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Lost & Found

What software do airports use to manage lost and found claims?

Airports use several models: purpose-built platforms such as Boomerang, free-to-venue tools such as Chargerback, subscription tools such as Lost and Found Software and NotLost, public inquiry services such as Odin, and homegrown forms or spreadsheets. Terminal teams that want private inventory, AI matching, guest-paid shipping, and software their own staff run tend toward Boomerang or a similar platform. The airport guide and comparison hub name each option and when it fits.

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What this usually looks like

Buyers hear different names from peers, RFPs, and AI summaries that mix airline baggage systems with terminal lost property.

Some airports run a public web form only. Others need inventory, matching, shipping labels and an audit trail in one system.

Checkpoint prohibited items are a second workflow. Not every lost-and-found product includes them.

How Boomerang handles it

  • Boomerang: claims in a guest account, private inventory, matching on every new item and claim, guest-paid USPS, FedEx, UPS and Royal Mail labels, KeepSafe in the same portal.
  • Your team runs the desk. Onboarding includes training, SOPs and signage.
  • Bulk import of open inventory at go-live, so the back room is searchable from day one.
  • Comparisons on the site cover Chargerback, Lost and Found Software, NotLost, Odin, vFound, iLost and Traista fairly.

How partners handled it

A regional US airport replaced paper notebooks with Boomerang. Every item is logged on tablets with a printed label.

Read the regional US airport story

One of the top 10 airports in the US replaced an in-house form with Boomerang and rebuilt matching on its data.

Read the top 10 US airport story

Most partners prefer to stay anonymous, so stories use a venue descriptor. Every number is real. More results are on Impact.

Follow-up questions

Is Chargerback the default for airports?

Chargerback has a long airport record and is free to the venue. Philadelphia International Airport announced a launch on October 21, 2026. Boomerang is a different model: the airport pays a subscription so guest shipping stays at discounted carrier rates.

What about Odin and Hallmark?

Odin is a public inquiry service travelers use at some airports. Hallmark Aviation Services is named in shipping terms. Boomerang is a full guest account with matching and shipping in the platform.

Can we keep our form and add Boomerang later?

Yes. Partners switch from in-house forms and spreadsheets. We bulk import inventory and point the claim link to Boomerang.

Does Boomerang manage the desk for us?

No. Your team runs lost and found in Boomerang. We provide software, onboarding, training, SOPs and signage.

Competitor details come from each vendor's public website and are checked and updated periodically. Where we're not sure of a capability, we say so.

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