30 seconds, instead of about 4 minutes by hand.
03AI matching
Matching runs when an item is logged and when a claim comes in. It reads photos, descriptions, dates, locations, follow-up answers and venue context. Your team confirms every match before the guest is notified. The guest then sees the same details and approves or denies the match.
04Pickup or shipping
The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover.
05KeepSafe
KeepSafe fits a bag check at the door. Your ushers run it. The patron keeps half a ticket, scans later, and your team marks ship, hold or discard.
Partners on this site
Partners named below already appear on this site. Boomerang does not publish a case study for this venue type, so the figures are those same product facts. They are not a result attached to the names below.
- 45 seconds
- for a guest to file a claim from a link or QR code, on any device. No app.
- 24/7
- AI matching, when an item is logged and when a claim comes in. Staff confirm every match before the guest is notified.
- Under $15
- typical guest cost for a standard return. The guest chooses pickup or shipping.
Partners
Radio City Music Hall, Beacon Theatre, The Chicago Theatre, Palm Springs Plaza Theatre.
Published case studies are on Impact. This page does not add one.
Integrations
- Single sign-on: SAML or OIDC with major provider support such as Microsoft, Google, Okta and more.
- Shipping carriers including USPS, FedEx, UPS and Royal Mail, domestic and international.
- Apple Find My links on guest claims.
- A single claim link and QR signage that drop into any venue website or app.
Boomerang runs in the browser, with nothing to install, and works alongside the systems your team already uses. Lost and found features are on the product page. Matching has its own page. KeepSafe, for items stopped at a gate or bag check, is on the KeepSafe page.
Questions
Which theaters are named here?
Radio City Music Hall, Beacon Theatre, The Chicago Theatre and Palm Springs Plaza Theatre are Boomerang partners and are already shown on the site. This page does not attach a case-study result to those names. Stadium and arena results stay on the stadiums page.
We also present concerts.
Concerts and amphitheaters have their own page. A theater that hosts both can use one account. The claim link is the same.
Can the box office stop taking lost and found calls?
Patrons can file from the link, and staff can still file for someone who calls. The guest gets the same updates either way.
Do guests need an app?
No. Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download.
Who pays for shipping?
The guest. The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover.
How long does it take to go live?
Sign the agreement, join a 30-minute kick-off call, add the claim link to your website, and you are taking digital claims. We bulk import your existing inventory, so the back room is searchable from day one.
How is it priced?
An annual platform subscription sized to your venues and volume. Book a demo and we will scope a quote with you. Guests pay fair shipping. Boomerang offers revenue share opportunities. What fits depends on your venues and volume.