Before Boomerang
Took over TSA's lost and found responsibilities so travelers didn't have to file reports with both the airport and TSA: a 97.6% increase in inventory under management, with every inquiry going to a support number and email.
Results
- 85.15% increase in digital claims in the first 90 days
- 79.85% growth in found inventory under management, without extra strain
- Return rate tripled, reaching 59.89% in March 2023 (from 42.57% in January)
- 40% less time spent on shipping
- 50% less email workload for the Customer Experience team
- 11,000+ automated emails sent to travelers
“Following the Boomerang demo, we were blown away... it had everything that we didn't know we needed.”
Most partners prefer to stay anonymous, so this story uses a venue descriptor. Every number is real and comes from the partner or from Boomerang's own records.