Before Boomerang
Averaged a 9% return rate, with some months under 1%. Claims came in from many sources and overloaded the call center. Guests got a single email after submitting a claim.
Results
- Boomerang took over lost and found support, eliminating manual phone intake of claims
- Tripled its return rate in the first 3 months
- 40,000+ automated email updates sent to guests
Most partners prefer to stay anonymous, so this story uses a venue descriptor. Every number is real and comes from the partner or from Boomerang's own records.