Before Boomerang
Guests reported lost items through an in-house form that the airport maintained itself. Staff compared reports with found items by hand and answered calls and emails one at a time. With thousands of items a month, searching was the bottleneck.
The switch
The airport went live on Boomerang in fall 2026. Staff log items into a labeled inventory with storage locations. Guests file claims from a link or QR code and follow them in their own account. Matching runs on every new item and every new claim, shipping labels are created in the platform, and every item and claim keeps an audit trail. The team pulls row level exports every week.
Rebuilding matching on real volume
In the first month, the matching engine found 64% of the matches that ended in a recovery. Staff reviewed about 14 suggestions for every match they accepted, and accepted about 8% of suggestions.
Boomerang rebuilt the matching engine on the airport's data. Since the rebuild, the engine finds 86% of recovered matches, staff review about 3 suggestions per accepted match, and they accept about 40% of suggestions.
Built with the team
The airport asked for changes in its first weeks, and they shipped:
- Structured fields for cash and currency
- Release records when an item leaves the office
- Separate "found by" and "logged by" fields
- A higher weight limit for shipped items
- A faster partner portal
What this story does not claim
This story covers the switch and the matching engine. It does not report a return rate: the airport has been live for one season, and we will add outcome figures once there is enough history to stand behind them.
Results
- AI matching now finds 86% of recovered matches, up from 64% in the first month
- Staff accept about 40% of match suggestions, up from 8%, reviewing about 3 suggestions per accepted match instead of 14
- About 3 in 4 claims are filed online by guests
- Thousands of items a month logged digitally, with labels, storage locations and an audit trail
Most partners prefer to stay anonymous, so this story uses a venue descriptor. Every number is real and comes from the partner or from Boomerang's own records.