The problem at this venue
An amphitheater or a concert hall that is not a season-long home team still has a full lost and found: one night, a large crowd, and a crew that will not be there tomorrow.
Items from the lawn, the seats and the gate end up in one bin. Matching them to claims filed during the encore is a next-morning job if it is a spreadsheet.
The gate stops bags and items that cannot come in. Those need a record and a way home, without holding the line.
How Boomerang works here
01Guest claim
Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download. Staff can file for a guest who calls or walks up, and that guest gets the same updates.
02Staff log the item
Staff log a found item from a photo. The description is written with the photo, in about 30 seconds, instead of about 4 minutes by hand.
03AI matching
Matching runs when an item is logged and when a claim comes in. It reads photos, descriptions, dates, locations, follow-up answers and venue context. Your team confirms every match before the guest is notified. The guest then sees the same details and approves or denies the match.
04Pickup or shipping
The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover.
05KeepSafe
KeepSafe is a separate product in the same portal for items stopped at a gate, a checkpoint, or bag check. Your staff and your space run it. Staff bag the item and the guest keeps half a ticket, so there are no forms in the line. The guest scans their half later. Your team marks ship, hold or discard, and unshippable items are told up front.
What the product does here
Boomerang does not publish a case study for this venue type. The figures below are product facts already on the site: the claim flow, matching, and shipping. They are not a result from a customer here.
- 45 seconds
- for a guest to file a claim from a link or QR code, on any device. No app.
- 24/7
- AI matching, when an item is logged and when a claim comes in. Staff confirm every match before the guest is notified.
- Under $15
- typical guest cost for a standard return. The guest chooses pickup or shipping.
Published case studies are on Impact. This page does not add one.
Integrations
- Single sign-on: SAML or OIDC with major provider support such as Microsoft, Google, Okta and more.
- Shipping carriers including USPS, FedEx, UPS and Royal Mail, domestic and international.
- Apple Find My links on guest claims.
- A single claim link and QR signage that drop into any venue website or app.
Boomerang runs in the browser, with nothing to install, and works alongside the systems your team already uses. Lost and found features are on the product page. Matching has its own page. KeepSafe, for items stopped at a gate or bag check, is on the KeepSafe page.
Questions
How is this different from a stadium?
Stadiums and arenas have their own page, including the game-day results already on the Impact page. This page is for concerts and outdoor amphitheaters, including rooms that are not a team's home building.
The touring crew leaves at load-out.
Your venue staff still own the log. Claims stay digital, matching runs after the show, and more than one person can work the queue. The guest has been getting updates since the claim.
Can KeepSafe run at an outdoor gate?
Yes. No hardware to install. Staff bag the item, the guest scans later, and the line keeps moving.
Do guests need an app?
No. Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download.
Who pays for shipping?
The guest. The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover.
How long does it take to go live?
Sign the agreement, join a 30-minute kick-off call, add the claim link to your website, and you are taking digital claims. We bulk import your existing inventory, so the back room is searchable from day one.
How is it priced?
An annual platform subscription sized to your venues and volume. Book a demo and we will scope a quote with you. Guests pay fair shipping. Boomerang offers revenue share opportunities. What fits depends on your venues and volume.