The short answer
Reclaim Hub gives your team a control panel to log items, upload photos, auto-match reports from an embeddable website widget, and run reports including items due for disposal. Boomerang adds a dedicated guest account, staff and guest verification, co-branded updates, an AI support agent, and shipping the guest pays for at fair rates. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year.
Boomerang may suit you if
- You want guests to manage a claim in their own account, not only submit a report form
- You want AI matching with a second check from the guest
- You want shipping, analytics and revenue share in the same platform
At a glance
| Feature | Value | Boomerang | Reclaim Hub |
|---|---|---|---|
| Business model | ValuePartner | BoomerangAnnual venue subscription, with multiple revenue-share opportunities | Reclaim HubA monthly or annual subscription, with per-user pricing published |
| AI item intake | ValuePlatform wide | BoomerangAI turns a simple description and a photo into a logged item | Reclaim HubImage upload on lost and found items |
| Matching | ValuePlatform wide | BoomerangAI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest | Reclaim HubAutomatic matching of reported lost items with found items |
| Guest updates | ValueGuest | BoomerangCo-branded emails at every step, a guest account and Boo, an AI support agent, 24/7 | Reclaim HubA self-service widget on your website for customers to report a lost item |
| Dedicated guest account | ValueGuest | BoomerangA dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing | Reclaim HubA report widget on your website |
| Dedicated guest app | ValueGuest | BoomerangComing soon | Reclaim HubNot listed |
| Friendly, modern UI/UX | ValuePlatform wide | BoomerangA friendly, modern interface for busy venue teams and for guests | Reclaim HubNot listed |
| Apple Find MyBoomerang exclusive | ValuePlatform wide | BoomerangTrue Apple Find My integration, approved by Apple | Reclaim HubNot available |
Claim fraud protectionMore about this featureScammers sometimes file fake claims for valuables. Boomerang keeps inventory private, verifies the guest email before a claim is accepted, and checks every match twice: staff first, then the guest. Every decision is logged. | ValuePlatform wide | BoomerangStaff and guest double verification, a verified guest email, and private inventory | Reclaim HubNot listed |
| Activity feed and audit log | ValuePlatform wide | BoomerangActivity history and audit trail on every item and claim, with who and when for every edit, move and decision | Reclaim HubNot listed |
| Internal notes | ValuePartner | BoomerangInternal notes with rich text, attachments and pinning on every item | Reclaim HubNot listed |
| In-built guest messaging | ValueGuest | BoomerangInfo requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7 | Reclaim HubThe team is notified of items reported through the widget |
| Inventory privacy | ValuePlatform wide | BoomerangPrivate inventory. Guests describe what they lost, and staff and the guest verify before anything is released | Reclaim HubNot listed |
| Revenue for the venue | ValuePartner | BoomerangMultiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year | Reclaim HubNot listed |
| Unclaimed items | ValuePartner | BoomerangSuggestions and a recorded decision for each aging item | Reclaim HubA disposal report for items held longer than your chosen period, for donation, recycling or disposal |
| Reporting | ValuePartner | BoomerangReturn rate, match performance, turnaround, per-employee analytics, exports | Reclaim HubReports across lost and found data, including locations, disposal and return rate |
Job by job
From a report widget to a guest account
Reclaim Hub's widget lets customers report a lost item on your website, which cuts down phone and email intake. Boomerang also gives the guest a dedicated account after they file, with live status, payment, tracking and Boo, an AI support agent, so the desk is not the help line.
Matching and verification
Both auto-match lost reports to found items. Boomerang adds venue context and a second step: staff confirm the match, then the guest reviews the same details before anything ships.
Shipping and investment in the product
Boomerang charges the venue so we can keep shipping rates as low as possible and keep investing in the platform. We continuously invest in the platform and core technology. Over the past year we have shipped an average of about 3 updates a day, or about 100 a month, and the pace has been rising, to about 6 updates a day over the last six months.
Switching to Boomerang
Sign the agreement, join a 30-minute kick-off call and add the claim link to your website. Larger rollouts add on-site workshops, SOPs and signage for every location.
Yes, we bulk import your open inventory as part of go-live, so the whole back room is searchable on day one.
What partners see
- On average, Boomerang triples a partner's return rate
- 3x
- On average, Boomerang triples a partner's return rate
- more claims once lost and found goes digital
- 1.5 to 2x+
- more claims once lost and found goes digital
- of annual contract value that partners on average earn back every year through revenue share
- 25%+
- of annual contract value that partners on average earn back every year through revenue share
“Following the Boomerang demo, we were blown away... it had everything that we didn't know we needed.”
Questions
How do you stop the wrong person from getting an item?
Two checks. Your team reviews every match side by side and can ask the guest a question from the claim. Then the guest sees the same details your team logged, like photos and where it was found, next to what they described, and approves or declines before anything ships. Every decision is logged.
Is Boomerang secure enough for our IT review?
SSO over SAML or OIDC, custom roles with granular permissions, access limited by location, idle session timeouts and a full activity history on every item and claim. We regularly complete vendor security reviews. Ask us for our security documentation.
Can we bring our existing inventory over?
Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice.
How is Boomerang priced?
An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you.
How long does go-live take?
Sign the agreement, join a 30-minute kick-off call and add the claim link to your website. Larger rollouts add on-site workshops, SOPs and signage for every location.
About this comparison
Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email [email protected].