The short answer
Reunitus Lost to Found lets customers report a lost item through an online portal, tracks chain of custody, matches reports to found items, sends status updates, and lets customers pay for return shipping. Boomerang gives each guest a dedicated account to manage the claim, matches with AI that staff and the guest both confirm, and is the only option in this comparison with a true Apple Find My integration, approved by Apple. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year.
Boomerang may suit you if
- You want a signed-in guest account, not only a report form
- You want Apple Find My on the claim, approved by Apple
- You want AI matching, fair guest shipping and revenue share in one venue platform
At a glance
| Feature | Value | Boomerang | Reunitus |
|---|---|---|---|
| Scope | ValuePlatform wide | BoomerangVenue lost and found and KeepSafe, purpose-built for that work | ReunitusLost item software, baggage resolution and related services |
| AI item intake | ValuePlatform wide | BoomerangAI turns a simple description and a photo into a logged item | ReunitusA customer report form that can include a description, photos and contact details |
| Matching | ValuePlatform wide | BoomerangAI matching on photos, descriptions, dates, locations and venue context, confirmed by staff and then by the guest | ReunitusMatching of reported lost items with found items, with tracing analytics |
| Guest updates | ValueGuest | BoomerangCo-branded emails at every step, a guest account and Boo, an AI support agent, 24/7 | ReunitusProactive status updates after a report is filed |
| Dedicated guest account | ValueGuest | BoomerangA dedicated guest account where guests sign in, manage their claim, take actions and see details. We have invested in it, and we keep investing | ReunitusAn online portal for reporting lost items |
| Dedicated guest app | ValueGuest | BoomerangComing soon | ReunitusNot listed |
| Friendly, modern UI/UX | ValuePlatform wide | BoomerangA friendly, modern interface for busy venue teams and for guests | ReunitusNot listed |
| Apple Find MyBoomerang exclusive | ValuePlatform wide | BoomerangTrue Apple Find My integration, approved by Apple | ReunitusNot available |
Claim fraud protectionMore about this featureScammers sometimes file fake claims for valuables. Boomerang keeps inventory private, verifies the guest email before a claim is accepted, and checks every match twice: staff first, then the guest. Every decision is logged. | ValuePlatform wide | BoomerangStaff and guest double verification, a verified guest email, and private inventory | ReunitusNot listed |
| Activity feed and audit log | ValuePlatform wide | BoomerangActivity history and audit trail on every item and claim, with who and when for every edit, move and decision | ReunitusNot listed |
| Internal notes | ValuePartner | BoomerangInternal notes with rich text, attachments and pinning on every item | ReunitusNot listed |
| In-built guest messaging | ValueGuest | BoomerangInfo requests from the portal, co-branded emails, and Boo, an AI support agent, 24/7 | ReunitusProactive status updates for customers |
| Inventory privacy | ValuePlatform wide | BoomerangPrivate inventory. Guests describe what they lost, and staff and the guest verify before anything is released | ReunitusNot listed |
| Revenue for the venue | ValuePartner | BoomerangMultiple revenue-share opportunities. Partners on average earn back upwards of 25% of annual contract value every year | ReunitusNot listed |
| Shipping | ValueGuest | BoomerangGuests choose a carrier, pay online, and Boomerang buys the label | ReunitusCustomers can pay for the return and pick a preferred shipping method |
| Security and compliance | ValuePlatform wide | BoomerangSSO, custom roles, location-level access, full activity history | ReunitusData security described as encrypted storage, with PCI and GDPR compliance listed |
Job by job
A report portal vs a guest account
Reunitus lets customers report a lost item in a few steps on an online portal, including on pages such as an airport report form, and then sends status updates. Boomerang also gives the guest a dedicated account to sign in, manage the claim, take actions and see details, with Boo, an AI support agent, 24/7.
Matching, verification and Find My
Both match reports to found items. Boomerang adds staff and guest double verification and a true Apple Find My integration, approved by Apple, which no other platform we compared offers.
Built for venues
Reunitus works with airlines, casinos, venues and other travel operators, and also offers baggage resolution. Boomerang is purpose-built for venue lost and found, and we keep investing in the platform. We continuously invest in the platform and core technology. Over the past year we have shipped an average of about 3 updates a day, or about 100 a month, and the pace has been rising, to about 6 updates a day over the last six months.
Switching to Boomerang
Sign the agreement, join a 30-minute kick-off call and add the claim link to your website. Larger rollouts add on-site workshops, SOPs and signage for every location.
We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one.
What partners see
- On average, Boomerang triples a partner's return rate
- 3x
- On average, Boomerang triples a partner's return rate
- more claims once lost and found goes digital
- 1.5 to 2x+
- more claims once lost and found goes digital
- of annual contract value that partners on average earn back every year through revenue share
- 25%+
- of annual contract value that partners on average earn back every year through revenue share
“Following the Boomerang demo, we were blown away... it had everything that we didn't know we needed.”
Questions
How do you stop the wrong person from getting an item?
Two checks. Your team reviews every match side by side and can ask the guest a question from the claim. Then the guest sees the same details your team logged, like photos and where it was found, next to what they described, and approves or declines before anything ships. Every decision is logged.
Is Boomerang secure enough for our IT review?
SSO over SAML or OIDC, custom roles with granular permissions, access limited by location, idle session timeouts and a full activity history on every item and claim. We regularly complete vendor security reviews. Ask us for our security documentation.
Can we bring our existing inventory over?
Yes. We bulk import your open inventory as part of go-live, so the whole back room is searchable on day one and nobody has to log it twice.
How is Boomerang priced?
An annual platform subscription sized to your venues and volume, with every new feature included as it ships. Guests pay fair shipping. Boomerang offers multiple revenue-share opportunities, and partners on average earn back upwards of 25% of their annual contract value every year. Book a demo and we will scope it with you.
How long does go-live take?
Sign the agreement, join a 30-minute kick-off call and add the claim link to your website. Larger rollouts add on-site workshops, SOPs and signage for every location.
About this comparison
Details come from public pages and listings as of November 2026. Products change, so check with each provider for the latest. Spot something out of date? Email [email protected].