Before Boomerang
Used a competitor solution that lacked capabilities. Multiple disconnected guest entry points, and trouble with matching and item management, including moving hundreds of items between storage locations.
Results
- Unified its system across multiple guest entry points, with park-wide visibility and site efficiency
- Removed its lost and found phone number, leaving guest communication to Boomerang, which automates about 130,000 emails a year on its behalf
- AI matching scaled its return rate by 2x+ to about 40%
- Its success led to the sister resort in Orlando joining
Most partners prefer to stay anonymous, so this story uses a venue descriptor. Every number is real and comes from the partner or from Boomerang's own records.