The problem at this venue
Lockers, cabanas and the wave pool each produce a different pile. Guest services hears about all of them, usually after the family has changed and left.
A wristband or a phone found at a slide does not match itself to the claim filed from the car. Staff are matching from memory, or from a notebook that resets every weekend.
Bag check stops items that cannot come in. Without a record and a way to ship, those items sit in a bin or get thrown out.
How Boomerang works here
01Guest claim
Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download. Staff can file for a guest who calls or walks up, and that guest gets the same updates.
02Staff log the item
Staff log a found item from a photo. The description is written with the photo, in about 30 seconds, instead of about 4 minutes by hand.
03AI matching
Matching runs when an item is logged and when a claim comes in. It reads photos, descriptions, dates, locations, follow-up answers and venue context. Your team confirms every match before the guest is notified. The guest then sees the same details and approves or denies the match.
04Pickup or shipping
The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover.
05KeepSafe
KeepSafe is a separate product in the same portal for items stopped at a gate, a checkpoint, or bag check. Your staff and your space run it. Staff bag the item and the guest keeps half a ticket, so there are no forms in the line. The guest scans their half later. Your team marks ship, hold or discard, and unshippable items are told up front.
What the product does here
Boomerang does not publish a case study for this venue type. The figures below are product facts already on the site: the claim flow, matching, and shipping. They are not a result from a customer here.
- 45 seconds
- for a guest to file a claim from a link or QR code, on any device. No app.
- 24/7
- AI matching, when an item is logged and when a claim comes in. Staff confirm every match before the guest is notified.
- Under $15
- typical guest cost for a standard return. The guest chooses pickup or shipping.
Published case studies are on Impact. This page does not add one.
Integrations
- Single sign-on: SAML or OIDC with major provider support such as Microsoft, Google, Okta and more.
- Shipping carriers including USPS, FedEx, UPS and Royal Mail, domestic and international.
- Apple Find My links on guest claims.
- A single claim link and QR signage that drop into any venue website or app.
Boomerang runs in the browser, with nothing to install, and works alongside the systems your team already uses. Lost and found features are on the product page. Matching has its own page. KeepSafe, for items stopped at a gate or bag check, is on the KeepSafe page.
Questions
Is this the same product as for a theme park?
Yes. Lost and found is one product. A water park uses it for lockers, slides and cabanas the way a theme park uses it for lands and hotels. KeepSafe is the bag-check product, in the same portal.
Can several parks in a group stay separate?
Yes. One account, separate locations, storage, branding and reporting, and staff limited to the parks they work. Yes. SAML or OIDC with major provider support such as Microsoft, Google, Okta and more. Admin and custom roles, access limited by location, and a record of every change.
The guest is wet and will not download anything.
They do not have to. Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download.
Do guests need an app?
No. Guests file a claim in under 45 seconds from any device, through the link on your website or a QR code. No app download.
Who pays for shipping?
The guest. The guest pays for shipping. They choose a carrier and service level at checkout, at discounted rates. Guests typically pay under $15 for a standard return. Pickup is there too, with a signature for the handover.
How long does it take to go live?
Sign the agreement, join a 30-minute kick-off call, add the claim link to your website, and you are taking digital claims. We bulk import your existing inventory, so the back room is searchable from day one.
How is it priced?
An annual platform subscription sized to your venues and volume. Book a demo and we will scope a quote with you. Guests pay fair shipping. Boomerang offers revenue share opportunities. What fits depends on your venues and volume.