Before Boomerang
Its previous provider for a decade. Guests faced excessive shipping fees, with FedEx usage adding 25 to 50% markups, and the matching engine generated excessive potential matches that needed manual review.
Results
- 130,000+ items logged in year one
- Monthly inventory grew 60% in some months without adding operational strain
- 17x improvement in matching accuracy after a full rebuild of the matching engine
- 1 in 3 returns generated a guest thank-you or review
- Expanded across the company's full US theme park portfolio within the first year, well ahead of its initial 3-year contract
“We're returning so many items that we keep running out of shipping supplies. We've dedicated staff to manage inventory, overhauled our mailroom, and increased shipping from 2 to 3 days a week to 5. The team even coined a phrase: 'Peace, Love, Boomerang.'”
Most partners prefer to stay anonymous, so this story uses a venue descriptor. Every number is real and comes from the partner or from Boomerang's own records.